Client Delivery Lead

Client Delivery Lead

Bristol Full-Time 28800 - 48000 ÂŁ / year (est.) No home office possible
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At a Glance

  • Tasks: Support Wealth Planners by managing client portfolios and ensuring accurate data entry.
  • Company: Join Succession Wealth, a leading independent financial planning firm in the UK since 2009.
  • Benefits: Enjoy hybrid working, competitive salary, generous leave, and wellness support.
  • Why this job: Be part of a dynamic team that values client focus and teamwork while making a real impact.
  • Qualifications: 2 years of admin experience, strong literacy and numeracy skills, and proficiency in Microsoft Office.
  • Other info: Diversity and inclusion are at our core; we welcome unique contributions from all candidates.

The predicted salary is between 28800 - 48000 ÂŁ per year.

Client Delivery Lead (Financial Services Administrator)

Hybrid working – Succession Wealth Bristol

We are Succession Wealth , from “start-up” in 2009, we are now one of the leading independent financial planning and wealth management business’ in the UK and part of the Aviva Group. We have over 900 employees and 200 Wealth Planners who provide wealth management and financial planning services to individuals and corporate clients across the UK via our network of offices.

Due to our continued growth Succession now have a fantastic opportunity for an organised and competent Administrator to join our Client Delivery team. In this fast paced role you will work as part of a highly effective administration team supporting our Wealth Planners to ensure we deliver an excellent service and outstanding outcomes for our clients.

The role:

The primary purpose of the role is to work as part of a team to enable Succession Wealth Planners to maintain and assess a portfolio of high net worth clients. This is achieved through processing new business applications, tracking to completion as well as liaising with wealth planners and Paraplanners. The role holder is also expected to ensure that our client information database is accurate at all times.

On a day to day basis you can expect to be:

  • Liaising with policy providers for policy details and obtaining policy illustrations.
  • Processing new business applications, tracking to completion.
  • Co-ordinating wealth planner’s diaries and arranging client meetings.
  • Preparing documentation for client appointments and meetings, including the production of annual planning meeting packs.
  • Responding to email enquiries and liaising directly with clients.
  • Sending prepared investment information and reports to clients.
  • Ensuring all data entry is completed accurately and within specified timelines.
  • To be successful in the role you will need:

  • At least a year’s experience in a fast-paced financial services administration role, preferably in client and advisor support.
  • Experience of XPLAN is desirable.
  • Good communication, literacy and numeracy skills with a high degree of accuracy.
  • Excellent interpersonal and organisational skills.
  • Good working knowledge of Microsoft Word and Excel.
  • What you can expect from us:

    A competitive basic salary , annual pay reviews and performance linked increases as well as a fantastic range of benefits including:

  • 25 days Annual leave rapidly increasing with service, plus bank holidays and additional days for Christmas closure.
  • Excellent company pension scheme with a generous employer contribution.
  • Agile and family friendly working arrangements to allow for a great work/life balance.
  • Company sick pay.
  • Enhanced maternity, paternity and adoption pay.
  • Up to 40% discount on Aviva Insurance & Investment products.
  • ÂŁ465 towards the purchase of home office equipment.
  • Group Life Assurance Scheme: 8 x salary.
  • Access to the Benefit Hub; discounts on shopping, dining out, holidays and lots more!
  • A range of health benefits including eye care vouchers, flu vaccinations, Annual Health Screening, Digitial GP, Mental health and Nutrition Sessions and Employee Assistance Programme.
  • Voluntary flexible benefits platform including Private Medical Insurance, Medical Cash Plan, Dental Insurance, Critical Illness and Health Screening.
  • Support with cost of professional exams /study days.
  • Charity Days.
  • Company Events
  • Our Wellbeing committee works hard to ensure we can support the wellbeing of our colleagues, whatever their needs. Some of the support we currently we offer includes:

  • Employee Assistance Programme including access to a 24/7 support line.
  • Access to mental health first aiders.
  • Menopause support.
  • Parental and compassionate leave.
  • Wellbeing Library and Hub.
  • Aviva DigiCare and Workplace.
  • Bereavement Helpline.
  • Support in achieving your career goals:

  • Sponsorship for relevant professional exams and study leave.
  • Access to funded apprenticeships in a range of topics, such as business administration, leadership & management, and accounting & finance.
  • Access to Insights Discovery, a psychometric tool, which helps individuals and teams to connect better, overcome challenges & conflict resulting in high performing teams.
  • Clear career pathways and endless internal job opportunities.
  • Access to a huge range of free courses via our Learning Management system.
  • We do not accept unsolicited cv submissions from agencies, any such will be accepted as a direct application from the candidate.

    Succession is committed to building and preserving a culture of inclusion and diversity. With a diverse team of employees we are able to grow, innovate and deliver excellent client care to help us reach our goals as a business. Our diverse teams help us reflect and understand the communities in which we operate and the subjects we cover in our everyday work.

    In recruiting for Succession, we welcome the unique contributions all candidates can bring regardless of their background and strive to ensure that every candidate is given the best chance of success through fair and equitable recruitment practice.

    Client Delivery Lead employer: Succession Wealth

    At Succession Wealth, we pride ourselves on being an exceptional employer, offering a competitive salary and an extensive benefits package that includes generous annual leave, a robust pension scheme, and flexible working arrangements to support a healthy work-life balance. Our inclusive work culture fosters personal and professional growth, with clear career pathways, access to funded apprenticeships, and a commitment to employee wellbeing through various health initiatives. Located in the vibrant city of Bristol, our team thrives in a collaborative environment where diverse perspectives are valued, ensuring we deliver outstanding service to our clients.
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    Contact Detail:

    Succession Wealth Recruiting Team

    StudySmarter Expert Advice 🤫

    We think this is how you could land Client Delivery Lead

    ✨Tip Number 1

    Familiarise yourself with Succession Wealth's values and mission. During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs, particularly focusing on client focus and teamwork.

    ✨Tip Number 2

    Network with current employees or alumni from your school who work at Succession Wealth. They can provide valuable insights into the company culture and may even refer you internally, which can significantly boost your chances of landing the job.

    ✨Tip Number 3

    Prepare to discuss specific examples from your past experience that showcase your organisational skills and ability to work in a fast-paced environment. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.

    ✨Tip Number 4

    Stay updated on industry trends in financial planning and wealth management. Being knowledgeable about current events and changes in regulations can help you stand out as a candidate who is proactive and well-informed.

    We think you need these skills to ace Client Delivery Lead

    Strong organisational skills
    Excellent interpersonal skills
    Proficiency in Microsoft Word and Excel
    Attention to detail
    Ability to manage multiple tasks simultaneously
    Client-focused mindset
    Effective communication skills
    Experience in administration within a fast-paced environment
    Data entry accuracy
    Time management skills
    Teamwork and collaboration
    Problem-solving abilities
    Understanding of financial planning processes
    Adaptability to changing priorities

    Some tips for your application 🫡

    Tailor Your CV: Make sure your CV highlights relevant experience in administration and client management. Emphasise your organisational skills and any experience you have with financial services or wealth management.

    Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of Succession Wealth that resonate with you, such as their commitment to client care and diversity.

    Highlight Relevant Skills: Clearly outline your literacy and numeracy skills, as well as your proficiency in Microsoft Word and Excel. Provide examples of how you've used these skills in previous roles to achieve positive outcomes.

    Showcase Teamwork and Client Focus: Demonstrate your ability to work effectively in a team and your commitment to client satisfaction. Use specific examples from your past experiences where you contributed to team success or improved client relationships.

    How to prepare for a job interview at Succession Wealth

    ✨Know the Company Inside Out

    Before your interview, take some time to research Succession Wealth. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.

    ✨Demonstrate Your Organisational Skills

    As a Client Delivery Lead, you'll need to showcase your organisational abilities. Prepare examples from your past experience where you successfully managed multiple tasks or projects simultaneously. Highlight how you prioritised and ensured timely completion.

    ✨Prepare for Behavioural Questions

    Expect questions that assess your alignment with Succession's values, such as teamwork and client focus. Use the STAR method (Situation, Task, Action, Result) to structure your responses, providing clear examples of how you've demonstrated these behaviours in previous roles.

    ✨Showcase Your Technical Proficiency

    Since the role requires familiarity with Microsoft Word and Excel, be ready to discuss your experience with these tools. You might even want to mention specific functions or features you are comfortable using, which can set you apart from other candidates.

    Client Delivery Lead
    Succession Wealth
    Location: Bristol
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