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- Tasks: Lead and develop a dynamic IT support team in a fast-paced environment.
- Company: Join XMA, a top UK value-added reseller with a strong reputation since the 80s.
- Benefits: Enjoy private healthcare, pension, gym discounts, and Free Fuel Fridays!
- Why this job: Grow your management skills while making a real impact in tech solutions.
- Qualifications: Experience managing teams of 10-12 is essential; passion for coaching is a plus.
- Other info: Opportunity to work in a supportive culture with awards for excellence.
JOB TITLE: IT Support Team Leader
Please make an application promptly if you are a good match for this role due to high levels of interest.
Location: Livingston
SALARY: £28,000 – £32,000 per annum
Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group life insurance, income protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program
Do you enjoy developing, coaching and managing customers? Do you have experience managing a team of 10-12 and you’re looking for the next company to excel and grow your skills? Or, are you just looking to join a reputable company where you can really show your management skills?
If you answered yes to any of the above, we may have the role for you!
Established in the 80’s, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we’re an independent UK company with full geographic coverage – and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult, define, adapt and deliver on real-life outcomes. We collaborate closely to bring that positive impact home.
We are currently looking for an IT Support Team Leader to manage a team of individuals within a busy helpdesk environment. You will be responsible for all relationships with your customers, focusing on getting the best out of your team to hit all service level agreements.
LOCATION: Livingston – Hybrid
JOB SPECIFICATION:
You’ll be responsible for a team of 10-12 colleagues within a busy helpdesk
Helping the team come to resolutions on all incidents and requests received through our ticket system, phone or email
1-2-1s and coaching plans within your team, plus the delivery of performance reviews
Main point of contact for customers you are responsible for on your helpdesk to keep up a consistent line of communication.
This role involves working Monday – Friday on 8.5 hour shifts, anywhere between 7am-6pm, with an hour lunch.
REQUIREMENTS:
Experience managing a team of 10-12 within either a helpdesk, service desk or call centre environment
Confident delivering customer service and dealing with clients both by phone or email
A keen interest in IT or experience managing a helpdesk team
We’re proud to be recognised as a Disability Confident Level 3 Employer—the highest level in the UK Government’s scheme. This reflects our ongoing commitment to fostering an inclusive, supportive culture where everyone has the opportunity to thrive. Through our inclusive recruitment practices, we ensure that individuals with disabilities are given fair and equal access to opportunities within our organisation. As part of this commitment, we participate in the Guaranteed Interview Scheme, which offers an interview to any candidate with a disability who meets the essential criteria for the role.
We will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process. xiskglj If you have any such requirements, please do not hesitate to contact us on our email which is (url removed), we will be happy to action your requests.
KEYWORDS: 1st Line IT Support, 1st Line, 1st Line Team Leader, 1st Line IT Support Team Leader, Technical Analyst Team Lead, 1st Level, Level 1 Technical Analyst, Helpdesk, Ivanti, Service Now, ITSM tools, Team Leader, 1st Level Team Leader, 1st Level Technical Analyst Team Leader
IT Support Team Leader employer: The Channel Recruiter
Contact Detail:
The Channel Recruiter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Team Leader
✨Tip Number 1
Familiarise yourself with the latest IT support trends and technologies. Being knowledgeable about current tools and practices will not only help you in interviews but also demonstrate your commitment to staying updated in the field.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Think about specific challenges you faced and how you overcame them, as this will highlight your capability to lead a team effectively.
✨Tip Number 3
Network with current or former employees of XMA on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable during the interview process.
✨Tip Number 4
Prepare thoughtful questions to ask during your interview. This shows your genuine interest in the role and the company, and it gives you a chance to assess if XMA is the right fit for you as well.
We think you need these skills to ace IT Support Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support and team management. Emphasise any previous roles where you led a team, focusing on your achievements and the skills that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and leadership. Mention specific examples of how you've developed and coached team members in the past, and express your enthusiasm for joining XMA.
Highlight Relevant Skills: In your application, clearly outline your technical skills and any certifications related to IT support. Also, include soft skills such as communication, problem-solving, and customer service, which are crucial for this role.
Follow Application Instructions: Ensure you follow all application instructions provided by XMA. This includes submitting your application through the correct channels and including all requested documents. Double-check for any specific requirements they may have.
How to prepare for a job interview at The Channel Recruiter
✨Showcase Your Leadership Skills
As an IT Support Team Leader, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully managed teams in the past, focusing on your coaching and development strategies.
✨Understand the Company Culture
Research XMA's values and mission. Understanding their approach to customer service and team collaboration will help you align your answers with what they are looking for in a candidate.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in a helpdesk environment. Think of specific scenarios where you resolved conflicts or improved team performance, and be ready to discuss these in detail.
✨Highlight Your Technical Knowledge
While the role is managerial, having a solid understanding of IT support processes is essential. Be prepared to discuss relevant technologies and tools you've used, as well as how you can leverage them to enhance team efficiency.
