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- Tasks: Be the go-to person for residents, resolving issues and providing top-notch support.
- Company: Join Morgan Sindall Property Services, dedicated to improving living conditions in communities.
- Benefits: Enjoy flexible working, 26 days holiday, private medical insurance, and more perks!
- Why this job: Make a real impact while building your career in a supportive and innovative environment.
- Qualifications: Customer service experience is key; a driving licence and IT skills are essential.
- Other info: We value diversity and encourage applications from all backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
Permanent – Full Time We are looking to recruit a Resident Liaison Officer to join us at our Waltham Forrest contracts. Working to deliver the best quality service, you’ll be responsible for a first-class liaison and administrative support to our project team, liaising with a wide and diverse customer base, in a professional and efficient manner. Swiftly resolving and advising residents, you will log all complaints received in accordance with our policy and procures, ensuring agreed targets are delivered within your service area. About You Candidates will have excellent customer service experience, ideally within a social housing environment, working as a Liaison Officer, coupled with the ability to establish and maintain effective customer relationships. Well organised, you’ll have excellent verbal and written communication skills with the aptitude to communicate at all levels and will be IT literate. We also ask that you hold a full UK driving licence and are willing to travel across North and South London. Benefits * Profit Share Discretionary Annual Bonus Scheme * 26 Days Holiday & Bank Hols * Enhanced Pension Plan * Private Medical Insurance (Including 24hr GP) * Life Assurance * Share Save * Enhanced Maternity & Paternity Pay * Work Perks Discounts & Vouchers * Buy & Sell Holiday * Flexible Working & Flexible Bank Holidays * Cycle to Work * Volunteering (2 days paid) * Learning & Development Opportunities * Extensive Wellbeing Support, including EAP * Loyalty & Values Awards * Funded Professional Subscription * Eye Care Vouchers * About Us Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works. With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first. Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success. MSPS are proud to support the resettlement of armed forces personnel. We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates
Resident Liaison Officer Opportunities employer: Morgan Sindall Property Services
Contact Detail:
Morgan Sindall Property Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer Opportunities
✨Tip Number 1
Familiarise yourself with the specific needs of the Waltham Forest community. Understanding local issues and concerns will help you connect better with residents and demonstrate your commitment to providing excellent service.
✨Tip Number 2
Brush up on your conflict resolution skills. As a Resident Liaison Officer, you'll need to handle complaints effectively. Practising scenarios where you resolve disputes can give you an edge during interviews.
✨Tip Number 3
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 4
Showcase your IT skills by being familiar with common software used in customer service and project management. Being able to discuss your proficiency with these tools can set you apart from other candidates.
We think you need these skills to ace Resident Liaison Officer Opportunities
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the job description and think about how your experience aligns with the requirements.
Tailor Your CV: Customise your CV to highlight relevant customer service experience, particularly in social housing. Emphasise your communication skills and any previous roles that involved liaising with diverse customer bases.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples of how you've successfully resolved complaints or built relationships with customers in the past.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your documents are well-organised and professional.
How to prepare for a job interview at Morgan Sindall Property Services
✨Showcase Your Customer Service Skills
As a Resident Liaison Officer, your ability to provide excellent customer service is crucial. Prepare examples from your past experiences where you successfully resolved issues or improved customer satisfaction, especially in a social housing context.
✨Demonstrate Effective Communication
You'll need to communicate with a diverse range of residents and team members. Practice articulating your thoughts clearly and concisely, both verbally and in writing. Consider preparing a brief presentation about how you would handle a specific resident complaint.
✨Familiarise Yourself with the Company
Research Morgan Sindall Property Services and understand their mission, values, and the services they offer. Being knowledgeable about the company will help you align your answers with their goals and demonstrate your genuine interest in the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle challenging situations. Think of scenarios where you had to manage complaints or liaise with difficult customers, and be ready to discuss your approach and the outcomes.
