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- Tasks: Lead a team managing property claims while ensuring operational efficiency and compliance.
- Company: Reserv is an innovative insurtech focused on automating claims with cutting-edge AI technology.
- Benefits: Enjoy remote work flexibility, generous health insurance, and a competitive holiday policy.
- Why this job: Join a dynamic team tackling real challenges in the insurance industry with a tech-driven approach.
- Qualifications: 10+ years in insurance claims management and strong leadership skills required.
- Other info: We value diversity and encourage applicants from all backgrounds to apply.
The predicted salary is between 43200 - 72000 £ per year.
Join to apply for the Property Claims Manager, UK role at Reserv
Join to apply for the Property Claims Manager, UK role at Reserv
About Reserv
Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.
Description
About Reserv
Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.
We have ambitious (but attainable!) goals and need adjusters who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can\’t wait to meet you.
About the role
As a Property Claims Manager at Reserv, you will be responsible for a team of claims professionals managing claims in your experienced line of business. We want your background and experience to deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance. You will serve a critical role with the team, the customers, and the client. You will maintain high quality standards, and compliance with regulatory, internal, and external contractual SLAs. This position requires exceptional leadership skills, and foundational understanding of claims ideally with experience handling and/or managing multi lines of business.
Who you are
- Highly motivated and growth-oriented
- Subject matter expert. You have deep technical and subject matter experience in the world of commercial transportation claims, including coverage and litigation. Experienced in reviewing and analyzing contracts
- Tech-oriented. You are excited by the prospect of building a tech-driven claims organization while delivering an excellent service and have proven results leveraging technology and analytics
- Passionate claims professional who cares about their team, the customer, and their experience
- Empathetic leader. You exercise empathy and patience towards everyone you interact with
- Sense of urgency – at all times. That does not mean working at all hours
- Creative. You challenge existing assumptions and find ways of leveraging technology and the talents of your team to address problems
- Curious. You want to know the whole story so you can make the right decisions early and be decisive when it counts.
- Problem solver. You have the ability to take a \’deep dive\’ into the details of the business while staying focused on the big picture
- Anti-status quo. You don\’t just wish things were done differently, you action on it
- Communicative. You are comfortable with and understand the importance of phone communications throughout the claims process
- And did we mention, a sense of humor. Claims are hard enough as it is.
What we need
We need you to do all the things typical to the role:
- Manage a team of property adjusters managing a mix of accounts
- Looking after your own caseload and overseeing larger losses and contentious cases
- Be consistently dependable in achieving or exceeding goals and overcoming obstacles
- Implement and maintain best practices for claims handling, including: claim intake, investigation, evaluation, settlement, and recovery
- Monitor and analyze claims data to identify trends, patterns, and areas for process improvement
- Align team with client and customer expectations of the claims process
- Serve as a resource for escalated claims
- Responsible for accuracy and adequacy of all aspects of claim reserving
- Develop and implement strategies to mitigate fraudulent claims and ensure compliance with legal and regulatory requirements
- Foster a positive work environment, promote teamwork, and encourage professional growth and development
- Execute on performance management; attract, hire, retain and provide high level of training
- Collaborate with internal teams, such as Account Management, Compliance, and Claim Operations, to resolve complex or escalated claims-related issues
- Establish and maintain strong relationships with external stakeholders, including policyholders, agents, brokers, and legal representatives
- Prepare and present comprehensive claims reports, metrics, and analysis to clients and customers; advise clients on claim trends and loss mitigation
Requirements
- Chartered Institute Qualifications minimum of DIP CII or equivalent (we will consider those working towards)
- 10+ years in insurance claims management experience in multiple lines of business, preference for property, general liability and/or motor with bodily injury experience
- 5+ years management experience with preference for experience managing in a remote environment
- Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes
- Demonstrated commitment to quality, accuracy, and attention to detail
- Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information
Benefits
- Generous health-insurance package
- Pension plan with employer contributions
- Competitive holiday / leave policy in addition to bank holidays – we want our employees fresh, healthy, happy, and energized!
- Industry Qualifications paid by us (after a qualifying period)
- Work from anywhere to facilitate your work-life balance
- Apple laptop, large second monitor, and other quality-of-life equipment. Technology is something that should make your life easier, not harder!
Additionally, we will
- Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role
- Work toward reducing and eliminating all the administrative work from an adjuster role
- Foster a culture of empathy, transparency, and empowerment in a remote-first environment
At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Finance and Sales
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Industries
Technology, Information and Internet
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Property Claims Manager, UK employer: Reserv
Contact Detail:
Reserv Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Claims Manager, UK
✨Tip Number 1
Familiarise yourself with the latest trends in insurtech, particularly around AI and automation in claims management. This knowledge will not only help you understand Reserv's mission but also allow you to speak confidently about how you can contribute to their goals.
✨Tip Number 2
Network with professionals in the insurance and technology sectors. Attend industry events or join online forums where you can connect with others who share your interests. This could lead to valuable insights and potential referrals for the Property Claims Manager role.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in a remote environment. Highlight specific examples of how you've fostered teamwork and professional growth, as these are key qualities that Reserv is looking for.
✨Tip Number 4
Showcase your problem-solving skills by thinking of innovative solutions to common challenges in claims management. Be ready to share examples of how you've used technology to improve processes and outcomes in your previous roles.
We think you need these skills to ace Property Claims Manager, UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in property claims management and showcases your leadership skills. Use specific examples that demonstrate your ability to leverage technology and analytics in your previous roles.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role at Reserv and explain how your background aligns with their mission of automating claims processes. Mention your experience in managing teams and your commitment to quality and compliance.
Highlight Relevant Qualifications: Clearly state your Chartered Institute Qualifications and any other relevant certifications. If you're working towards qualifications, mention this as well, as it shows your commitment to professional development.
Showcase Problem-Solving Skills: Provide examples in your application that illustrate your problem-solving abilities, especially in challenging claims situations. Highlight your creative approach to overcoming obstacles and improving processes.
How to prepare for a job interview at Reserv
✨Showcase Your Technical Savvy
As a Property Claims Manager, you'll need to demonstrate your comfort with technology. Be prepared to discuss how you've leveraged tech and analytics in previous roles to improve efficiency and outcomes.
✨Emphasise Leadership Skills
Highlight your experience in managing teams, especially in a remote environment. Share specific examples of how you've fostered teamwork and professional growth among your team members.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you handle complex claims or challenging situations. Prepare examples that showcase your ability to dive deep into details while keeping an eye on the bigger picture.
✨Demonstrate Empathy and Communication
Since the role requires strong communication skills, be ready to discuss how you maintain relationships with clients and stakeholders. Show your understanding of the importance of empathy in the claims process.
