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- Tasks: Welcome guests, manage reservations, and ensure a memorable stay.
- Company: Join the Imperial London Hotels Group, a family-run business with a rich 185-year legacy.
- Benefits: Enjoy 28 days holiday, free meals, discounts, and a supportive work environment.
- Why this job: Experience diverse interactions in a vibrant hotel while growing your career in hospitality.
- Qualifications: 1 year of front office experience, customer service skills, and basic IT knowledge required.
- Other info: Opportunities for career progression and training from day one.
The predicted salary is between 21800 - 29300 £ per year.
Receptionist Imperial London Hotels Group based at President Hotel 40 hours (5 on 2 days weekly rota) £25,856.00 + Benefits Do you love meeting new people and sparking conversations? Are you a friendly and organised team player with a knack for making others feel at ease? Do you want to work in a unique, family-run hotel? If so, we’d love to hear from you! We’re looking for a warm and welcoming Receptionist to join our dedicated Front Office team. As a key member of our team, you will be responsible for creating a seamless and memorable experience for our guests from check-in to check-out. Your duties will include managing room reservations, processing amendments and cancellations, promoting our 1837 Guest Loyalty Programme, and demonstrating expert knowledge of hotel services and local attractions. With your commitment to exceptional customer service, you will ensure every guest receives an authentic London experience. Why Join Us? This is a great opportunity to enhance your experienced in front office operations, we provide a structured career path. From Receptionist, Reception Supervisor, Assistant Front Office Manager and Front Office Manager, we support your growth every step of the way. With dedicated training opportunities from day one, you\’ll gain the skills and experience needed to thrive and progress in your role. No two days are the same. You\’ll interact with guests from around the world and work as part of a close-knit, supportive team. Nestled opposite the picturesque Russell Square Gardens in the vibrant heart of Bloomsbury, the President Hotel offers an exciting workplace in the very centre of London. With 523 rooms, a lively on-site restaurant and bar, and the unforgettable Faulty Towers Dining Experience, it’s a hub of energy, entertainment, and charm. What we’re looking for: * 1 Year of Experience as a Front Office Receptionist in the hotel industry * A natural flair for customer service * Positive and caring personality * Problem-solving abilities * Flexibility to work a varied shift pattern: early mornings, evenings, and weekends * Basic IT and office skills: familiarity with Microsoft Outlook, email etiquette, printing, scanning, and filing * Professional proficiency in English * Team-oriented attitude * Happy to work in a fast-paced environment Desirable (not essential but a plus!): * Proficiency in multiple languages * Proficiency in OPERA (PMS System) What you will get in return * 28 Days Holiday pro-rata increasing with length of service up to 33 days * Free meals on duty * Uniform & dry-cleaning * Workplace pension scheme * £300 Refer a Friend Scheme * Employee recognition * Employee awards * Social events * Interest-free Season Ticket Loan / Travelcard Loan * 50% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability) * Local discounts at Gym, Dry Cleaners, Bowling and Restaurant outlets * Shopping discounts across several high-street brands and online retailers (via Each Person) * Nursery Scheme via Each Person (subject to eligibility) * Early Pay – Instantly access a portion of the pay you’ve already earned * Mental health first aiders support & well-being * Employee Assistance Programme- Supported by Hospitality Action You can explore additional benefits here: About Us: With a 185-year legacy, our company combines the stability of a long-standing 7th generation family business with the innovation of a startup. We have big plans for growth, and we need someone who shares our excitement for the future, whilst upholding our core values of positivity, care, collaboration, growth, and pride. We are the Imperial London Family of Hotels, a family-run company dedicated to rewriting the traditional hospitality mindset. We operate 8 hotels and 9 restaurants in the heart of Bloomsbury, London and we believe that great hospitality starts with the right people. So, if you’re ready to bring your expertise to support us with our new chapter, please apply today
Day Receptionist employer: The Imperial London Hotels Ltd
Contact Detail:
The Imperial London Hotels Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Day Receptionist
✨Tip Number 1
Familiarise yourself with the hotel and its services before your interview. Knowing details about the President Hotel, such as its location, amenities, and unique offerings like the Faulty Towers Dining Experience, will show your genuine interest and help you stand out.
✨Tip Number 2
Practice your customer service skills by engaging in conversations with friends or family. Since the role requires a friendly and welcoming attitude, demonstrating your ability to connect with people can be a great asset during your interview.
✨Tip Number 3
Highlight your flexibility and adaptability in previous roles. The job requires working varied shifts, so sharing examples of how you've successfully managed different schedules or handled unexpected situations can make a positive impression.
✨Tip Number 4
If you have experience with OPERA or similar PMS systems, be sure to mention it. Even if it's not essential, showcasing your familiarity with technology used in the hospitality industry can set you apart from other candidates.
We think you need these skills to ace Day Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Front Office Receptionist, focusing on customer service skills and any relevant IT proficiency. Use keywords from the job description to demonstrate that you meet their requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention your passion for hospitality and how your previous experiences have prepared you to create memorable guest experiences at the President Hotel.
Showcase Relevant Experience: In your application, emphasise your one year of experience in the hotel industry. Provide specific examples of how you've successfully handled guest interactions, problem-solving situations, and any familiarity with systems like OPERA.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a receptionist role.
How to prepare for a job interview at The Imperial London Hotels Ltd
✨Show Your Personality
As a Receptionist, your friendly and warm nature is key. Make sure to let your personality shine through during the interview. Smile, maintain eye contact, and engage in light conversation to demonstrate your ability to connect with guests.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided exceptional customer service in previous roles. Highlight specific situations where you resolved issues or went above and beyond for a guest, as this will showcase your natural flair for hospitality.
✨Familiarise Yourself with the Hotel
Research the President Hotel and its unique offerings, such as the Faulty Towers Dining Experience. Being knowledgeable about the hotel will not only impress your interviewers but also show your genuine interest in the role and the company.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle difficult situations. Prepare for scenarios related to guest complaints or busy periods, and think through how you would respond to ensure a positive experience for guests.
