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For Companies At a Glance
- Tasks: Support customers using our performance platform and enhance their experience.
- Company: Join Kitman Labs, a leader in sports performance analytics, recognised for innovation.
- Benefits: Enjoy remote work, competitive salary, health insurance, equity, and wellbeing perks.
- Why this job: Be part of a dynamic team transforming sports data and making a real impact.
- Qualifications: Experience in elite sports or customer support; strong communication skills required.
- Other info: Diversity is valued; we encourage applicants from all backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
Kitman Labs is a global human performance company, disrupting and transforming the way the sports industry uses data to increase the performance of the world\’s top athletes.
Driven by a passion to innovate in the areas of sports performance, analytics and user experience, we have assembled a team of the industry’s top data scientists, sports performance scientists, product specialists and engineers. The company received recognition by Fast Company in 2019 as one of the most innovative companies in the world.
Kitman Labs’ advanced Outcome-driven Analytics and Performance Intelligence Platform are used by over 700 teams in 50 leagues on 6 continents spanning soccer, rugby, American football, baseball and ice hockey.
The Role
We are seeking highly motivated and knowledgeable individuals to join our team as an Applied Performance Specialist based in the UK. The ideal candidate will have experience in either elite level sport or in account management specifically with providing technical support.
An Applied Performance Specialist is a crucial member of the Field Team. As an Applied Performance Specialist, you will be the primary point of contact for customers seeking assistance with our products and services. You play a critical role in the customer experience and set the tone from day one. Your main goal will be to ensure customer satisfaction by getting customers to use the Kitman Labs Intelligence Platform proficiently, providing timely and effective support, troubleshooting technical issues, and offering solutions to enhance the user experience. You will play a key role in the Onboarding and Deployment of a new customer as well as helping drive the adoption of iP and helping the organisation to maximise their usage.
This is a unique remote working opportunity that is well-suited for individuals with knowledge of high-level sports who are keen to assist a variety of practitioners across multiple sports. This position reports to the VP of Customer Success and Enablement.
Applied Performance Specialist\’s Expectations:
- Provide day-to-day support and resolve customer challenges via e-mail, phone calls, face-to-face conversations, and our in-platform support tool, Intercom
- Collaborate with sales team members to ensure client objectives are understood and can be executed immediately and effectively
- Develop resources and disseminate information to coaches & practitioners through face-to-face meetings, electronic means, reports and presentations
- Contribute to Customer success by collaborating with both internal team members and key customer stakeholders to develop proactive strategies to best assist organisations while also addressing their real-time needs
- Improve customer experience by helping improve their efficiency and processes to unlock greater productivity
- Commitment to being a team player willing to work closely with Performance Strategists to collaborate across functions such as sales, product management, Engineering, and Data science
- Display the ability to think critically and creatively to both solve problems and prioritise to most effectively support the Kitman Labs team and customers
- Provide on-call and at times scheduled weekend support to the Kitman Labs customer base via the in-platform tool Intercom
- Maintain appropriate account and system documentation via the usage of Salesforce and Jira platforms
- Follow and implement established processes and best practices associated with creating Customer Success via technical support including:
- Account setup and creation
- System training and education
- Assistance with data migration, management, and analysis
- Knowledge, adherence, and application of industry standards for both data security and clinical best practices
Minimum Qualifications:
- Excellent communication & presentation skills, specifically utilising Google Workspace tools
- Ability to take initiative and work independently
- Ability to travel semi-regularly
- Proven technical background and commensurate education (Bachelor\’s Degree minimum
- Minimum 3 year of experience in any of the following areas:
- Elite Level Sports
- Sport Technology
- Customer support, service, or account management (preferably in a sports-related industry or business.)
Preferred Qualifications:
- Proven technical background
- Nice to have but not required – A degree in a field related to the Applied Performance Specialist role
- Demonstrated track record of an ability to understand principles focusing on performance optimization, injury prevention, and applied sports science
- 5+ years working in or with Elite Sporting Organisations
- Experience in the Sports Technology industry
- Experience with Athlete Management Systems and Electronic Medical Record platforms
- Experience working with medical data, performance metrics, or other sensitive data types
Benefits
At Kitman Labs we pride ourselves on being the best and working with the best, so it should be no surprise that we are also dedicated to keeping the best through building a world-class work culture.
We truly believe that a successful company begins through having an outstanding and inspiring culture, so our benefits reflect this:
- Competitive salary
- Health insurance for employee & dependants
- Meaningful equity
- Pension Plan
- Life Cover
- Income protection
- Wellbeing benefits
Location
While this role allows for remote work, occasional face-to-face-gatherings are recommended.
Diversity
In addition to building a team with diverse skill-sets, Kitman Labs is committed to hiring people with diverse backgrounds. We do not discriminate based on age, civil or family status, disability, ethnicity, gender, race, religion, or sexual orientation. If you are a person with a disability and require assistance during the application process, please let us know.
You can find information about how we process, share and keep your personal data safe by reading our privacy policy
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
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Job function
Human Resources
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Industries
IT Services and IT Consulting
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Applied Performance Specialist employer: Kitman Labs
Contact Detail:
Kitman Labs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Applied Performance Specialist
✨Tip Number 1
Familiarise yourself with Kitman Labs' products and services. Understanding the features and benefits of the Intelligence Platform will enable you to speak confidently about how it can enhance user experience during interviews.
✨Tip Number 2
Network with professionals in the sports technology industry. Attend relevant events or join online forums where you can connect with current employees or others in similar roles, as they may provide insights or even referrals.
✨Tip Number 3
Prepare to discuss your experience in elite sports or account management. Be ready to share specific examples of how you've successfully supported clients or improved processes, as this aligns closely with the role's expectations.
✨Tip Number 4
Showcase your problem-solving skills during the interview. Think of scenarios where you've had to troubleshoot technical issues or improve customer satisfaction, as these experiences are crucial for an Applied Performance Specialist.
We think you need these skills to ace Applied Performance Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in elite sports or account management. Emphasise any technical support roles you've held and how they relate to the responsibilities of an Applied Performance Specialist.
Craft a Compelling Cover Letter: In your cover letter, express your passion for sports performance and analytics. Mention specific experiences that demonstrate your ability to enhance customer satisfaction and support users effectively.
Showcase Communication Skills: Since excellent communication is key for this role, provide examples in your application that showcase your ability to convey complex information clearly, whether through presentations, reports, or direct interactions with clients.
Highlight Problem-Solving Abilities: Discuss instances where you've successfully resolved customer challenges or improved processes. This will demonstrate your critical thinking and creativity, which are essential for the Applied Performance Specialist position.
How to prepare for a job interview at Kitman Labs
✨Show Your Passion for Sports Performance
Make sure to express your enthusiasm for sports performance and analytics during the interview. Share any personal experiences or insights you've gained from working in elite sports, as this will resonate with the interviewers at Kitman Labs.
✨Demonstrate Technical Proficiency
Be prepared to discuss your technical background and how it relates to the role of an Applied Performance Specialist. Familiarise yourself with the Kitman Labs Intelligence Platform and be ready to explain how you would troubleshoot common issues or enhance user experience.
✨Highlight Your Communication Skills
Since the role involves a lot of customer interaction, showcase your excellent communication and presentation skills. Use examples from your past experiences where you successfully resolved customer challenges or collaborated with teams to achieve objectives.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and critical thinking. Think of specific situations where you had to prioritise tasks or develop strategies to assist clients effectively, and be ready to share these examples.
