At a Glance
- Tasks: Manage customer orders and enquiries, ensuring outstanding service and communication.
- Company: Join a global household name and market leader in customer service.
- Benefits: Enjoy hybrid working with flexible hours and a competitive salary of £28,000 - £30,000.
- Why this job: Be part of a dynamic team that values innovation and customer satisfaction.
- Qualifications: Fluency in Italian and English is essential; experience in customer service preferred.
- Other info: Opportunity for personal growth and process improvement in a supportive environment.
The predicted salary is between 24000 - 30000 £ per year.
Job Description
Are you fluent Italian and another European language as well as English?\\n\\nLooking for a customer service role around the Watford area, hybrid with 5-6 days a month in the office?\\n\\nThen this is the ideal opportunity working for a Global household name and market leader.\\n\\nJob Summary:\\n\\nTo be responsible for the whole order management process, from placing the orders until the goods have arrived at the customer side. This requires liaising and working closely with other departments of the organisation. Opening tickets for calls and e-mails for technical emergencies and enquiries.
Creating quotations and pre-payment forms and handling customer cases pro-actively. Focusing on the customer and providing an outstanding customer service through a good verbal and written communication and relationship building. Following internal processes while thinking independently and outside the box.\\n\\nWorking hours: 40 per week, Monday to Friday, 8 per day, with 1-hour unpaid lunch break\\n\\nOne week early shift 07:00 to 16:00 UK time; (from the office, 2 or 3 days per week T/W/T)\\n\\nOne week late shift 09:00 to 18:00 UK time (from home)\\n\\nSalary £28,000 – £30000\\n\\nKey Responsibilities:\\n\\nTo manage customer enquiries (via phone or e-mails) in a timely manner to provide our customers with an efficient, reliable service\\n\\nTo manage customer orders (with an increasing emphasis on electronic orders) from order entry to billing, as well as sending and following up on quotations and pre-payment documents\\n\\nOpening, updating and managing tickets/cases in our system for each customer enquiry in line with customer expectations and within their contract terms and liaising with other departments\\n\\nTo respond effectively to queries relating to customer orders and deliveries, resolving customer complaints and queries as well as raising credits and debits to ensure any outstanding customer deductions are resolved and all information communicated in a timely manner\\n\\nTo manage deliveries in line with customer expectations, liaising with 3rd party warehouses and other supply chain contacts\\n\\nTo dispatch customer and partner requests for support through the correct channels to make it possible for the technical support team to act on the customer request\\n\\nTo monitor/navigate multiple systems and ticket queues constantly throughout the workday\\n\\nTo be in regular contact with our Sales Account Managers and other internal departments to ensure relevant information relating to customer orders, enquiries & deliveries is communicated in a timely manner (especially changes to expected customer demand – abnormal orders, postponed or cancelled deliveries, etc)\\n\\nTo understand the operational requirements of key customers (key contacts, delivery specifications, booking requirements, etc)\\n\\nTo implement process improvements which will improve operational effectiveness and enhance profitability\\n\\nTo ensure that customer account records are kept up to date for audit purposes\\n\\nTo identify and resolve with the data management team any master data errors affecting the OTC process\\n\\nTo provide support for other members of the team (and back up as required for other CS teams\\n\\nSkills and Experience Required\\n\\nProven customer service or logistics experience and an ability to liaise with different contacts in the organisation\\n\\nExcellent communication skills with both oral & written fluency, in English, Italian and Spanish is a requirement\\n\\nPC skills – competent on Outlook, Salesforce, Excel, Word\\n\\nSAP experience would be an advantage\\n\\nAbility to:\\n\\nWork on own initiative and as part of a team (team spirit)\\n\\nThink outside the box to understand connections to other departments and processes (to see the bigger picture)\\n\\nWork under pressure and to tight deadlines when required\\n\\nPrioritise workload and manage time effectively\\n\\nMultitask and coordinate activities across relevant departments\\n\\nMonitor/navigate multiple systems and tickets/cases at the same time throughout the day and knowing how to prioritize\\n\\nPersonal Characteristics:\\n\\nForward thinking and open to learning new processes/and implement process improvements\\n\\nAble to adapt to change\\n\\nPositive, Pro-active and flexible attitude\\n\\nProblem solver / solution oriented\\n\\n£28-£30K based upon skills and experience \\n\\nIf this sounds like your next opportunity please send your CV and apply now
Italian speaking Customer Service Administrator employer: TXP
Contact Detail:
TXP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Italian speaking Customer Service Administrator
✨Tip Number 1
Brush up on your Italian and English communication skills, as you'll need to demonstrate fluency in both languages during the interview. Practise common customer service scenarios in these languages to show your ability to handle enquiries effectively.
✨Tip Number 2
Familiarise yourself with order management processes and systems like Salesforce or SAP. Being able to discuss your experience with these tools will give you an edge, as they are crucial for the role.
✨Tip Number 3
Prepare examples of how you've successfully resolved customer complaints or improved processes in previous roles. This will showcase your problem-solving skills and proactive attitude, which are key traits for this position.
✨Tip Number 4
Research the company and its products thoroughly. Understanding their market position and customer base will help you tailor your responses during the interview and demonstrate your genuine interest in the role.
We think you need these skills to ace Italian speaking Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, particularly in logistics or order management. Emphasise your language skills, especially your fluency in Italian and any other European languages, as well as your proficiency in English.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to manage orders efficiently. Mention specific examples of how you've resolved customer queries or improved processes in previous roles.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as communication, problem-solving, and the ability to work under pressure. Provide examples of how you've demonstrated these skills in past experiences.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at TXP
✨Showcase Your Language Skills
Since fluency in Italian and another European language is crucial for this role, be prepared to demonstrate your language skills during the interview. You might be asked to answer questions or even role-play customer interactions in both Italian and English.
✨Understand the Order Management Process
Familiarise yourself with the order management process as outlined in the job description. Be ready to discuss how you would handle customer enquiries, manage orders, and liaise with other departments effectively.
✨Highlight Your Customer Service Experience
Prepare examples from your previous roles that showcase your customer service skills. Focus on situations where you resolved complaints, managed expectations, or improved processes, as these are key responsibilities in this position.
✨Demonstrate Problem-Solving Skills
The role requires a proactive approach to problem-solving. Think of specific instances where you identified issues and implemented solutions. Be ready to discuss how you can apply this mindset to improve operational effectiveness in the new role.