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- Tasks: Resolve complex networking issues and collaborate with R&D teams for high-quality solutions.
- Company: Ciena is a global leader in high-speed connectivity, prioritising people and social impact.
- Benefits: Enjoy a flexible remote work environment that supports personal growth and well-being.
- Why this job: Work with cutting-edge technologies in a collaborative culture that values innovation and diversity.
- Qualifications: 7+ years of experience in Routing, Switching, or SDN/NFV/5G; Bachelor's or Master's in Computer Science.
- Other info: Join a diverse team committed to respect and inclusion; equal opportunity employer.
The predicted salary is between 43200 - 72000 £ per year.
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Senior Engineer Technical Support – Routing & Switching OR SDN/NFV/5G (Location – UK Remote), Droitwich
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Client:
Ciena
Location:
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
aa74fdbad8d7
Job Views:
3
Posted:
18.07.2025
Expiry Date:
01.09.2025
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Job Description:
As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.
How You Will Contribute
As an Engineering Technical Support (ETS) Engineer at Ciena, you will play a critical role in driving resolution for complex networking issues that impact our customers. You will:
- Serve as the primary bridge between customer/field escalations and the R&D teams, ensuring timely resolution of service-impacting defects.
- Validate candidate software builds and confirm that fixes meet quality and functional expectations.
- Collaborate closely with engineers across embedded software, hardware, testing, and network management software teams to deliver cohesive, end-to-end solutions.
- Coordinate with test and development teams to ensure comprehensive defect coverage and functionality.
- Recommend improvements and ensure delivery of high-quality software aligned with product requirements.
You will be working on cutting-edge technologies including:
- Software-Defined Networking (SDN)
- vRouter/vSwitch
- Next-gen core and edge routers and switches
- All within a virtualized, microservices-oriented, container-based architecture
You’ll work in a collaborative environment, interacting with:
- R&D Software and Product Validation teams
- Field Support
- Customer Account teams
- PLMs and Product Architects
The Must Haves
To succeed in this role, candidates must bring:
- 7+ years of industry experience and a Bachelor’s or Master’s degree in Computer Science or equivalent.
- Strong background in Routing, Switching, OR SDN/NFV/5G technologies.
- Experience in automated testing, preferably using Python and standard automation tools/frameworks.
- Solid hands-on experience in at least three of the following areas:
- Ethernet
- MPLS
- IP Routing (BGP, IS-IS, OSPF)
- RSVP-TE
- NFV
Proven troubleshooting and problem-solving skills in real-world topologies.
Effective communicator with excellent written and verbal English, and ability to collaborate across global teams.
Assets
Preferred or additional qualifications that will set you apart:
- Exposure to:
- L3VPN, L2VPN, EVPN, Segment Routing
- NFV architecture, Docker containers, Virtual Network Functions (VNF), Virtual Switches (OVS)
- Software function chaining, hypervisors
Familiarity with Network Management Systems, including protocols such as Netconf, SNMP, and MIBs.
Experience with test equipment like Ixia, Spirent, and hands-on work with Juniper/Cisco products.
Software development or debugging experience is a strong plus.
Self-driven, motivated, and committed to product excellence and innovation.
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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.
Ciena is anEqual Opportunity Employer, including disability and protected veteran status.
If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
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Senior Engineer Technical Support – Routing & Switching OR SDN/NFV/5G (Location - UK Remote) employer: Ciena
Contact Detail:
Ciena Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Engineer Technical Support – Routing & Switching OR SDN/NFV/5G (Location - UK Remote)
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as SDN, NFV, and 5G. Having a solid understanding of these areas will not only boost your confidence but also allow you to engage in meaningful conversations during interviews.
✨Tip Number 2
Network with professionals already working in similar roles or at Ciena. Use platforms like LinkedIn to connect and engage with them. This can provide you with insider knowledge about the company culture and expectations, which can be invaluable during the interview process.
✨Tip Number 3
Prepare to discuss real-world troubleshooting scenarios you've encountered in your previous roles. Being able to articulate your problem-solving process and the outcomes will demonstrate your hands-on experience and technical expertise to the interviewers.
✨Tip Number 4
Showcase your collaborative skills by preparing examples of how you've worked effectively with cross-functional teams in the past. Highlighting your ability to communicate and collaborate will resonate well with Ciena's emphasis on teamwork and a people-first approach.
We think you need these skills to ace Senior Engineer Technical Support – Routing & Switching OR SDN/NFV/5G (Location - UK Remote)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in Routing, Switching, or SDN/NFV/5G technologies. Use specific examples from your past roles that demonstrate your troubleshooting and problem-solving skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and your understanding of Ciena's mission. Mention how your background aligns with the role and how you can contribute to their people-first approach.
Highlight Technical Skills: Clearly list your technical skills, especially those mentioned in the job description such as automated testing with Python, Ethernet, MPLS, and IP Routing protocols. This will help your application stand out.
Showcase Collaboration Experience: Since the role involves working closely with various teams, include examples of past collaborative projects. Emphasise your communication skills and ability to work across global teams.
How to prepare for a job interview at Ciena
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with Routing, Switching, and SDN/NFV/5G technologies in detail. Highlight specific projects where you successfully resolved complex networking issues, as this will demonstrate your hands-on experience and problem-solving skills.
✨Communicate Clearly and Effectively
As the role requires collaboration across global teams, practice articulating your thoughts clearly. Use examples from your past experiences to illustrate your communication skills, especially in technical discussions, to show that you can bridge gaps between customers and R&D teams.
✨Familiarise Yourself with Relevant Tools
Brush up on your knowledge of automated testing tools and frameworks, particularly Python. Be ready to discuss how you've used these tools in previous roles, as well as any experience with test equipment like Ixia or Spirent, which could set you apart from other candidates.
✨Demonstrate a Problem-Solving Mindset
Prepare to tackle hypothetical troubleshooting scenarios during the interview. Think through your approach to diagnosing and resolving network issues, and be ready to explain your thought process. This will showcase your analytical skills and ability to think on your feet.
