Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to person for customer queries, ensuring smooth interactions and resolutions.
- Company: Join a friendly team in Guildford focused on delivering exceptional customer service.
- Benefits: Enjoy hybrid working, free parking, and a supportive training process.
- Why this job: Make a real impact in a collaborative culture with clear progression opportunities.
- Qualifications: Experience in phone-based customer service and strong communication skills are essential.
- Other info: Bring your energy to a people-first organisation where your contributions truly matter.
The predicted salary is between 28800 - 43200 £ per year.
Are you passionate about delivering first-class service? Do you thrive in a people-focused, fast-paced environment? We\’re looking for a motivated Customer Experience Specialist to join our friendly and professional team based in Guildford. You\’ll play a vital role as the first point of contact for customer queries, ensuring every interaction is handled with care, clarity, and efficiency. Perks & Benefits: Hybrid working (3 office days, 2 remote) Free on-site parking Access to kitchen, and on-site showers Supportive training and onboarding process Collaborative, inclusive team culture Clear progression opportunitiesWhat You\’ll Do: Be the central contact for our customers, owning their journey from first interaction to resolution Manage inbound/outbound calls and service emails Respond to information requests and support queries across regional sales branches Resolve queries or escalate them appropriately within the business Perform admin duties and manage customer interactions via our portal Collaborate with other departments to ensure timely and accurate service delivery Provide valuable customer insights to the management teamWhat You\’ll Bring: Proven experience in a phone-based customer service role A proactive, solutions-focused mindset with excellent attention to detail Strong written and verbal communication skills Confidence using Microsoft Office (Word, Excel, Outlook) Team-oriented approach with the ability to manage your own workload Bonus: Basic understanding of financial servicesIf you\’re ready to bring your energy and expertise to a people-first organisation where your work truly matters then apply today
Customer Experience Specialist employer: Faith Recruitment
Contact Detail:
Faith Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Specialist
✨Tip Number 1
Familiarise yourself with our company culture and values. Understanding what makes us tick at StudySmarter will help you align your responses during interviews and show that you're a great fit for our team.
✨Tip Number 2
Prepare to discuss specific examples from your previous customer service roles. Highlight situations where you resolved issues or improved customer satisfaction, as this will demonstrate your proactive mindset and problem-solving skills.
✨Tip Number 3
Brush up on your communication skills, both verbal and written. Since you'll be the first point of contact for our customers, showcasing your ability to communicate clearly and effectively will set you apart from other candidates.
✨Tip Number 4
Show enthusiasm for collaboration. As a Customer Experience Specialist, you'll work closely with various departments, so expressing your eagerness to work in a team-oriented environment will resonate well with us.
We think you need these skills to ace Customer Experience Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service roles. Emphasise your phone-based customer service experience and any specific achievements that demonstrate your ability to deliver first-class service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention how your proactive mindset and attention to detail make you a great fit for the role. Use specific examples from your past experiences to illustrate your points.
Highlight Relevant Skills: In your application, clearly outline your strong written and verbal communication skills. Mention your confidence with Microsoft Office tools, as these are essential for the role. If you have any understanding of financial services, be sure to include that too.
Show Enthusiasm: Express your excitement about the opportunity to work in a people-focused environment. Let them know why you want to join their team and how you can contribute to their collaborative culture.
How to prepare for a job interview at Faith Recruitment
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this will demonstrate your commitment to the role.
✨Prepare for Common Scenarios
Anticipate questions related to handling difficult customers or resolving complaints. Think of a few scenarios where you successfully managed such situations and be ready to discuss your approach and the outcomes.
✨Highlight Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly and concisely. You might want to prepare a brief introduction about yourself that showcases your communication style and professionalism.
✨Familiarise Yourself with the Company
Research StudySmarter and understand its values, culture, and the services it offers. Being knowledgeable about the company will not only help you answer questions more effectively but also show your genuine interest in joining the team.
