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- Tasks: Be the go-to person for customer inquiries via phone, email, and live chat.
- Company: Join a supportive team at a company that values personal development and work-life balance.
- Benefits: Enjoy a competitive salary, wellness programs, and fun team-building events.
- Why this job: This role offers growth opportunities in a vibrant, collaborative culture.
- Qualifications: Previous customer service experience is a plus, but a positive attitude is key.
- Other info: No weekend work; just a standard Monday to Friday schedule.
The predicted salary is between 15600 - 36400 £ per year.
Customer Service Administrator Crewe £23,400 per annum 37.5 hours per week Calling all experienced customer service advisors looking for a new challenging role and the oppertunity for progression! Are you working in a Customer Service role that feels a little stale? Are you in need of a role which offers great opportunists and the chance to help vulnerable people who rely on your fantastic customer service and administration skills? Based in Crewe, we are looking for a positive, empathetic and organised candidate to join a like minded team of advisors in a fast paced and busy office, you\’ll receive full training, opportunities to move up within the company and lots of benefits including a BLUE CARD MEMBERSHIP! Duties Handling inbound calls Answering queries and troubleshooting device issues over the phone and email Receive patient referrals and setting up patients with new devices Managing device faults and scheduling technicians to jobs across the UK Accurately maintain and update patient and customer records Make outbound calls to patients to record compliance information Key skills required: Strong communication skills including a natural telephone manner Good listening skills, really care about the customer and be resilient A can-do attitude Experience of communicating at all levels Experience of problem solving and resolving issues in a positive way Experience within a contact centre is desirable but not essential PC literate – using word, excel and outlook Administration skills and attention to detail Call Leanne on or send your CV to INDCOM JBRP1_UKTJ
Customer Service Advisor employer: KPI Recruiting
Contact Detail:
KPI Recruiting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Research the company culture and values before your interview. Since this role emphasizes a vibrant team environment, showing that you align with their collaborative spirit can set you apart.
✨Tip Number 2
Prepare to discuss your previous customer service experiences, even if they are not extensive. Highlight your willingness to learn and adapt, as this is a key quality they are looking for.
✨Tip Number 3
Practice your communication skills, both verbal and written. Since you'll be handling inquiries through various channels, demonstrating strong communication abilities during the interview will be crucial.
✨Tip Number 4
Familiarize yourself with common customer service scenarios and how to resolve them. Being able to discuss problem-solving strategies will show your proactive approach to challenges.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, even if it's not extensive. Emphasize your communication skills and any problem-solving abilities you've demonstrated in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention why you are excited about this specific role and how your attitude and willingness to learn align with the company's values.
Highlight Teamwork Skills: Since the role emphasizes working closely with a team, include examples of how you've successfully collaborated with others in past positions. This will demonstrate your ability to fit into their vibrant team environment.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as strong written communication is essential for this position.
How to prepare for a job interview at KPI Recruiting
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers. Share specific examples from your past experiences where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Strong Communication Skills
Since the role requires excellent communication, practice articulating your thoughts clearly. Be prepared to discuss how you handle different types of customer interactions, both positive and challenging.
✨Highlight Your Problem-Solving Abilities
Prepare to discuss situations where you successfully resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your critical thinking skills.
✨Emphasize Your Willingness to Learn
The company values a positive attitude and a willingness to learn. Be ready to talk about how you adapt to new software or processes and your eagerness to grow within the role.
