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For Companies At a Glance
- Tasks: Lead the Clinique counter, driving sales and delivering exceptional customer service.
- Company: Join Boots, a trusted name in beauty and retail, known for its commitment to quality.
- Benefits: Enjoy flexible hours, employee discounts, and opportunities for personal growth.
- Why this job: Be part of a vibrant team, enhance your skills, and make a real impact on customer experiences.
- Qualifications: Previous retail experience and strong communication skills are essential.
- Other info: This role offers 22.5 hours over 4 days, perfect for students seeking work-life balance.
The predicted salary is between 24000 - 36000 £ per year.
Description
The Counter Lead is responsible for supporting their Brand in driving sales turnover and market share through consistently remaining consumer focused.
They are accountable for achieving this by:
- Reflecting a credible and professional Brand image to all internal and external consumers at all times.
- Maximising sales through selling, providing excellent service, and retail standards.
- Contributing to efficiencies by adhering to store, Brand, and Company procedures and guidelines.
- Understanding daily/weekly targets.
- Ensuring personal awareness of all additional sales avenues such as eventing, Omni, and digital channels.
- Keeping up to date with competitor activities and missed opportunities.
- Effectively using social media to leverage opportunities, drive the business, and enhance the Brand image.
- Delivering the Brand Strategy and an effective local plan.
- Planning and implementing local marketing and event initiatives aligned with Retailer activity.
- Delivering excellence in service, continuously improving service levels, and fostering a surprise and delight culture.
- Being an Ambassador for the Brand, ensuring Brand values are represented and brought to life.
- Managing refunds and complaints according to Company guidelines, aiming for mutually satisfactory resolutions, and consulting with the Area Manager when appropriate.
- Using digital tools to keep knowledge up to date.
- Implementing consumer recruitment and retention strategies to grow a loyal customer base.
- Developing up-to-date product knowledge to ensure an industry-leading customer experience and product relevance.
- Planning to ensure excellent standards in product presentation, housekeeping, displays, messaging, and pricing at all times.
- Reviewing retail standards daily to maintain required standards.
- Ensuring timely completion of deliveries, stock movements, and related administration.
- Fulfilling all auditable processes and administrative tasks per Company guidelines, taking corrective actions when needed.
- Responding accurately and promptly to information requests.
- Minimising stock loss by following all security policies and procedures.
- Creating and maintaining a safe environment for consumers, adhering to policies and procedures.
- Ensuring health and safety responsibilities and operational activities achieve at least an \’Acceptable\’ grade during audits.
Commerciality
- Managing daily replenishment and taking appropriate actions.
- Maximising sales performance using all available reports for decision-making.
- Planning and delivering visual merchandising layouts within guidelines and timescales.
- Identifying stock issues and taking corrective actions, informing the Area Manager when necessary.
- Managing promotions and discounts in line with Company guidelines.
- Identifying trends and suggesting improvements to enhance product performance.
Qualifications
Experience in a fast-paced retail or consumer-facing environment.
Ability to drive self-development.
Commercial understanding and awareness of the industry.
Effective communication, organization, and prioritization skills.
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Clinique. Boots Basildon. Counter Lead. 22.5hrs over 4 days employer: The Estée Lauder Companies Inc.
Contact Detail:
The Estée Lauder Companies Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinique. Boots Basildon. Counter Lead. 22.5hrs over 4 days
✨Tip Number 1
Familiarise yourself with Clinique's product range and brand values. Understanding their ethos will help you connect with customers and demonstrate your passion for the brand during interviews.
✨Tip Number 2
Stay updated on current beauty trends and competitor activities. This knowledge will not only impress during discussions but also show your proactive approach to driving sales and enhancing the brand image.
✨Tip Number 3
Practice your customer service skills by role-playing different scenarios. Being able to handle complaints and provide excellent service is crucial for this role, so showcasing these skills can set you apart.
✨Tip Number 4
Leverage social media to showcase your understanding of digital marketing strategies. Highlighting how you can use these platforms to drive sales and engage customers will demonstrate your commercial awareness.
We think you need these skills to ace Clinique. Boots Basildon. Counter Lead. 22.5hrs over 4 days
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the Counter Lead position. Highlight your relevant experience in retail and consumer-facing roles that demonstrate your ability to drive sales and provide excellent service.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your commercial awareness, effective communication skills, and any previous experience in managing a team or driving sales performance.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the brand and your understanding of its values. Mention specific examples of how you've successfully contributed to sales growth or improved customer experiences in past roles.
Showcase Your Digital Skills: Since the role involves using digital tools and social media, include examples of how you've effectively leveraged these platforms in previous positions. This could be through marketing initiatives, customer engagement, or enhancing brand image.
How to prepare for a job interview at The Estée Lauder Companies Inc.
✨Showcase Your Sales Skills
As a Counter Lead, your ability to drive sales is crucial. Prepare examples of how you've maximised sales in previous roles, focusing on your strategies for achieving targets and enhancing customer experiences.
✨Demonstrate Brand Knowledge
Familiarise yourself with the Clinique brand and its values. Be ready to discuss how you can embody these values and contribute to the brand's image, especially in terms of service excellence and consumer engagement.
✨Highlight Your Leadership Experience
Since this role involves leading a team, be prepared to share your leadership experiences. Discuss how you've motivated others, managed conflicts, and fostered a positive work environment in past positions.
✨Prepare for Situational Questions
Expect questions about handling complaints, managing stock issues, or implementing marketing initiatives. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
