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- Tasks: Reconnect with former clients and encourage them to return to our services.
- Company: Join Nerdy, the innovative company behind Varsity Tutors, redefining learning with AI.
- Benefits: Enjoy remote work, competitive pay, flexible time off, and cutting-edge AI tools.
- Why this job: Make a real impact in education while working in a fast-paced, supportive environment.
- Qualifications: 1-2 years in retention or sales, strong communication skills, and a passion for education.
- Other info: This is an entry-level, contract position with opportunities for performance-driven growth.
Customer Re-engagement Specialist (Work from Home)
Join to apply for the Customer Re-engagement Specialist (Work from Home) role at Varsity Tutors, a Nerdy Company
Customer Re-engagement Specialist (Work from Home)
1 week ago Be among the first 25 applicants
Join to apply for the Customer Re-engagement Specialist (Work from Home) role at Varsity Tutors, a Nerdy Company
Overview:
The Re-engagement Specialist plays a critical role in Nerdy\’s customer retention efforts by reconnecting with former clients and encouraging them to return to our services. By understanding their past experiences and addressing any concerns, this role directly contributes to customer loyalty and business growth.
Overview:
The Re-engagement Specialist plays a critical role in Nerdy\’s customer retention efforts by reconnecting with former clients and encouraging them to return to our services. By understanding their past experiences and addressing any concerns, this role directly contributes to customer loyalty and business growth.
About Nerdy:
At Nerdy (NYSE: NRDY) – the company behind Varsity Tutors – we\’re redrawing the blueprint of learning. Our Live + AI platform fuses real-time human expertise with proprietary generative-AI systems, setting a new bar for measurable academic impact at global scale.
We recruit the kind of technologists and operators you\’d bet on as solo founders – people who turn ambiguous problems into shipping code, iterate faster than markets move, and compound their advantage with every data point. In an era where great employees can deliver 10-times the leverage of the merely good, we back those who play to win.
Fortune favors the bold. Join us.
How we compete:
- AI-Native at every level From the CEO to day-one hires, everyone builds and ships with generative AI. If you\’re not wielding AI, you\’re not done.
- Entrepreneurial velocity Move at founder speed, prototype in hours, and measure in real user outcomes. Slow teams die.
- Free-market rigor Ideas rise or fall on merit and results – no committees, no politics, no cap on upside.
- Full-stack ownership You design, build, and run what you ship; accountability is a feature, not a bug.
- Reward for contribution Pay rises with impact, not years. Outstanding results earn outsized rewards. We evaluate both what you achieve and how you achieve it: living our leadership principles and using AI effectively are formally measured and rewarded.
- Relentless exploration Push the frontier of generative AI in live learning and – because only the paranoid survive – questioning every legacy assumption along the way.
- Is Apolitical You stay focused on mission-aligned outcomes, not distractions or unrelated causes.
If you\’re a technically minded builder who thrives on open competition, personal responsibility, and the chance to redefine how the world learns – while continually stretching the limits of what generative AI can do – come do the most ambitious and rewarding work of your career here. Learn more at nerdy.com.
Nerdy\’s shareholder letters below explain our latest products and strategy:
- Q1-2025 Shareholder Letter
- Q4-2024 Shareholder Letter
- Q3-2024 Shareholder Letter
Qualifications:
- 1-2 years of experience in retention, sales, or a related field, preferably in a high-volume outreach role.
- Strong communication and interpersonal skills with the ability to build rapport quickly.
- Persuasive and empathetic approach to customer engagement.
- Comfort with ambiguity and ability to adapt to changing strategies.
- Experience using CRM tools and analyzing customer data.
- A passion for education and the ability to convey the value of Nerdy\’s services.
- Analytical Thinking: Experience in analyzing customer data to identify inactivity patterns and develop targeted re-engagement strategies.
- Adaptability: Ability to adjust strategies based on customer feedback and changing market conditions to ensure effective re-engagement.
Responsibilities:
- Proactively reach out to former clients through phone, email, and messaging platforms to re-engage them with Nerdy\’s services. This role requires cold calling.
- Identify client needs and tailor solutions that align with their learning goals, leveraging Nerdy\’s wide range of educational offerings.
- Utilize persuasive communication and active listening skills to understand and overcome objections.
- Collaborate with internal teams, including Customer Support and Sales, to ensure a seamless reactivation experience.
- Track and analyze engagement data to refine outreach strategies and maximize conversion rates.
- Maintain detailed and accurate records of customer interactions in CRM systems.
- Understand and appreciate that Nerdy is an apolitical company and that we can have the largest impact if we are united in our focus on helping people learn and not divided or distracted by advancing unrelated causes.
Unleash Your Full Potential at Nerdy:
Join our global network – work remotely, earn top-tier U.S. dollar rates, and build the future of learning alongside a high-performing, AI-first team:
- Competitive Opportunity : Market-leading compensation ($12/hr USD) plus monthly variable compensation, with performance-driven growth opportunities, where results drive rewards.
- 100% Remote: Work from anywhere in your home country.
- Flexible Time Away: Coordinate with your team for planned time off, keeping our global platform running seamlessly.
- Training & Feedback: A fast-paced, collaborative, and team-oriented work environment with plenty of training and a feedback-rich culture
- Supercharge with AI: Leverage cutting-edge AI tools to enhance your results and daily wins!
- Global Impact: Contribute to an innovative platform used by learners around the world.
The Bottom Line:
If you\’re driven by impact, energized by ownership, and excited to help shape what\’s next, you\’ll thrive here. We move fast, think big, and reward those who deliver. This isn\’t a traditional corporate environment – it\’s a place to do the most meaningful work of your career
Varsity Tutors Leadership Principles
Relentless Focus on Customers * Comfort with Ambiguity * Ownership * Simplify * Intellectual Curiosity * Build Teams * Think Big * Insist on High Standards * Bias for Action * Build Trust * Go Deep * Have Conviction * Deliver Results * Are Right, a Lot
Varsity Tutors is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. (INDHP)
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Customer Re-engagement Specialist (Work from Home) employer: Varsity Tutors, a Nerdy Company
Contact Detail:
Varsity Tutors, a Nerdy Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Re-engagement Specialist (Work from Home)
✨Tip Number 1
Familiarise yourself with Nerdy's services and the educational landscape. Understanding what they offer will help you engage former clients more effectively and tailor your conversations to their needs.
✨Tip Number 2
Practice your communication skills, especially persuasive and empathetic techniques. Role-playing scenarios can help you prepare for real interactions with clients, making you more confident in addressing their concerns.
✨Tip Number 3
Get comfortable with CRM tools and data analysis. Being able to quickly interpret customer data will allow you to identify patterns and develop targeted re-engagement strategies that resonate with former clients.
✨Tip Number 4
Embrace the company's culture of adaptability. Be ready to adjust your approach based on feedback and changing market conditions, as this flexibility is key to successful customer re-engagement.
We think you need these skills to ace Customer Re-engagement Specialist (Work from Home)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer retention, sales, or outreach roles. Use specific examples that demonstrate your communication skills and ability to build rapport with clients.
Craft a Compelling Cover Letter: In your cover letter, express your passion for education and how you can contribute to Nerdy's mission. Mention your analytical thinking skills and provide examples of how you've successfully re-engaged customers in the past.
Showcase Your Skills: Emphasise your comfort with CRM tools and data analysis in your application. Highlight any experience you have with cold calling and how you've adapted strategies based on customer feedback.
Research Nerdy: Familiarise yourself with Nerdy's services and values. Understanding their approach to education and customer engagement will help you align your application with their goals and demonstrate your enthusiasm for the role.
How to prepare for a job interview at Varsity Tutors, a Nerdy Company
✨Understand the Role
Before the interview, make sure you thoroughly understand the responsibilities of a Customer Re-engagement Specialist. Familiarise yourself with how this role contributes to customer retention and loyalty, as well as the specific strategies Nerdy employs to reconnect with former clients.
✨Showcase Your Communication Skills
Since this role requires strong communication and interpersonal skills, prepare examples that demonstrate your ability to build rapport quickly. Think about past experiences where you successfully engaged with customers and how you overcame objections.
✨Be Ready for Cold Calling Scenarios
As cold calling is a key part of this job, practice your pitch and be prepared to discuss how you would approach a former client. Highlight your persuasive and empathetic approach to customer engagement during the interview.
✨Demonstrate Analytical Thinking
Prepare to discuss how you have used data in previous roles to identify patterns and develop targeted strategies. Be ready to explain how you would analyse customer data to refine outreach strategies and maximise conversion rates.
