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- Tasks: Be the friendly face of our apartment building, helping residents feel at home.
- Company: Join a small property company dedicated to excellent customer service in Liverpool.
- Benefits: Enjoy immediate start, weekly pay, and a supportive team environment.
- Why this job: Make a real impact on residents' lives while developing your customer service skills.
- Qualifications: Previous customer service experience is a must; property or hospitality background is a plus.
- Other info: Work 40 hours a week, Monday to Friday, in a vibrant community setting.
The predicted salary is between 28000 - 39000 £ per year.
Reception/Customer Service, £13.50 – Liverpool, L1 Immediate Start, Weekly Pay – PAYE Small Property company require a customer focused Receptionist/Administrator to deliver the onsite operations at one of their apartment buildings in Liverpool. Working as part of a team, you will play a pivotal role in ensuring the residents receive an excellent level of service. Working 40 hours a week Monday to Friday. Duties will include: Face to face resident interaction, building a good relationship and rapport with customers ensuring they feel welcome, safe and at home. Handle day to day enquiries and complaints from residents and escalating where required. Support in the preparation and delivery of customer communication ensuring residents are regularly updated on building matters and other matters that may impact their experience. Manage parcel overflow ensuring both residents and delivery companies are ‘managed’ to follow parcel strategy. Key Management and arranging access to properties for third parties (agents, contractors, inventory clerks). Inspections of communal areas including cleanliness, hazards or health and safety issues, lighting and following through to ensure completion. Ensure the resident move in and move out process is seamless. Requirements Previous Customer Service, Reception, Front of House. Experience within property, hospitality, travel or similar would be an advantage. Strong written and verbal English skills. Well-groomed and professional appearance. Passionate about customer service. Ability to build relationships. Self-motivated and able to work alone. Apply now! (Ritz Rec Emp Bus)
Receptionist/Customer Service Assistant employer: Ritz Recruitment
Contact Detail:
Ritz Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist/Customer Service Assistant
✨Tip Number 1
Familiarise yourself with the property management industry. Understanding the basics of how property companies operate and the common challenges they face will help you stand out during interviews.
✨Tip Number 2
Practice your customer service skills in real-life scenarios. Whether it's volunteering or part-time work, gaining hands-on experience will demonstrate your ability to handle resident interactions effectively.
✨Tip Number 3
Network with professionals in the property and hospitality sectors. Attend local events or join online forums to connect with others who can provide insights or even refer you to job openings.
✨Tip Number 4
Prepare for common interview questions related to customer service and conflict resolution. Think of specific examples from your past experiences that showcase your skills in these areas.
We think you need these skills to ace Receptionist/Customer Service Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and reception roles. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific experiences where you've successfully handled enquiries or complaints, and how you built relationships with customers.
Showcase Communication Skills: Since strong written and verbal English skills are essential, ensure your application is free of errors. Use clear and concise language to convey your points effectively.
Highlight Relevant Experience: If you have experience in property, hospitality, or similar fields, make sure to emphasise this in your application. Provide examples of how you've contributed to a positive customer experience in previous roles.
How to prepare for a job interview at Ritz Recruitment
✨Showcase Your Customer Service Skills
As a Receptionist/Customer Service Assistant, your ability to interact positively with residents is crucial. Prepare examples from your past experiences where you successfully handled customer inquiries or complaints, demonstrating your problem-solving skills and commitment to excellent service.
✨Demonstrate Professionalism
Since the role requires a well-groomed and professional appearance, make sure to dress appropriately for the interview. This not only shows respect for the company but also reflects your understanding of the importance of first impressions in customer service.
✨Familiarise Yourself with the Company
Research the property company and its values before the interview. Understanding their mission and the type of service they provide will help you tailor your responses and show that you are genuinely interested in being part of their team.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as dealing with difficult residents or managing multiple tasks. Practising these scenarios can help you articulate your thought process and demonstrate your ability to remain calm under pressure.
