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- Tasks: Lead a team to deliver top-notch customer service in a fast-paced retail environment.
- Company: Join B&M Retail, one of the UK's fastest-growing retailers with exciting expansion plans.
- Benefits: Enjoy store discounts and exclusive offers through our colleague portal.
- Why this job: Be part of a dynamic team where 80% of managers are promoted from within!
- Qualifications: Experience in supervising a small team in retail is essential; bring your problem-solving skills!
- Other info: Flexible shifts available; perfect for students looking to gain valuable experience.
The predicted salary is between 20000 - 30000 £ per year.
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B&M Retail are currently recruiting for a Customer Service Supervisor to join our team in Great Western Road, Clevedon!
This is a permanent, part-time role working 20 hours per week, and will require the flexibility to work shifts in the daytime, evenings, and at weekends.
We are one of the UK’s fastest-growing retailers, and with our ongoing expansion plans, there’s never been a better time to join us! We offer excellent on-the-job training, internal development, and career progression – 80% of our Managers are promoted from within.
As an essential retailer, our stores are fast-paced and operate 7 days a week.
As a Customer Service Supervisor, you will support the Customer Service Manager in running the cash office and the checkout area, ensuring that our team delivers the best service for our customers!
You will also:
- Be passionate about delivering exceptional customer service
- Ensure colleagues demonstrate appropriate behaviors in the checkout area
- Provide colleagues with the necessary skills and knowledge
- Be highly visible and approachable to customers and colleagues
- Operate and deliver processes that meet all legal requirements
- Merchandise the store to create a welcoming environment that also drives sales and profitability
- Protect and safeguard the company\’s assets
Ideal candidates will be enthusiastic, focused, and driven team players with a passion for retail and delivering excellent service!
It is essential that you have the following:
- Experience supervising or managing a small team in a fast-paced retail environment
- Strong numerical and problem-solving skills
- A flexible approach and a ‘can-do’ attitude
- The ability to think quickly on your feet
At B&M, we offer great benefits including store discounts, and our colleague portal offers additional discounts for retailers, hospitality, and much more!
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Customer Service Supervisor employer: B&M Retail Limited
Contact Detail:
B&M Retail Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Supervisor
✨Tip Number 1
Familiarise yourself with B&M Retail's values and customer service philosophy. Understanding their approach will help you align your responses during interviews and demonstrate that you're a great fit for their team.
✨Tip Number 2
Prepare examples from your past experience where you've successfully managed a team or resolved customer issues. Being able to share specific stories will showcase your leadership skills and problem-solving abilities.
✨Tip Number 3
Research common challenges faced in retail environments, especially in customer service roles. Being knowledgeable about these issues will allow you to discuss how you would handle them effectively during your interview.
✨Tip Number 4
Show enthusiasm for the role and the company during your interactions. Employers love candidates who are genuinely excited about the opportunity, so let your passion for retail and customer service shine through!
We think you need these skills to ace Customer Service Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and team supervision. Use specific examples that demonstrate your ability to manage a team in a fast-paced retail environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and exceptional customer service. Mention your flexible approach and problem-solving skills, and explain why you want to work at B&M Retail specifically.
Highlight Relevant Skills: In your application, emphasise your strong numerical skills and ability to think quickly on your feet. Provide examples of how you've successfully handled challenges in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at B&M Retail Limited
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer service during the interview. Share specific examples from your past experiences where you went above and beyond to help customers, as this will demonstrate your commitment to the role.
✨Highlight Your Leadership Experience
Since the position involves supervising a team, be prepared to discuss your previous experience in managing or supervising staff. Talk about how you motivated your team, handled conflicts, and ensured that everyone was working towards common goals.
✨Demonstrate Problem-Solving Skills
Prepare to showcase your strong numerical and problem-solving skills. You might be asked situational questions, so think of scenarios where you successfully resolved issues or improved processes in a fast-paced environment.
✨Be Ready for Shift Flexibility Questions
As the role requires flexibility with shifts, be honest about your availability. Show that you are adaptable and willing to work evenings and weekends, which is crucial for a position in a fast-paced retail environment.
