Customer Advisor - Checkouts
Customer Advisor - Checkouts

Customer Advisor - Checkouts

Full-Time No home office possible
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At a Glance

  • Tasks: Become a Checkouts Customer Advisor, helping customers with their home improvement projects.
  • Company: Join B&Q, a leading home improvement retailer dedicated to making homes better.
  • Benefits: Enjoy a competitive salary, generous holiday, shopping discounts, and wellness benefits.
  • Why this job: Be part of a diverse team that values your contributions and supports your growth.
  • Qualifications: No specific experience needed, just a friendly attitude and eagerness to learn.
  • Other info: Flexible shifts available, including weekends and evenings, perfect for students.

1 week ago Be among the first 25 applicants

Shifts available Monday – Sunday, 7.00am – 8:00pm

UK Notional hourly rate ÂŁ 12.71 per hour

B&Q Edinburgh New Craighall
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Checkouts Customer Advisor and you’ll be a big part of this.

Overview
Customer Advisor – Checkouts
Part time – 20 hours per week
3 Month Fixed Term Contract
Shifts available Monday – Sunday, 7.00am – 8:00pm
UK Notional hourly rate ÂŁ 12.71 per hour
B&Q Edinburgh New Craighall
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Checkouts Customer Advisor and you’ll be a big part of this.
What\’s the job?
Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like click & collect, setting up displays, and making sure your store looks great. You’ll have the opportunity to be trained in various areas, but on the tills truly great customer service will be your main aim.
What We Need
Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us. You’re friendly and outgoing, and you get a buzz from helping others. You’ll be happy to expand your skills by using new technology and learning new ways of working. You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.
What\’s in it for me?
As part of a great team, you’ll be valued for who you are.We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
So we can support you during the application or interview process, please contact for any recruitment adjustments.

Seniority level

  • Seniority level

    Entry level

Employment type

  • Employment type

    Part-time

Job function

  • Job function

    Other

  • Industries

    Retail

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Customer Advisor - Checkouts employer: B&Q

B&Q is an exceptional employer that values diversity and inclusion, offering a supportive work environment where every team member can thrive. As a Checkouts Customer Advisor in Edinburgh, you'll enjoy competitive pay, generous holiday allowances, and a comprehensive benefits package, including wellness initiatives and employee discounts. With opportunities for personal growth and development, you’ll be part of a team that inspires customers to improve their homes while fostering a culture of collaboration and respect.
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Contact Detail:

B&Q Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Customer Advisor - Checkouts

✨Tip Number 1

Familiarise yourself with B&Q's products and services. Knowing the ins and outs of home improvement can help you connect with customers and provide them with valuable advice, making you stand out as a knowledgeable candidate.

✨Tip Number 2

Show your enthusiasm for customer service during any interactions. Whether it's in person or over the phone, demonstrating a friendly and helpful attitude will highlight your suitability for the role of Customer Advisor.

✨Tip Number 3

Be prepared to discuss your flexibility regarding shifts. Since the role requires working weekends and evenings, showing that you're adaptable and willing to work varied hours can make you a more attractive candidate.

✨Tip Number 4

Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach and demonstrate your genuine interest in joining the team.

We think you need these skills to ace Customer Advisor - Checkouts

Customer Service Skills
Communication Skills
Teamwork
Sales Skills
Problem-Solving Skills
Adaptability
Attention to Detail
Time Management
Basic IT Skills
Flexibility
Knowledge of Home Improvement Products
Positive Attitude
Ability to Work Under Pressure

Some tips for your application 🫡

Understand the Role: Read the job description carefully to understand what B&Q is looking for in a Customer Advisor. Highlight your customer service skills and any experience you have in retail or home improvement.

Tailor Your CV: Make sure your CV reflects the skills and experiences that are relevant to the role. Emphasise your ability to work in a team, your eagerness to learn, and your passion for helping customers with their home improvement projects.

Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the position. Mention specific examples of how you've provided excellent customer service in the past and why you're excited about working at B&Q.

Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A well-presented application shows attention to detail and professionalism, which are important in customer-facing roles.

How to prepare for a job interview at B&Q

✨Show Your Passion for Home Improvement

Make sure to express your enthusiasm for home improvement during the interview. Share any personal projects or experiences that highlight your interest in helping customers create their ideal spaces.

✨Demonstrate Excellent Customer Service Skills

Prepare examples of how you've provided outstanding customer service in the past. This role is all about helping customers, so showcasing your ability to connect and assist them will be crucial.

✨Be Ready to Discuss Teamwork

Since teamwork is essential in this role, think of instances where you've successfully collaborated with others. Highlight your flexibility and willingness to work on a rota that includes weekends and evenings.

✨Familiarise Yourself with B&Q's Values

Research B&Q's commitment to diversity and inclusion, as well as their focus on wellness. Being able to discuss these values and how they resonate with you can set you apart from other candidates.

Customer Advisor - Checkouts
B&Q
B
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