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- Tasks: Engage with customers, manage service plans, and ensure satisfaction in a fast-paced environment.
- Company: Join Stellantis &You, a leading global automotive manufacturer with iconic brands.
- Benefits: Enjoy a company car scheme, exclusive discounts, generous pension contributions, and extensive training opportunities.
- Why this job: Be the vital link between customers and technicians while developing your career in a dynamic team.
- Qualifications: Experience in customer service and a full driving licence are essential.
- Other info: This role offers a competitive salary with performance bonuses and a supportive work culture.
The predicted salary is between 26400 - 39600 £ per year.
Role Summary
Location:
Stellantis &You Vauxhall Croydon
Contract
Permanent Full Time
Salary
OTE £33000
Apply Online Back to results
Customer Advisor (South inner M25)
Manufacturer owned dealership opportunity.
We are looking for an experienced automotive Customer Advisor.
Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity. Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community.
Please contact our recruitment team if you would like to discuss anything further or if you require any form of reasonable adjustments for any part of the recruitment process.
Role Benefits
- Company Car Scheme: Enjoy the opportunity to access up to two company branded vehicles with insurance, servicing and breakdown & tyre cover included!
- Company Discounts: Exclusive discounts on new cars and a range of aftersales services, including MOT, body shop, parts, services, and tyres.
- Pension: Benefit from a generous employer pension contribution of up to 7%.
- Annual Holiday: Start with 22 days of annual leave, which increases to 26 with continued service, in addition to bank holidays.
- Reward Gateway: Access our comprehensive discount portal, Reward Gateway, boasting over 500 incredible deals to help you save significantly.
- Family-Friendly Policies: Take advantage of enhanced maternity, paternity, and adoption leave provisions.
- Employee Assistance Programme: Prioritize your wellbeing with access to counselling, practical information, and digital resources.
- Occupational Health: We\’re committed to promoting and maintaining the highest degree of physical, mental, and social well-being for our Stellantis &You UK employees.
- Personal Accident Insurance: Enjoy worldwide personal accident cover as part of our employee benefits package.
- Training Opportunities: Access a range of training initiatives and e-learning resources to support your professional development.
- Shared Incentive Plan: Seize the opportunity to invest in the Stellantis Group through our shared incentive plan.
- Health Cash Plan: Our insurance policy allows members to claim a percentage of their daily health expenses, ensuring comprehensive health coverage.
Role Description
- Communicate clearly with customers & colleagues.
- Adopt new digital systems and processes as part of our digitalisation strategy.
- Propose and sell-up the additional work advised through the Vehicle Health Check process.
- Quote & sell Service Plans to retain customers to the group.
- Encourage customer satisfaction feedback via exit briefing & follow-up contact.
You will also be the go-to person when the customer wants us to:
- Estimate repair costs and times.
- Resolve any concerns when we suggest repairs.
- Inform and update them on progress or additional works needed.
- Prepare and explain invoices and take payments.
A Day in the Life
“ No two days are the same for a Customer Advisor. We’re part of a bigger team, while being the face of the department, interacting with everyone in our Aftersales dept daily.
We greet our customers when they visit our showroom and stay connected over the phone, via text and email, providing regular updates. We create work invoices and warranty claims using our in-house computer systems, as well as take and allocate payments.
Always on the go, with something to do, the day never drags.
This is a fast paced and rewarding job, with the opportunity to develop a career.”
Let\’s Work Together
Stellantis &You is an integral division of Stellantis, a premier global automotive manufacturer renowned for its array of iconic brands, including Abarth, Alfa Romeo, Citroen, DS, Fiat, Fiat Professional, Jeep, Peugeot, and Vauxhall. We are committed to fostering individual growth and recognise the hard work, flexibility, and commitment of our people so we offer an industry leading benefits package alongside our competitive salary and bonus.
This is a great opportunity for you to become a key member of our Aftersales team.
An exciting new opportunity has come up here at DEALERSHIP as we’re on the lookout for a Customer Advisor to join our team.
It is the perfect opportunity for a talented and passionate individual to advance their career in a premium manufacturer owned environment. As a customer advisor you will be the key link between our customers and our technicians, guiding each customer through the Stellantis &You customer journey.
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Benefits of a career with Stellantis &You UK
Benefits
We consider Stellantis &You UK to be more than just a workplace; it\’s a platform for building a successful career. We offer a diverse range of benefits to support your personal well-being:
- Company car scheme – up to two vehicles
- Highly competitive performance bonus (role dependant)
- Up to 7 % Employer Pension Contribution
- Annual Leave – 22 days increasing to 26 with continued service, plus bank holidays
- Exclusive retail discounts – through our Rewards Apps
- Enhanced Maternity, Paternity and Adoption Leave
- Employee Assistance Program
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Customer Advisor (South inner M25) employer: Stellantis &You UK
Contact Detail:
Stellantis &You UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor (South inner M25)
✨Tip Number 1
Familiarise yourself with Stellantis and its brands. Understanding the company’s values and the specific vehicles they offer will help you connect better with customers and demonstrate your passion for the automotive industry during interviews.
✨Tip Number 2
Brush up on your customer service skills, especially in a fast-paced environment. Think of examples from your past experiences where you successfully resolved customer issues or improved their satisfaction, as these will be valuable to share in discussions.
✨Tip Number 3
Prepare to discuss how you would handle digital systems and processes. Since the role involves adopting new technologies, being able to articulate your comfort with digital tools and your willingness to learn will set you apart.
✨Tip Number 4
Network with current employees or others in the automotive sector. Engaging with professionals can provide insights into the company culture and expectations, which can be beneficial when tailoring your approach during the application process.
We think you need these skills to ace Customer Advisor (South inner M25)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and the automotive industry. Use keywords from the job description to demonstrate that you meet the specific requirements of the Customer Advisor role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the automotive sector. Mention how your skills align with Stellantis &You's values and the responsibilities outlined in the job description.
Showcase Communication Skills: Since the role involves clear communication with customers and colleagues, provide examples in your application that demonstrate your strong verbal and written communication skills. This could include previous roles where you successfully managed customer interactions.
Highlight Problem-Solving Abilities: In your application, include instances where you've effectively resolved customer concerns or improved processes. This will show that you can handle the challenges of the Customer Advisor position and contribute positively to the team.
How to prepare for a job interview at Stellantis &You UK
✨Know the Company
Before your interview, take some time to research Stellantis &You. Understand their values, mission, and the brands they represent. This will help you tailor your answers and show genuine interest in the company.
✨Demonstrate Customer Service Skills
As a Customer Advisor, you'll be the face of the dealership. Prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. Highlight your communication skills and ability to build rapport.
✨Familiarise Yourself with Digital Tools
The role involves adopting new digital systems as part of their digitalisation strategy. Brush up on any relevant software or tools that may be used in the automotive industry, and be ready to discuss how you adapt to new technologies.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, training opportunities, or the company's approach to customer satisfaction. This shows your enthusiasm and engagement.
