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For Companies At a Glance
- Tasks: Lead the Front Office team and ensure top-notch customer service every day.
- Company: Join a dynamic hotel brand known for its commitment to excellence and guest satisfaction.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for career growth.
- Why this job: Be part of a vibrant team that values your input and fosters a positive work culture.
- Qualifications: Previous experience in hospitality or customer service is preferred but not essential.
- Other info: This role offers a chance to develop leadership skills in a fast-paced environment.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
General Scope and Purpose
To be totally customer focused by consistently delivering excellent customer service with an informed, friendly and effective approach
To assist with the control, accountability and ownership for the management of the Front Office Department, within the overall policies and controls established by the Company and hotel General Manager, ensuring that the brand values and sta…
ZIPC1_UKCT
Head Receptionist employer: Michels & Taylor
Contact Detail:
Michels & Taylor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Receptionist
✨Tip Number 1
Familiarise yourself with our brand values and customer service standards. Understanding what we stand for will help you demonstrate how you can embody these values in your role as Head Receptionist.
✨Tip Number 2
Showcase your leadership skills during the interview. Be prepared to discuss your experience in managing teams and how you've successfully handled challenging situations in a front office environment.
✨Tip Number 3
Research common challenges faced in front office management and think of solutions or improvements you could implement. This will show us that you're proactive and ready to take ownership of the department.
✨Tip Number 4
Prepare questions that reflect your interest in the role and the company. Asking insightful questions about our operations or future goals will demonstrate your enthusiasm and commitment to contributing positively to our team.
We think you need these skills to ace Head Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the expectations for the Head Receptionist position. Highlight key responsibilities and required skills that you possess.
Tailor Your CV: Customise your CV to reflect your experience in customer service and front office management. Use specific examples that demonstrate your ability to deliver excellent customer service and manage a team effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your leadership skills. Mention how your values align with the company's brand values and how you can contribute to their success.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Michels & Taylor
✨Showcase Your Customer Service Skills
As a Head Receptionist, your ability to deliver excellent customer service is crucial. Prepare examples of how you've handled difficult situations or gone above and beyond for customers in the past.
✨Demonstrate Leadership Qualities
You'll be managing the Front Office Department, so it's important to highlight your leadership experience. Discuss any previous roles where you led a team or took charge of a project, showcasing your ability to motivate and guide others.
✨Familiarise Yourself with Brand Values
Research the company's brand values and ensure you understand them thoroughly. During the interview, relate your personal values and experiences to these, demonstrating that you're a good fit for their culture.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Think of specific instances where you successfully managed front office operations or resolved guest complaints, and be ready to discuss them in detail.
