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For Companies At a Glance
- Tasks: Lead the credit control team and optimise payment processes for holiday bookings.
- Company: Join Love holidays, a company dedicated to making travel accessible for everyone.
- Benefits: Enjoy 25 days of holiday, discounted trips, and a personal training budget.
- Why this job: Be part of a mission-driven team that values inclusivity and personal growth.
- Qualifications: Significant experience in B2C credit control and strong leadership skills required.
- Other info: Work in a fast-paced environment with opportunities for continuous improvement.
The predicted salary is between 66000 - 91000 £ per year.
Jobs for Humanity is partnering with Love holidays to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from all walks of life.
Company Name: Love holidays
Why loveholidays?
At loveholidays, we’re on a mission to open the world to everyone, giving our customers’ unlimited choice, unmatched ease and unmissable value for their next getaway. Our team is the driving force behind our role as our customers’ personal holiday expert – the smart way to get away.
The Impact You’ll Have
The Head of Credit Control role has overall strategic and operational responsibility for the people, processes and platforms we use to collect money from customers. Only 30% of loveholidays’ customers pay for their holiday in full on the day of booking, which means in 70% of cases loveholidays’ customers enter into a payment plan – it is your job to make sure these customers pay on time so that they can enjoy a fantastic loveholidays holiday.
Your Day-to-day
Full overall responsibility for the credit control operation within loveholidays
- Agreeing the strategy to maximise our ability to collect from customers.
- Leadership of the credit control team, both internal and outsourced.
- Ownership of the collections processes, KPIs, and measures of success.
- Working with our Technology Team and Platform IT Team to ensure we have best in class systems to help us collect money from customers, and delivering automation to maximise collection efficiency.
- Working with our Trading Teams to make sure we balance excellent payment options for customers whilst ensuring customers are able to pay for their holiday.
Your Skillset
- You will have significant experience running credit control or collections operations in B2C organisations.
- You will have led large collections teams in B2C organisations, displaying outstanding leadership and management skills and the ability to lead an operational team.
- You will understand B2C collections inside out, with a deep understanding of how to collect from customers, how to optimise and continually improve performance, how to measure success, and how to build a best in class collections operation.
- You will have integrated a culture of continuous improvements, constantly testing collections strategies to ensure that we maximise the collection process.
- Whilst you are a collections specialist, you will have held leadership roles where you influence across the business, making sure that how we can successfully collect is considered at the point of making the same and not just at the end of the journey.
- You will thrive in an agile, fast-paced environment.
Not Necessary But Would Be Desirable To Have
- You will have worked in high tech organisations, where up to date systems are used to maximise collections efficiency, and you will have a good understanding of the latest technology available.
- You will have worked in an industry where cash collection from customers is critical to the success of the business.
- Experience in travel may be an advantage, but the nature of the collections teams you have run will be the most important factor relating to your experience.
Perks Of Joining Us
Other than an amazing environment for you to grow, have impact and show the world your incredible skills, we offer the following benefits:
- Company pension contributions at 5%
- Individualised training budget for you to learn on the job and level yourself up
- Discounted holidays for you, your family and friends
- 25 days of holidays per annum (plus 8 public holidays) increases by 1 day for every second year of service, up to a maximum 30 days per annum
- Enhanced maternity/paternity leave
- Cycle to work scheme, season ticket loan and eye care vouchers
At loveholidays, we focus on developing an inclusive culture and environment that encourages personal growth and collective success. Each individual offers unique perspectives and ideas that increase the diversity and effectiveness of our teams. And we value the insight and potential you could bring on our continued journey.
The Interview Journey
- Talent Acquisition Partner screening (virtual) – 30 mins
- 1st stage with Finance Director (virtual) – 45 mins
- 2nd stage with Key Stakeholders – Task and competency based interview (in Office) – 1.5 hours (45m presentation/45m interview)
- Final stage with key CFO (Virtual/In office) – 45 mins
Seniority level
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Seniority level
Director
Employment type
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Employment type
Full-time
Job function
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Job function
Finance and Sales
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Industries
Non-profit Organizations
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Head of Credit Control employer: Jobs for Humanity
Contact Detail:
Jobs for Humanity Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Credit Control
✨Tip Number 1
Familiarise yourself with the latest trends in B2C credit control. Understanding the current best practices and technologies used in collections will give you an edge during discussions with the hiring team.
✨Tip Number 2
Prepare to showcase your leadership experience. Be ready to discuss specific examples of how you've successfully led collections teams and improved performance metrics in previous roles.
✨Tip Number 3
Research loveholidays' business model and customer payment behaviours. Knowing how they operate and the challenges they face will help you tailor your insights and demonstrate your understanding of their needs.
✨Tip Number 4
Practice articulating your vision for a best-in-class collections operation. Be prepared to discuss innovative strategies you would implement to enhance efficiency and customer satisfaction in the credit control process.
We think you need these skills to ace Head of Credit Control
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and expectations of the Head of Credit Control position. Familiarise yourself with loveholidays' mission and how this role contributes to their goals.
Tailor Your CV: Highlight your relevant experience in credit control or collections operations, especially in B2C environments. Emphasise your leadership skills and any achievements that demonstrate your ability to optimise collections processes.
Craft a Compelling Cover Letter: Use your cover letter to showcase your passion for the travel industry and your understanding of the importance of cash collection. Mention specific strategies you've implemented in previous roles that align with loveholidays' objectives.
Prepare for Interviews: Anticipate questions related to your experience in leading collections teams and optimising payment processes. Be ready to discuss how you would approach the challenges outlined in the job description and provide examples from your past experiences.
How to prepare for a job interview at Jobs for Humanity
✨Understand the Role Inside Out
Before your interview, make sure you thoroughly understand the Head of Credit Control role. Familiarise yourself with the specific responsibilities and challenges mentioned in the job description, especially around payment plans and collections processes.
✨Showcase Your Leadership Skills
As this role involves leading a team, be prepared to discuss your leadership style and experiences. Share examples of how you've successfully managed teams in the past, particularly in B2C environments, and how you've driven performance improvements.
✨Prepare for Technical Questions
Given the emphasis on technology and systems in the role, brush up on your knowledge of credit control software and automation tools. Be ready to discuss how you've used technology to enhance collections efficiency in previous roles.
✨Demonstrate a Culture of Continuous Improvement
The company values continuous improvement, so come prepared with examples of how you've implemented changes or tested new strategies in your previous positions. Highlight your ability to adapt and innovate within a fast-paced environment.
