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- Tasks: Lead the team to drive sales and deliver exceptional customer service.
- Company: Join The Estée Lauder Companies Inc., a leader in beauty and personal care.
- Benefits: Enjoy flexible hours, competitive pay, and opportunities for growth.
- Why this job: Be part of a vibrant culture that values creativity and consumer connection.
- Qualifications: Experience in retail and strong communication skills are essential.
- Other info: This role is perfect for those passionate about beauty and customer engagement.
The predicted salary is between 22000 - 33000 £ per year.
Join to apply for the Counter Lead Boots Croydon 18.75hrs role at The Estée Lauder Companies Inc.
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Join to apply for the Counter Lead Boots Croydon 18.75hrs role at The Estée Lauder Companies Inc.
Description
The Counter Lead is responsible for supporting their Brand in for supporting the Brand in driving sales turnover and market share through consistently remaining consumer focused.
Description
The Counter Lead is responsible for supporting their Brand in for supporting the Brand in driving sales turnover and market share through consistently remaining consumer focused.
They are accountable for achieving this by
- reflecting a credible and professional Brand image to all internal and external consumers at all times
- maximising sales through selling, providing excellent service and retail standards
- contributing to efficiencies through adhering to store/Brand//Company Procedures and guidelines
- Understand daily/weekly targets
- Ensure personal awareness of all additional sales avenues i.e. eventing, Omni and digital channels, etc.
- Keep up to date with competitor activities and missed opportunities
- Effectively social media, leveraging opportunities to drive the business, protect and enhance the Brand image.
- Deliver the Brand Strategy, ensuring the delivery of an effective local plan
- Plan and implement local marketing & events initiatives, aligned to Retailer activity.
- Deliver excellence in execution of service by ensuring measures are in place to continually and visibly improve service levels, creating a zero consumer complaints mind⁃set and a surprise and delight culture
- Be an Ambassador for the Brand ⁃ lead the way to ensure Brand values are represented and bought to life.
- Ensure all refunds and complaints are managed in line with Company guidelines and to a mutually satisfactory conclusion, informing/consulting with the Area Manager where appropriate
- Use digital tools to ensure knowledge is kept up to date
- Deliver a consumer recruitment and retention strategy to grow a loyal consumer base.
- Develop up to date knowledge of product in order to ensure we deliver an industry leading experience and the product meets the consumer\’s needs. Operations
- Plan to ensure the delivery of excellent standards at all times (product, housekeeping, displays, messaging, pricing)
- Review retail standards on a daily basis ensuring they are maintained to the required standard
- Ensure deliveries, stock movements and associated administration are completed within agreed Company timeframes
- Ensure that all auditable processes and administration are actioned to Company guidelines and take corrective action in highlighted areas of risk
- Ensure all information requests are fulfilled accurately, within deadlines set
- Minimise stock loss by ensuring all Company Security Policies and Procedures are implemented correctly and followed
- Create and maintain a safe working environment for consumers ensuring that Company and Retailer Policies and Procedures are adhered to
- Ensures that all health & safety responsibilities and all areas of operational activity achieve a minimum overall grading of \’Acceptable\’ during audits.
Commerciality
- Manage daily replenishment, taking appropriate action where necessary
- Maximise sales performance by utilising all commercial reports before making commercial decisions
- Plan and deliver the visual merchandising layout, ensuring it is completed to guidelines and within agreed timescales
- Identify stock package issues, and take corrective action, informing the Area Manager when out of direct control
- Effectively manage all promotions and discounts ensuring they are actioned in line with Company guidelines
- Identify trends and make suggestions to enhance product performance.
Qualifications
- Experience in a fast⁃paced retail and/or consumer facing environment
- Ability to drive self⁃development
- Commercial understanding and awareness of industry
- Effective communication, organisation and prioritisation skills
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Other
-
Industries
Personal Care Product Manufacturing
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Counter Lead Boots Croydon 18.75hrs employer: The Estée Lauder Companies Inc.
Contact Detail:
The Estée Lauder Companies Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Counter Lead Boots Croydon 18.75hrs
✨Tip Number 1
Familiarise yourself with The Estée Lauder Companies' brand values and product lines. Understanding their ethos will help you demonstrate your alignment with the brand during any interviews or discussions.
✨Tip Number 2
Showcase your experience in retail and consumer-facing roles by preparing specific examples of how you've driven sales and improved customer satisfaction in previous positions. This will highlight your suitability for the Counter Lead role.
✨Tip Number 3
Stay updated on current trends in the beauty industry and competitor activities. Being knowledgeable about market dynamics will allow you to speak confidently about how you can contribute to the brand's success.
✨Tip Number 4
Prepare to discuss your strategies for consumer recruitment and retention. Think about innovative ideas you could implement to grow a loyal customer base, as this is a key responsibility of the Counter Lead position.
We think you need these skills to ace Counter Lead Boots Croydon 18.75hrs
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and expectations of the Counter Lead position. Tailor your application to highlight relevant experiences that demonstrate your ability to drive sales and provide excellent customer service.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in retail or consumer-facing roles. Showcase specific achievements that align with the job requirements, such as meeting sales targets or improving customer satisfaction.
Showcase Your Skills: Make sure to mention skills that are crucial for the role, such as effective communication, organisation, and commercial awareness. Provide examples of how you've used these skills in past positions to achieve results.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your enthusiasm for the brand and the role. Discuss how your values align with those of The Estée Lauder Companies Inc. and express your desire to contribute to their success.
How to prepare for a job interview at The Estée Lauder Companies Inc.
✨Know the Brand Inside Out
Before your interview, make sure you research The Estée Lauder Companies Inc. thoroughly. Understand their brand values, product lines, and recent marketing campaigns. This will help you demonstrate your passion for the brand and how you can contribute to its success.
✨Showcase Your Sales Skills
As a Counter Lead, driving sales is key. Prepare examples from your past experiences where you've successfully increased sales or improved customer satisfaction. Be ready to discuss specific strategies you used and the results you achieved.
✨Emphasise Consumer Focus
The role requires a strong consumer focus. Think of instances where you've gone above and beyond for customers. Highlight your ability to create a positive shopping experience and how you handle complaints effectively.
✨Prepare for Operational Questions
Expect questions about retail operations, such as stock management and visual merchandising. Brush up on best practices in these areas and be prepared to discuss how you would maintain high standards in a fast-paced environment.
