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For Companies At a Glance
- Tasks: Bridge business needs with Salesforce tech, gather requirements, and optimise processes.
- Company: Join a leading professional services firm in London focused on innovative solutions.
- Benefits: Enjoy hybrid working, a competitive salary, bonuses, and additional perks.
- Why this job: Be part of a dynamic team driving impactful changes in a fast-paced environment.
- Qualifications: Experience as a Business Analyst with Salesforce; strong communication and analytical skills required.
- Other info: Start ASAP in a permanent, full-time role with opportunities for growth.
The predicted salary is between 42000 - 84000 £ per year.
Job Description
Salesforce Business Analyst Professional Services Business)
Location- London (City) /Hybrid Working 2 days per week, Start date- ASAP
Contract Type- Permanent , Hours- Full Time, Salary – £70,000 + Bonus + Benefits
I have partnered with a leading professional services firm based in the heart of London, dedicated to delivering innovative solutions and exceptional client service. As we continue to enhance our Salesforce platform to better support business growth and operational efficiency, we are seeking an experienced Salesforce Business Analyst to join the team
Role Overview
As a Salesforce Business Analyst, you will play a pivotal role in bridging the gap between business needs and Salesforce technology. You will work closely with stakeholders across the organisation to gather requirements, analyse business processes, and ensure Salesforce solutions align with strategic goals. Your insights will help drive improvements, optimising our Salesforce implementation to support both internal teams and client-facing activities.
Key Responsibilities
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Collaborate with business stakeholders to gather, document, and validate detailed Salesforce requirements.
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Analyse current business processes and identify opportunities for automation and enhancement within Salesforce.
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Translate business needs into clear, actionable user stories and functional specifications for the Salesforce development team.
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Support testing phases by creating test cases, coordinating user acceptance testing (UAT), and managing defect resolution.
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Work alongside Salesforce Administrators, Developers, and external consultants to deliver seamless solutions.
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Provide ongoing support and training materials to end users to maximise Salesforce adoption and efficiency.
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Stay up-to-date with Salesforce best practices and industry trends to recommend continuous improvements.
Required Skills & Experience
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Proven experience as a Business Analyst working with Salesforce in a professional services or consulting environment.
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Strong understanding of Salesforce Sales Cloud, Service Cloud, and/or related Salesforce products.
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Ability to engage effectively with both technical teams and business stakeholders.
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Experience with requirements gathering, process mapping, and user story creation.
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Familiarity with Agile methodologies and tools (e.g., JIRA, Confluence).
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Excellent communication, analytical, and problem-solving skills.
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Strong organisational skills with an ability to manage priorities in a fast-paced environment
If you are interested in this role, please send all enquires to
Salesforce Business Analyst employer: Mason Frank
Contact Detail:
Mason Frank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Salesforce Business Analyst
✨Tip Number 1
Network with professionals in the Salesforce community. Attend local meetups or webinars to connect with others in the field, as they may have insights or even job leads that could help you land this role.
✨Tip Number 2
Familiarise yourself with the latest Salesforce features and best practices. This knowledge will not only boost your confidence during interviews but also demonstrate your commitment to staying current in the field.
✨Tip Number 3
Prepare for potential case studies or scenario-based questions during the interview process. Think about how you would approach real-world problems using Salesforce solutions, as this will showcase your analytical skills.
✨Tip Number 4
Engage with the company's online presence. Follow them on social media and participate in discussions related to their projects or industry trends. This can help you understand their culture and values, which is crucial for tailoring your approach.
We think you need these skills to ace Salesforce Business Analyst
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Salesforce Business Analyst position. Tailor your application to highlight relevant experience and skills that align with the job description.
Craft a Targeted CV: Your CV should reflect your experience with Salesforce and any relevant professional services background. Use specific examples to demonstrate your skills in requirements gathering, process mapping, and user story creation.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight how your previous experiences have prepared you for this position and how you can contribute to optimising their Salesforce implementation.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Business Analyst role.
How to prepare for a job interview at Mason Frank
✨Know Your Salesforce Inside Out
Make sure you have a solid understanding of Salesforce Sales Cloud and Service Cloud. Be prepared to discuss how you've used these tools in previous roles, and think of specific examples where you've improved processes or solved problems using Salesforce.
✨Prepare for Requirements Gathering Questions
Since the role involves gathering and documenting requirements, be ready to explain your approach to this process. Think about how you engage with stakeholders, what techniques you use to elicit information, and how you ensure that requirements are clear and actionable.
✨Showcase Your Analytical Skills
Be prepared to demonstrate your analytical abilities during the interview. You might be asked to analyse a business process or identify areas for improvement. Practise articulating your thought process and how you would approach problem-solving in a real-world scenario.
✨Familiarise Yourself with Agile Methodologies
Since familiarity with Agile methodologies is required, brush up on your knowledge of Agile principles and tools like JIRA and Confluence. Be ready to discuss how you've applied Agile practices in your previous work and how they can benefit the Salesforce implementation process.
