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For Companies At a Glance
- Tasks: Lead customer relationships, ensuring product adoption and satisfaction in healthcare solutions.
- Company: Join Medtronic, a global leader in healthcare technology dedicated to solving health challenges.
- Benefits: Enjoy competitive salary, flexible benefits, and a supportive work environment.
- Why this job: Make a real impact in healthcare while collaborating with passionate professionals.
- Qualifications: Bachelor’s degree required; 5+ years in customer-facing roles, preferably in healthcare.
- Other info: Willingness to travel up to 50% per month is necessary.
The predicted salary is between 36000 - 60000 £ per year.
Customer Success Manager, Patient Monitoring – UK
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At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
A Day in the Life
HealthCast remote monitoring, connectivity, and interoperative solutions help to optimize workflow, simplify patient management, and empower clinicians with actionable insights.
The Customer Success Manager (CSM) provides guidance, planning, and oversight, helping customers adopt our clinical solutions and implement technical best practices.
As a key partner, the CSM ensures our customers achieve their strategic objectives and maximize value from their investment. The CSM also serves as the link between the customer and internal teams (Sales, Product Management, Engineering, etc.), streamlining collaboration across departments.
You will report to the HealthCast Western Europe Leader and will be responsible for the project\’s success from the customer\’s perspective.
Responsibilities may include the following and other duties may be assigned:
- Manage relationships with assigned clients, driving product adoption, ensuring retention, and facilitating renewals.
- Develop Customer Success Plans to help customers achieve their goals.
- Work with the Account team to define key success criteria and ensure customer satisfaction.
- Track customer progress through key performance indicators (KPIs) and report internally and externally.
- Schedule regular check-ins with clients to review program status and executive dashboards.
- Establish yourself as a trusted advisor to the customer, driving continued value our solutions
- Collaborate with the sales team to identify new opportunities for product usage.
- Identify and pursue upsell and cross-sell opportunities.
- Advocate for customer needs and resolve concerns by coordinating with relevant teams.
- Provide expert guidance on deployment and operational best practices.
- Lead training sessions or workshops to demonstrate product value.
- Keep customers informed about new product features and updates.
- Address technical questions, issues, or escalations by working with support and product management teams.
- Stay current on platform functionality and future product developments.
- Engage with insurance companies to explore reimbursement opportunities for customers.
Required Knowledge and Experience:
- Bachelor’s Degree required; Advanced Degree preferred.
- Nursing or Respiratory Therapist (RT) experience preferred.
- 5+ years of customer-facing experience in post-sales or services roles, preferably in healthcare.
- Proven experience driving customer satisfaction, product adoption, and retention.
- Strong public speaking, presentation, and communication skills.
- Experience developing product use cases and workflows with customers.
- Experience conducting training sessions or workshops for customers.
- Familiarity with enterprise software and healthcare technologies.
- Willingness to travel up to 50% per month
- Proficiency in MS Office required.
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
About Medtronic
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Other
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Industries
Medical Equipment Manufacturing, Hospitals and Health Care, and Pharmaceutical Manufacturing
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Customer Success Manager, Patient Monitoring - UK employer: Medtronic
Contact Detail:
Medtronic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager, Patient Monitoring - UK
✨Tip Number 1
Familiarise yourself with Medtronic's products and services, especially those related to patient monitoring. Understanding the technical aspects and benefits of these solutions will help you engage more effectively with potential clients and demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the healthcare technology sector, particularly those who have experience in customer success roles. Attend industry events or webinars to connect with others and gain insights into best practices that can enhance your candidacy.
✨Tip Number 3
Prepare to discuss specific examples from your past experiences where you've successfully driven customer satisfaction and product adoption. Highlighting measurable outcomes will showcase your ability to deliver results, which is crucial for a Customer Success Manager role.
✨Tip Number 4
Stay updated on the latest trends in healthcare technology and customer success strategies. Being knowledgeable about current developments will not only impress interviewers but also demonstrate your commitment to continuous learning and improvement in the field.
We think you need these skills to ace Customer Success Manager, Patient Monitoring - UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer-facing roles, particularly in healthcare. Emphasise any experience you have with product adoption and customer satisfaction, as these are key aspects of the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for healthcare technology and how your background aligns with Medtronic's mission. Mention specific examples of how you've driven customer success in previous roles.
Showcase Communication Skills: Since strong communication skills are essential for this position, consider including examples of successful presentations or training sessions you've conducted. This will demonstrate your ability to engage and inform clients effectively.
Highlight Relevant Qualifications: If you have a Bachelor's or advanced degree, make sure to mention it prominently. Also, include any certifications or training related to nursing or respiratory therapy, as these will strengthen your application.
How to prepare for a job interview at Medtronic
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Customer Success Manager in the healthcare sector. Familiarise yourself with Medtronic's products and how they impact patient monitoring. This will help you articulate how your experience aligns with their needs.
✨Showcase Your Communication Skills
As a CSM, strong communication is key. Prepare to demonstrate your public speaking and presentation skills during the interview. You might be asked to present a case study or explain how you would handle a customer scenario.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and customer relationship management. Think of specific examples from your past experiences where you successfully drove product adoption or resolved customer issues.
✨Highlight Your Technical Knowledge
Since the role involves working with healthcare technologies, be ready to discuss your familiarity with enterprise software and any relevant technical skills. Mention any experience you have with training customers on new systems or features.
