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- Tasks: Handle inbound calls, support renewals, and boost customer satisfaction.
- Company: Join a dynamic team in Swinton, Rotherham focused on customer service.
- Benefits: Earn £25,480 plus uncapped commission, with discounts and wellbeing support.
- Why this job: Great opportunity to develop skills while earning well in a supportive environment.
- Qualifications: Customer service or sales experience is a bonus; strong communication skills are essential.
- Other info: Full training provided; structured shifts planned monthly.
The predicted salary is between 25480 - 34270 £ per year.
Customer Service & Retention Agent – Rotherham (S63) 💰 £25,480 basic + uncapped commission (£34,270 OTE) 🕐 Full-time, permanent | 5 x 8-hour shifts | Scheduled a month in advance We’re hiring! Join a dynamic team in Swinton, Rotherham as a Customer Service & Retention Agent. You’ll handle inbound calls, support renewals and upgrades, and use your people skills to boost customer satisfaction and sales. 🔍 What You’ll Do * Take inbound calls – helping with renewals, upgrades, and queries * Recommend tailored products and services * Hit sales targets through great service and upselling * Keep things professional, friendly, and focused 👤 What You’ll Need * Customer service or sales experience is a bonus – not a deal-breaker * Strong communicator, tech-confident, customer-first mindset * Motivated by targets and performance 🎁 What You’ll Get * £25,480 basic + uncapped commission (OTE £34,270+) * Structured shift patterns, planned monthly * Discounts, wellbeing support, dental plans and more * Full training and development * Office-based in Rotherham (S63) – five days per week Ready to earn well while delivering great service? Apply now – your next career move starts here
Customer Service & Retention Agent employer: Red Dot Search UK Limited
Contact Detail:
Red Dot Search UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service & Retention Agent
✨Tip Number 1
Familiarise yourself with common customer service scenarios and how to handle them effectively. This will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Research our company values and customer service philosophy. Being able to align your answers with what we stand for will show that you're a great fit for our team.
✨Tip Number 3
Practice your communication skills by engaging in role-play scenarios with friends or family. This will help you feel more confident when discussing how you would handle customer interactions.
✨Tip Number 4
Prepare examples from your past experiences where you've successfully upsold or retained a customer. These real-life stories can make a strong impression during your interview.
We think you need these skills to ace Customer Service & Retention Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service or sales experience. Use specific examples that demonstrate your communication skills and ability to meet targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention how your skills align with the job requirements, particularly your ability to handle inbound calls and upsell products.
Highlight Key Skills: In your application, emphasise your strong communication skills and tech confidence. These are crucial for the role, so provide examples of how you've used these skills in previous positions.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Red Dot Search UK Limited
✨Showcase Your Communication Skills
As a Customer Service & Retention Agent, strong communication is key. During the interview, demonstrate your ability to articulate clearly and listen actively. Use examples from past experiences where you successfully resolved customer issues or improved satisfaction.
✨Highlight Your Sales Experience
Even if you don't have direct sales experience, think of times when you've upsold or recommended products in previous roles. Be ready to discuss how you can apply those skills to meet sales targets and enhance customer retention.
✨Research the Company
Familiarise yourself with the company's products and services. Understanding what they offer will help you tailor your responses and show that you're genuinely interested in the role and the company.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific customer scenarios. Prepare by thinking through common challenges in customer service and how you would address them, focusing on maintaining professionalism and a customer-first mindset.
