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- Tasks: Manage and grow our Ecommerce platform while ensuring excellent customer service.
- Company: Join 21st Century AV, a top UK AV and UC integrator with a strong reputation since 1999.
- Benefits: Enjoy 22 days holiday, pension, employee assistance programme, and on-site parking.
- Why this job: Be part of a dynamic team, enhance your skills, and make a real impact in customer satisfaction.
- Qualifications: Previous experience in customer service or Ecommerce is preferred; strong communication skills are essential.
- Other info: This is a full-time, entry-level position based in Reading, perfect for recent graduates.
The predicted salary is between 21500 - 24500 £ per year.
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About
Ecommerce Account Manager£25,000 – £28,000 per annumReadingFull Time, Permanent
The Company
21st Century AV is a leading UK-based AV and UC integrator headquartered in Reading, Berkshire. Since 1999, we have delivered thousands of reliable, cost-effective audio-visual and unified communication solutions tailored for collaboration, presentation, and communication spaces.
With a dedicated team of design consultants, engineers, AV project managers, programmers, and technicians, we pride ourselves on offering the highest standard of AV solutions nationwide. In addition to our core integration services, we operate a thriving Ecommerce store, which you will be managing as part of this role.
The Role
We are looking for a proactive and customer-focused Ecommerce Account Manager to manage and grow the online business. You’ll handle all inbound communication (chats, calls, emails, quotes) related to the Ecommerce platform and oversee the entire customer journey – from initial enquiry through to post-sale account management.
You’ll also be responsible for nurturing customer relationships, identifying further business opportunities, and providing exceptional service to drive customer satisfaction and repeat business.
General Responsibilities
Respond promptly and professionally to all Ecommerce site enquiries including live chats, emails, phone calls, and quote requests Identify install opportunities by generating leads for the Senior Business Development Team Build and maintain strong client relationships to encourage repeat and long-term business Seek opportunities to expand product & service offer into client base Manage customer enquiries within agreed SLA’s Work collaboratively within team to ensure wider business success, including marketing Weekly 1-2-1 to assess call targets and talk time targets and progression to target
Ideal Candidate Profile
Previous experience in customer service, account management, or Ecommerce support Use of CRM and Ecommerce platforms Strong communication skills, both written and verbal Highly organised and able to multitask across a range of customer interactions Comfortable working independently and as part of a wider team A basic understanding of AV products and solutions (desirable but not essential)
Benefits
22 days holiday + Bank holidays Pension EAP Parking on site
If this Ecommerce Account Manager sounds like an ideal role for you then apply today and we will be in touch
- Reading, England
Work experience
- (Key) Account Manager / Executive
- Other Sales
Languages
- English
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Sales and Business Development
-
Industries
Technology, Information and Internet
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Ecommerce Account Manager employer: TieTalent
Contact Detail:
TieTalent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ecommerce Account Manager
✨Tip Number 1
Familiarise yourself with the latest trends in Ecommerce and customer service. Understanding what customers expect from online interactions can help you stand out during interviews.
✨Tip Number 2
Network with professionals in the AV and Ecommerce sectors. Attend industry events or join relevant online forums to connect with potential colleagues and learn more about the company culture at 21st Century AV.
✨Tip Number 3
Prepare to discuss your experience with CRM and Ecommerce platforms in detail. Be ready to share specific examples of how you've used these tools to enhance customer relationships and drive sales.
✨Tip Number 4
Showcase your communication skills by practising responses to common customer queries. Being able to demonstrate your ability to handle various customer interactions will be crucial for this role.
We think you need these skills to ace Ecommerce Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, account management, or Ecommerce support. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your proactive and customer-focused approach. Mention specific examples of how you've successfully managed customer relationships or improved customer satisfaction in previous roles.
Showcase Communication Skills: Since strong communication skills are essential for this role, ensure your application reflects your ability to communicate effectively. Use clear and concise language, and consider including examples of your written communication in your application.
Highlight Organisational Skills: Demonstrate your organisational abilities by mentioning any tools or methods you use to manage multiple tasks. This could include your experience with CRM systems or how you prioritise customer enquiries to meet SLAs.
How to prepare for a job interview at TieTalent
✨Know the Company Inside Out
Before your interview, make sure to research 21st Century AV thoroughly. Understand their products, services, and company culture. This will help you tailor your responses and show genuine interest in the role.
✨Demonstrate Your Customer Service Skills
As an Ecommerce Account Manager, you'll be handling customer interactions. Prepare examples from your past experiences that showcase your ability to manage inquiries, resolve issues, and build strong relationships with clients.
✨Familiarise Yourself with Ecommerce Platforms
Since the role involves managing an Ecommerce store, brush up on your knowledge of popular Ecommerce platforms and CRM systems. Being able to discuss these tools confidently will demonstrate your readiness for the position.
✨Prepare Questions for the Interviewers
Having thoughtful questions ready shows your enthusiasm for the role. Ask about the team dynamics, growth opportunities within the company, or how success is measured for the Ecommerce Account Manager position.
