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- Tasks: Support desktops, laptops, and mobile devices while troubleshooting tech issues.
- Company: Join Qualys, a leader in IT security and innovation.
- Benefits: Enjoy remote work options and a collaborative team environment.
- Why this job: Be part of exciting missions and enhance your tech skills in a dynamic setting.
- Qualifications: Bachelor’s degree in IT or related field; 2-5 years of support experience required.
- Other info: Preferred certifications include Microsoft Certified and ITIL Foundation.
The predicted salary is between 36000 - 60000 £ per year.
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- Desktop & Laptop Support:
Provide on-site and remote support for desktop computers, laptops, printers, mobile devices, and other hardware. Troubleshoot and resolve issues related to operating systems, applications, and peripheral devices. - Software Installation & Configuration:
Install, configure, and update software applications as per organizational needs. Perform OS upgrades, patches, and security updates. - Incident & Request Management:
Monitor and respond to support tickets and service requests in a timely manner. Prioritize and resolve issues based on severity, impact, and SLA requirements. - User Support:
Assist end-users with technical queries related to their workstations, mobile devices, applications, and network connectivity. Provide training and guidance on IT best practices. - Hardware Maintenance & Upgrades:
Perform routine maintenance on hardware, including desktops, laptops, and printers. Assist in hardware upgrades, replacements, and installations. - System Imaging & Deployment:
Prepare and deploy system images for new hardware setups, ensuring configurations are aligned with organizational standards. - Security & Compliance:
Assist in maintaining IT security protocols by ensuring that devices are updated with the latest security patches and anti-virus definitions. Enforce company security policies to ensure compliance. - Collaboration & Escalation:
Work closely with other IT teams (networking, infrastructure, security, etc.) to resolve complex technical issues. Escalate unresolved or critical issues to senior support engineers or specialists as needed. - Documentation & Reporting:
Maintain clear and concise documentation related to issues, resolutions, and processes. Assist in creating user manuals, FAQs, and other support materials. - Asset Management:
Assist with tracking hardware and software inventory. Ensure all equipment is tagged and recorded accurately. - Remote Support:
Provide remote support for users working off-site, including troubleshooting, and resolving issues via remote desktop tools, phone, or email.
Key Skills and Qualifications:
- Educational Background:
Bachelor’s degree in information technology, Computer Science, or related field (or equivalent work experience). - Experience:
2-5 years of experience in an IT support or desktop support role, with hands-on experience in troubleshooting hardware, software, and network-related issues. - Technical Skills: Proficiency in Windows OS (Windows 10, 11), macOS, and basic Linux knowledge.Strong experience with Microsoft Office Suite (Word, Excel, Outlook, etc.).Familiarity with Active Directory (AD), user account management, and group policies.Experience with ticketing systems (e.g., ServiceNow, Zendesk, Jira).hardware knowledge (laptops, desktops, printers, etc.).Experience with remote support tools (e.g., TeamViewer, Remote Desktop, etc.).
- Soft Skills: Excellent communication skills, both verbal and written.Strong customer service orientation with a focus on problem-solving.Ability to handle multiple tasks and priorities in a fast-paced environment.Attention to detail and a methodical approach to troubleshooting.Strong interpersonal skills and ability to work collaboratively within a team.
- Certifications (Preferred but not required): Microsoft Certified: Windows OS or related certifications.ITIL Foundation certification is a plus.
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IT Services Engineer employer: Qualys
Contact Detail:
Qualys Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Services Engineer
✨Tip Number 1
Familiarise yourself with the specific tools and technologies mentioned in the job description, such as Windows OS, Active Directory, and ticketing systems like ServiceNow or Jira. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your readiness for the role.
✨Tip Number 2
Prepare to showcase your problem-solving skills by thinking of examples where you've successfully resolved technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it easier for interviewers to understand your thought process.
✨Tip Number 3
Network with current or former employees of Qualys on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Demonstrate your commitment to continuous learning by mentioning any relevant certifications or courses you are pursuing, such as Microsoft Certified: Windows OS or ITIL Foundation. This shows that you are proactive and dedicated to staying updated in the IT field.
We think you need these skills to ace IT Services Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with desktop and laptop troubleshooting. Emphasise your familiarity with Windows OS, macOS, and any ticketing systems you've used.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role at Qualys. Mention specific skills that align with the job description, such as your experience with remote support tools and your ability to handle multiple tasks in a fast-paced environment.
Showcase Technical Skills: Clearly list your technical skills in your application. Include your proficiency in Microsoft Office Suite, Active Directory, and any relevant certifications. This will help demonstrate your qualifications for the IT Services Engineer position.
Highlight Soft Skills: Don't forget to mention your soft skills, such as communication and customer service orientation. Provide examples of how you've successfully resolved technical issues or trained users in the past, as these are crucial for the role.
How to prepare for a job interview at Qualys
✨Showcase Your Technical Skills
Be prepared to discuss your hands-on experience with troubleshooting hardware and software issues. Highlight specific examples where you've successfully resolved technical problems, especially in desktop and laptop support.
✨Demonstrate Your Customer Service Orientation
Since the role involves user support, share instances where you've provided excellent customer service. Emphasise your ability to communicate complex technical information clearly and your approach to problem-solving.
✨Familiarise Yourself with Relevant Tools
Make sure you know the ticketing systems and remote support tools mentioned in the job description. Being able to discuss your experience with tools like ServiceNow or TeamViewer will show that you're ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific IT incidents or requests. Think through potential scenarios related to incident management and user support, and be ready to explain your thought process and actions.
