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- Tasks: Lead and inspire a team to achieve sales and customer service goals.
- Company: Join Estée Lauder, a leader in innovative beauty products and iconic fragrances.
- Benefits: Enjoy competitive salary, commission, product discounts, and flexible work-life balance.
- Why this job: Be the CEO of your own store and develop essential skills for a thriving career in beauty.
- Qualifications: Retail management experience, strong leadership skills, and a passion for coaching others.
- Other info: Diversity is valued; great training and career progression opportunities await.
The predicted salary is between 24000 - 36000 £ per year.
Estee Lauder – 22.5hr Counter Lead – Boots Waterloo
Join to apply for the Estee Lauder – 22.5hr Counter Lead – Boots Waterloo role at The Estée Lauder Companies Inc.
Estee Lauder – 22.5hr Counter Lead – Boots Waterloo
2 days ago Be among the first 25 applicants
Join to apply for the Estee Lauder – 22.5hr Counter Lead – Boots Waterloo role at The Estée Lauder Companies Inc.
Estée Lauder is the flagship brand of The Estée Lauder Companies Inc. Founded by Mrs. Estée Lauder, the brand today continues her legacy of creating the most innovative, sophisticated, high-performance skin care and makeup products and iconic fragrances — all infused with a deep understanding of consumers needs and desires.
We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Advisors to achieve sales, customer service and operational targets.
Compensation And Benefits
- Competitive industry salary
- Commission scheme
- Product discount
- Training & development
Qualifications
About you
You Will Have:
- Proven retail management/assistant retail management experience preferably within beauty or a fast-paced retail environment
- Experience setting sales and customer service targets, sales analysis and staff scheduling
- Experience of creating and executing in-store events
- Flexible availability across days/hours. We want all of our team to have a good work-life balance, please discuss your availability further with the hiring manager before/during the interview.
- Proof of right to live and work in the country
Description
We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.
Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store.
You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in⁃store events, exceptional customer relationship management and the leadership of a high performing team.
If you are an ambitious self⁃starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty.
Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all⁃round skills needed to progress further within the Beauty Industry.
With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.
Qualifications
⁃ Effective verbal and written communication skills. Excellent interpersonal skills
⁃ Quality customer service skills. Skilled at winning people over
⁃ Results oriented, with high drive to meet objectives and standards
⁃ Pursue goals beyond what is required or expected of them
⁃ Senses Others\’ Development Needs And Bolsters Their Abilities
⁃ Anticipates, recognizes, and meets customers\’ needs
⁃ Handles difficult and tense customer service situations with diplomacy and tact
⁃ Guides the performance of others while holding them accountable
⁃ Cultivate and maintain extensive informal networks
⁃ Models team qualities like respect, helpfulness, and cooperation
⁃ High attention to detail and organisational skills
⁃ The ability to work autonomously and contribute to the team
⁃ Proactive and positive approach to work and tasks
⁃ Confidentiality, tact, and discretion when dealing with people Qualifications / Knowledge
⁃ Retail sales experience.
⁃ Teamleadership
⁃ degree of experience dependent on business/Store size.
⁃ Experience in strategic planning and execution
⁃ Ability to develop financial plans and manage resources
⁃ Working knowledge of a computerised system including email, Microsoft Excel
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Other
-
Industries
Personal Care Product Manufacturing
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Estee Lauder - 22.5hr Counter Lead - Boots Waterloo employer: The Estée Lauder Companies Inc.
Contact Detail:
The Estée Lauder Companies Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Estee Lauder - 22.5hr Counter Lead - Boots Waterloo
✨Tip Number 1
Familiarise yourself with Estée Lauder's product range and brand values. Understanding their offerings and how they resonate with customers will help you demonstrate your passion for the brand during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team in a retail environment. Be ready to discuss specific situations where you motivated your team to achieve sales targets or improve customer service.
✨Tip Number 3
Research the latest trends in the beauty industry, especially those relevant to Estée Lauder. Being knowledgeable about current market dynamics can set you apart as a candidate who is proactive and engaged.
✨Tip Number 4
Prepare to discuss your experience with event management. Since the role involves executing in-store events, having concrete examples of successful events you've organised will demonstrate your capability to drive customer engagement.
We think you need these skills to ace Estee Lauder - 22.5hr Counter Lead - Boots Waterloo
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant retail management experience, particularly in beauty or fast-paced environments. Emphasise your leadership skills and any achievements in sales targets or customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the beauty industry and your ability to lead a team. Mention specific examples of how you've successfully managed teams or executed in-store events.
Highlight Key Skills: In your application, focus on key skills mentioned in the job description, such as effective communication, customer service excellence, and strategic planning. Use concrete examples to demonstrate these abilities.
Show Enthusiasm for the Brand: Express your admiration for Estée Lauder and its legacy in your application. Discuss why you want to work for the brand and how you can contribute to its success as a Counter Lead.
How to prepare for a job interview at The Estée Lauder Companies Inc.
✨Showcase Your Leadership Skills
As a Counter Lead, you'll be expected to inspire and manage a team. Prepare examples of how you've successfully led teams in the past, focusing on your coaching and development strategies.
✨Demonstrate Customer Service Excellence
Estee Lauder values exceptional customer service. Be ready to discuss specific instances where you've gone above and beyond for customers, and how you handled challenging situations with diplomacy.
✨Know the Brand Inside Out
Familiarise yourself with Estee Lauder's products, values, and recent campaigns. Showing genuine passion and knowledge about the brand will set you apart from other candidates.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of scenarios related to sales targets, team dynamics, and customer interactions to illustrate your thought process.
