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- Tasks: Provide expert technical support for Snowflake customers, solving complex data issues.
- Company: Join Snowflake, a leading AI Data Cloud company focused on customer success and innovation.
- Benefits: Enjoy flexible working hours, remote options, and a collaborative team environment.
- Why this job: Be part of a fast-growing team that values integrity, initiative, and customer-first solutions.
- Qualifications: Bachelor’s degree in Computer Science and 5+ years in technical support required.
- Other info: Opportunity to work with cutting-edge technology and contribute to strategic initiatives.
The predicted salary is between 36000 - 60000 ÂŁ per year.
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Join to apply for the Senior Cloud Support Engineer – SQL role at Snowflake
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Where Data Does More. Join the Snowflake team.
Senior Cloud Support Engineer – SQL
Build the future of the AI Data Cloud. Join the Snowflake team.
Snowflake Support is committed to providing high-quality resolutions to help deliver data-driven business insights and results. We are a team of subject matter experts collectively working toward our customers’ success. We form partnerships with customers by listening, learning, and building connections.
Snowflake’s values are key to our approach and success in delivering world-class Support. Putting customers first, acting with integrity, owning initiative and accountability, and getting it done are Snowflake core values and are reflected in everything we do.
Snowflake’s Support team is expanding! We are looking for a Senior Cloud Support Engineer who likes working with data and solving a wide variety of issues utilizing their technical experience having worked on a variety of operating systems, database technologies, big data, data integration, connectors, and networking.
As a Senior Cloud Support Engineer, your role is to delight our customers with your passion and knowledge of Snowflake Data Warehouse. Customers will look to you for technical guidance and for expert advice with regards to their effective and optimal use of Snowflake. You will be the voice of the customer into Snowflake’s product and engineering teams for product feedback and improvements. You will play an integral role in building knowledge within the team and be part of strategic initiatives for organizational and process improvements.
Based on business needs, you may be assigned to work with one or more Snowflake Priority Support customers. You will develop a strong understanding of the customer’s use case and how they leverage the Snowflake platform. You will deliver exceptional service, enabling them to achieve the highest levels of continuity and performance from their Snowflake implementation.
Ideally, you have worked in a 24×7 environment, handled technical case escalations and incident management, worked in technical support for an RDBMS, been on-call during weekends, and are familiar with database release management.
Applicants should be flexible with schedule changes to meet business needs.
AS A SENIOR CLOUD SUPPORT ENGINEER AT SNOWFLAKE, YOU WILL:
- Drive technical solutions to complex problems providing in-depth analysis and guidance to Snowflake customers and partners using the following methods of communication: email, web, and phone
- Adhere to response and resolution SLAs and escalation processes in order to ensure fast resolution of customer issues that exceed expectations
- Demonstrate good problem-solving skills and be process-oriented
- Utilize the Snowflake environment, connectors, 3rd party partner software, and tools to investigate issues
- Document known solutions to the internal and external knowledge base
- Report well-documented bugs and feature requests arising from customer submitted requests
- Partner with engineering teams in prioritizing and resolving customer requests
- Participate in a variety of Support initiatives
- Provide support coverage during holidays and weekends based on business needs
OUR IDEAL SENIOR CLOUD SUPPORT ENGINEER WILL HAVE:
- Bachelor’s. or Master’s degree in Computer Science or equivalent discipline
- 5+ years experience in a Technical Support environment or a similar technical function in a customer-facing role
- Excellent writing and communication skills in English with attention to detail
- Ability to work in a highly collaborative environment across global teams
- Strong knowledge of at least one major RDBMS
- In-depth understanding of SQL data types, aggregations, and advances functions including analytical/window functions.
- Proven experience with query lifecycle, profiles, and execution/explain plans.
- Demonstrated ability to analyze and tune query performance and provide detailed recommendations for performance improvement.
- Advanced skills in interpreting SQL queries and execution workflow logic.
- Proven ability with rewriting joins for optimization while maintaining logical consistency.
- Proficiency with JSON, XML, and other semi-structured data.
- In-depth knowledge of data warehousing resource allocation and optimization.
- Expertise in identifying scenarios for scaling up and scaling out of cloud resources.
- Expertise in managing schedules of jobs and task for maximum throughput.
- A deep understanding of resource locks and experience with managing concurrent transactions.
Nice to haves:
- Experience working with a distributed database i.e. big data and/or MPP (massively parallel processing) databases.
- Database migration and ETL experience
- Ability to monitor and optimize cloud spending using cost management tools and strategies.
- Scripting/coding experience in any programming language.
- Understanding of cloud computing security concepts
Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.
How do you want to make your impact?
For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com
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Senior Cloud Support Engineer - SQL employer: Snowflake
Contact Detail:
Snowflake Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Cloud Support Engineer - SQL
✨Tip Number 1
Familiarise yourself with Snowflake's core values and how they align with your own. During any interactions, whether it's an interview or networking, emphasise how you embody these values, particularly in customer service and technical problem-solving.
✨Tip Number 2
Brush up on your SQL skills, especially advanced functions and performance tuning. Be prepared to discuss specific scenarios where you've optimised queries or resolved complex database issues, as this will demonstrate your expertise and problem-solving abilities.
✨Tip Number 3
Network with current or former Snowflake employees on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, and may even lead to referrals that could boost your chances of landing the job.
✨Tip Number 4
Stay updated on the latest trends in cloud computing and data warehousing. Being knowledgeable about industry advancements will not only help you in interviews but also show your commitment to continuous learning and improvement in your field.
We think you need these skills to ace Senior Cloud Support Engineer - SQL
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support, particularly with RDBMS and SQL. Emphasise your problem-solving skills and any experience you have in a 24x7 environment.
Craft a Compelling Cover Letter: In your cover letter, express your passion for data and customer success. Mention specific experiences where you've provided exceptional support or solved complex technical issues, aligning with Snowflake's values.
Showcase Technical Skills: Clearly outline your technical skills related to SQL, data warehousing, and cloud resources. Provide examples of how you've optimised query performance or managed concurrent transactions in previous roles.
Highlight Collaboration Experience: Since the role requires working across global teams, include examples of successful collaboration in your application. Discuss how you've partnered with engineering teams or contributed to process improvements in past positions.
How to prepare for a job interview at Snowflake
✨Show Your SQL Expertise
Be prepared to discuss your in-depth knowledge of SQL, including data types, aggregations, and advanced functions. You might be asked to solve a problem on the spot, so brush up on your query optimisation skills and be ready to explain your thought process.
✨Demonstrate Problem-Solving Skills
Snowflake values problem-solving abilities, so come equipped with examples of complex issues you've resolved in previous roles. Highlight your analytical skills and how you approach troubleshooting in a technical support environment.
✨Understand Customer-Centric Values
Familiarise yourself with Snowflake's core values, such as putting customers first and acting with integrity. Be ready to share how you've embodied these values in your past work experiences, especially in customer-facing roles.
✨Prepare for Technical Scenarios
Expect technical questions related to cloud computing, database management, and incident management. Review common scenarios that may arise in a 24x7 support environment and think about how you would handle them effectively.
