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- Tasks: Lead a team to manage tech needs for external Portfolio Management teams.
- Company: Millennium Management is a leading investment management firm with a global presence.
- Benefits: Enjoy a full-time role with opportunities for international travel and collaboration.
- Why this job: Be the bridge between tech and business, driving impactful solutions in a dynamic environment.
- Qualifications: 7+ years in infrastructure project delivery; experience in end user product management preferred.
- Other info: Occasional travel to offices in London and Singapore required.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the End User Services Relationship Manager role at Millennium
Join to apply for the End User Services Relationship Manager role at Millennium
Job Description
The Manager of End User Services Relationship Management is responsible for ensuring effective communication, coordination, and prioritization of technology needs for external Portfolio Management (PM) teams at Millennium Management. This role manages the team that defines the strategy and product offerings for external PM teams that may be bespoke for their needs or be leveraged across the organization. End User relationship managers act as the primary liaison between external PM teams, application teams, project managers, and technology teams to ensure that key user requirements are clearly understood and addressed in a timely and efficient manner.
Job Description
The Manager of End User Services Relationship Management is responsible for ensuring effective communication, coordination, and prioritization of technology needs for external Portfolio Management (PM) teams at Millennium Management. This role manages the team that defines the strategy and product offerings for external PM teams that may be bespoke for their needs or be leveraged across the organization. End User relationship managers act as the primary liaison between external PM teams, application teams, project managers, and technology teams to ensure that key user requirements are clearly understood and addressed in a timely and efficient manner.
The End User Services organization is seeking an experienced professional to establish and manage the End User Relationship Management team to focus on the needs of external PM teams leveraging diverse technologies, but with a product mindset to drive repeatable and scalable solutions. This includes managing the deployment of tools such as email, chat, file sharing, mobile platforms, and productivity suites, as well as coordinating with Legal, Compliance, InfoSec, and the Infrastructure teams for compute, networking, storage, and database requirements.
The successful candidate will possess a combination of strong interpersonal, organizational, and technical skills, along with the ability to drive delivery in a dynamic environment. Occasional international travel to other Millennium offices, including London and Singapore, is required.
Principal Responsibilities
- Gathering, analyzing, and documenting end user and technical requirements
- Managing a globally distributed team
- Creating templates to simplify the delivery of solutions for external PM teams and internal stakeholders
- Managing senior business and technology management expectations
- Identifying appropriate components needed to satisfy the requirements
- Communicating how the components will meet the requirements
- Coordinating component deployment across Infrastructure Technology teams and partner teams such as Legal, Compliance, InfoSec, Trading Services, HR, Operations, and Real Estate
- Creating and maintaining prioritized books of work for customer teams
- Tracking and reporting deployment status vs customer books of work
Qualifications/Skills Required
- 7+ years of infrastructure project and/or service delivery in the financial services industry
- Experience in end user product management preferred
- Experience managing a globally distributed team
- Ability to manage multiple simultaneous cross-team deliveries to successful conclusion
- Strong sense of ownership and the ability to instill the same in other technology teams
- Working knowledge of end user technologies: workspace, collaboration, and communication
- Familiarity with Office 365, Exchange Online, InTune, Teams, Sharepoint, and Slack
- Familiarity with Software Development Lifecycle (SDLC) management
- Familiarity with common AI tooling use cases and benefits, including Chat GPT
- Excellent oral & written communication, with effective presentation skills
- Ability to organize and lead meetings with customers, technologists, and senior leaders
- Detail-oriented, customer-focused approach to discovery, planning, deployment
- Team player with a strong desire to collaborate with others and help solve business problems
- Ability to thrive in a dynamic environment and re-prioritize as needed to meet urgent demands
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Management and Manufacturing
-
Industries
Investment Management
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End User Services Relationship Manager employer: Millennium
Contact Detail:
Millennium Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land End User Services Relationship Manager
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Office 365, Exchange Online, and Slack. Being able to discuss these tools confidently during your interview will demonstrate your technical knowledge and readiness for the role.
✨Tip Number 2
Highlight your experience in managing globally distributed teams. Be prepared to share examples of how you've successfully coordinated projects across different locations, as this is a key aspect of the End User Services Relationship Manager role.
✨Tip Number 3
Showcase your interpersonal skills by preparing to discuss how you've effectively communicated with various stakeholders in previous roles. This will be crucial, as the position requires acting as a liaison between multiple teams.
✨Tip Number 4
Research Millennium Management and their approach to technology solutions. Understanding their business model and how they leverage technology for external PM teams will help you tailor your responses and show your genuine interest in the company.
We think you need these skills to ace End User Services Relationship Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in infrastructure project management and end user product management. Use keywords from the job description to demonstrate that you meet the qualifications.
Craft a Compelling Cover Letter: In your cover letter, explain why you're passionate about the End User Services Relationship Manager role. Mention specific experiences that showcase your interpersonal and organisational skills, as well as your ability to manage cross-team deliveries.
Showcase Technical Skills: Clearly outline your familiarity with end user technologies such as Office 365, Exchange Online, and collaboration tools like Teams and Slack. Provide examples of how you've successfully used these tools in previous roles.
Highlight Leadership Experience: Since the role involves managing a globally distributed team, emphasise any leadership experience you have. Discuss how you've instilled a sense of ownership in your team and successfully led projects to completion.
How to prepare for a job interview at Millennium
✨Understand the Role
Make sure you thoroughly understand the responsibilities of the End User Services Relationship Manager. Familiarise yourself with the key tasks such as managing communication between teams and prioritising technology needs for external PM teams.
✨Showcase Your Experience
Prepare to discuss your previous experience in infrastructure project management or service delivery, especially within the financial services industry. Highlight specific examples where you've successfully managed cross-team deliveries.
✨Demonstrate Technical Knowledge
Brush up on your knowledge of end user technologies like Office 365, Exchange Online, and collaboration tools. Be ready to discuss how these tools can be leveraged to meet user requirements effectively.
✨Emphasise Communication Skills
Since this role requires excellent oral and written communication skills, practice articulating your thoughts clearly. Prepare to explain complex technical concepts in a way that non-technical stakeholders can understand.
