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- Tasks: Support customers with troubleshooting and training on advanced robotic systems.
- Company: Join a leading automotive R&D firm focused on innovative ADAS technologies.
- Benefits: Competitive salary, opportunities for travel, and a chance to work with cutting-edge technology.
- Why this job: Be part of a dynamic team enhancing vehicle safety and autonomy while building strong customer relationships.
- Qualifications: Strong technical skills in robotics; HNC or relevant experience preferred.
- Other info: Willingness to travel and engage with diverse cultures is essential.
The predicted salary is between 20000 - 28000 £ per year.
Applications Engineer / Support Engineer, ADAS, Wiltshire £25,000 – £32,000 + DOE Circa + Benefits
Unknown Resourcing are seeking Support Engineers and Applications Engineer for our Automotive R&D client based in Wiltshire to work on exiting ADAS Systems. The Support Engineer / Support Technician positions offer an exciting opportunity to work with leading automotive clients worldwide, providing support, training, and demonstrations on a wide range of products to customers.
The role involves troubleshooting issues, resolving customer inquiries, and ensuring the smooth operation and optimal performance of our robotic and software solutions. The Support Engineer collaborates with cross-functional teams, including engineers, technicians, and sales personnel, to deliver exceptional customer support and contribute to customer satisfaction.
The successful Support Engineers, Support Technicians will be part of the Track Test Support team. This team is responsible for providing technical support and assistance to customers who utilise systems across our driving robot and Advanced Driver Assistance Systems (ADAS) target products. The products are used to test and validate the latest vehicle safety technologies, such as those designed to intervene automatically in the event of a pending collision. The drive to develop vehicle autonomy has led to a growing demand for these products and a subsequent increase in the team’s support and training activities.
Support Engineer / Support Technician Responsibilities:
Customer Support and issue resolution: Provide technical support to customers via various channels regarding our robotic systems, including installation, configuration, operation, sending software updates and troubleshooting. Maintain and resolve customer inquiries and issues in a timely and efficient manner, whilst ensuring business systems are kept up to date with the accurate information.
Troubleshooting and problem-solving: Analyse and diagnose technical problems reported by customers related to robotic systems. Utilise problem-solving methodologies and technical expertise to identify root causes and implement effective solutions.
Remote and on-site support: Support customers remotely by guiding them through troubleshooting procedures and providing step-by-step instructions. When necessary, visit customer sites to assess and resolve complex issues that cannot be resolved remotely.
Escalation management: Collaborate with internal teams, including engineering and development, to escalate and prioritise critical customer issues. Communicate progress, updates, and resolutions to customers in a clear and timely manner.
Documentation and knowledge base: Create and maintain documentation, including troubleshooting guides, FAQs, and knowledge base articles, to enhance the efficiency and effectiveness of customer support. Continuously update and expand the knowledge base to provide self-service options for customers.
Training and education: Conduct customer training sessions to enhance their understanding of robotic systems and maximise the utilisation of the products. Deliver technical workshops and presentations to address common customer questions and concerns.
Product feedback and improvement: Gather and relay customer feedback and insights to internal teams for product enhancement and improvement. Collaborate with the product development team to share customer pain points, suggestions, and feature requests.
Customer relationship management: Build and maintain strong relationships with customers, understanding their needs and expectations. Provide personalised support and serve as a trusted advisor, ensuring customer satisfaction and fostering long-term partnerships.
Continuous learning and industry knowledge: Stay updated on the latest advancements and trends in the testing industry.
Support Engineer / Support Technician Requirements:
Essential:
Strong technical aptitude and troubleshooting skills, with a solid understanding of robotic systems and their components.
Familiarity with sensors, actuators, control systems, and related technologies.
Excellent problem-solving and analytical abilities to diagnose and resolve technical issues.
Strong documentation and knowledge management skills to create and maintain support materials.
Willingness to travel to customer sites for on-site support, as required.
Desirable:
HNC or higher, in an engineering field, preferably mechanical, electrical, computer science or robotics. In lieu of an HNC, business and product experience will be taken into consideration.
Relevant experience and certifications can be advantageous.
Fluency in additional languages highly beneficial.
Knowledge in our internal systems IFS, Bravo, ISO and support systems; training will be provided
Confident and effective communication and interpersonal skills to interact with customers, understand their requirements, and provide clear instructions.
Must also be confident providing technical presentations and theory classes to customers.
Customer- focused mindset with a passion for delivering exceptional support and ensuring customer satisfaction.
Able to manage and prioritise multiple demands.
Ability to work independently and collaboratively in a team environment and with customers at all levels.
Flexible approach.
Able to problem solve effectively.
Good personal presence.
Willingness to travel, with an openness to other cultures.
Electronic Technician employer: Unknown Resourcing
Contact Detail:
Unknown Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Electronic Technician
✨Tip Number 1
Familiarize yourself with the latest advancements in ADAS technology. Understanding the current trends and innovations will not only help you during interviews but also demonstrate your genuine interest in the field.
✨Tip Number 2
Network with professionals in the automotive R&D sector. Attend industry events or join online forums to connect with others who work in similar roles. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific troubleshooting scenarios you've encountered in previous roles. Being able to articulate your problem-solving process will showcase your technical aptitude and readiness for the Support Engineer position.
✨Tip Number 4
Highlight any experience you have with customer training or support. This role emphasizes customer satisfaction, so demonstrating your ability to educate and assist clients will set you apart from other candidates.
We think you need these skills to ace Electronic Technician
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Support Engineer position. Highlight key responsibilities and required skills, such as troubleshooting, customer support, and technical knowledge of robotic systems.
Tailor Your CV: Customize your CV to reflect relevant experience and skills that align with the job requirements. Emphasize any previous roles in technical support, engineering, or customer service, and include specific examples of problem-solving and troubleshooting.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer support and technical expertise. Mention your familiarity with ADAS systems and robotic technologies, and explain how your background makes you a great fit for the team.
Highlight Continuous Learning: In your application, emphasize your commitment to staying updated on industry trends and advancements. Mention any relevant courses, certifications, or workshops you've attended that demonstrate your dedication to professional growth in the automotive and robotics fields.
How to prepare for a job interview at Unknown Resourcing
✨Show Your Technical Skills
Be prepared to discuss your technical knowledge of robotic systems, sensors, and control systems. Highlight any relevant experience you have in troubleshooting and resolving technical issues, as this is crucial for the role.
✨Demonstrate Problem-Solving Abilities
Prepare examples of past experiences where you successfully diagnosed and resolved complex problems. Use the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your analytical skills.
✨Emphasize Customer Support Experience
Since the role involves significant customer interaction, share your experiences in providing exceptional customer support. Discuss how you’ve built relationships with clients and addressed their needs effectively.
✨Prepare for Technical Presentations
As the position may require conducting training sessions and technical workshops, practice explaining complex concepts clearly and concisely. Be ready to demonstrate your communication skills and ability to engage an audience.
