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- Tasks: Support clients with Yardi's software solutions, resolving issues via email and phone.
- Company: Yardi is a leading property tech company with over 9,000 employees globally.
- Benefits: Enjoy flexible work arrangements, comprehensive training, and 100% paid medical premiums.
- Why this job: Join a collaborative team making a real impact in the real estate industry.
- Qualifications: Bachelor's degree and strong analytical skills; customer service experience preferred.
- Other info: Be part of an award-winning culture focused on community support and growth.
The predicted salary is between 30000 - 42000 £ per year.
Yardi Milton Keynes, England, United Kingdom
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Yardi Milton Keynes, England, United Kingdom
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About The Role
Yardi is seeking individuals who combine a strong technical aptitude with a customer-service mindset to join our Global Solutions Team as Associate Technical Account Managers (ATAMs). Your role as an ATAM will involve providing technical support for a wide range of Yardi\’s software solutions, which are designed to meet the unique needs of different real estate markets across the globe. You will play a key role in resolving software issues over email and phone and collaborating closely with clients. Your ability to combine technical expertise with a customer-centric approach will be instrumental in fostering strong client relationships and driving their success with Yardi\’s solutions.
About The Role
Yardi is seeking individuals who combine a strong technical aptitude with a customer-service mindset to join our Global Solutions Team as Associate Technical Account Managers (ATAMs). Your role as an ATAM will involve providing technical support for a wide range of Yardi\’s software solutions, which are designed to meet the unique needs of different real estate markets across the globe. You will play a key role in resolving software issues over email and phone and collaborating closely with clients. Your ability to combine technical expertise with a customer-centric approach will be instrumental in fostering strong client relationships and driving their success with Yardi\’s solutions.
What You’ll Do
- Utilize your problem-solving skills to effectively troubleshoot application issues, proactively addressing challenges and finding effective solutions.
- Provide exceptional customer support during product implementations and software upgrades, ensuring a smooth and seamless experience.
- Follow up on any issues that require additional research or information from clients, ensuring thorough and timely resolution.
- Prepare detailed write-ups for escalated issues, documenting cases and creating comprehensive documentation for issue resolution.
- Foster strong relationships with customers, conducting coordinated weekly calls to facilitate setups and maintain ongoing connections.
- Collaborate closely with Global Solutions team members across the US, actively contributing to the collective success of the team.
Who You Are
- Bachelor\’s degree in Business, Accounting, Finance, or a related field.
- A passion for numbers and strong analytical skills.
- High proficiency in troubleshooting and providing remote support over email and phone, effectively assisting customers.
- Outstanding customer service skills with a genuine desire to exceed expectations and ensure client satisfaction.
- Excellent attention to detail and a diligent approach to following processes, ensuring accuracy and efficiency in your work.
- Flexibility and the ability to adapt to changing priorities, efficiently managing tasks and projects.
Ideal To Have
- Knowledge of accounting principles, which will enhance your understanding and ability to address client inquiries related to financial processes.
- SQL Server and web Server knowledge.
- Previous experience in technical support and application troubleshooting, providing you with a strong foundation for this role.
Real Estate Runs On Yardi. About Us
Yardi pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation. We’ve created a team of over 9,000 employees in over 40 locations around the globe dedicated to making great real estate software products. We offer a dynamic work environment, comprehensive training programs, and abundant opportunities for career growth.
Discover The Yardi Difference
Yardi is more than just a software company – we are dedicated to creating a positive impact in our communities. Annually, Yardi extends philanthropic support to organizations chosen by our employees. Our team has contributed to over 350 nonprofits globally, demonstrating our commitment to various causes and communities.
Our award-winning culture, consistently recognized by Glassdoor\’s prestigious \”Best Place to Work\”, fosters support, collaboration, and growth. We prioritize your well-being with comprehensive benefits, including 100% paid employee medical premiums, company profit-sharing plan, and flexible work arrangements.
Join our exceptional team of ATAMs and embark on a rewarding journey where you can make a significant impact on the real estate industry. Apply now!
#YardiCareers #TeamYardi #hiring
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Job function
Sales and Business Development
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Industries
Software Development
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Associate Technical Account Manager employer: Yardi
Contact Detail:
Yardi Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Technical Account Manager
✨Tip Number 1
Familiarise yourself with Yardi's software solutions and the real estate market. Understanding the specific challenges clients face will help you demonstrate your technical aptitude and customer service mindset during interviews.
✨Tip Number 2
Practice your troubleshooting skills by simulating common software issues. Being able to articulate your problem-solving process clearly can set you apart in discussions with the hiring team.
✨Tip Number 3
Network with current or former Yardi employees on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Prepare to discuss your experience with customer service and technical support in detail. Highlight specific examples where you've successfully resolved issues, as this will resonate well with the role's requirements.
We think you need these skills to ace Associate Technical Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant technical skills and customer service experience. Emphasise any previous roles where you provided technical support or resolved software issues, as this aligns closely with the responsibilities of an Associate Technical Account Manager.
Craft a Compelling Cover Letter: In your cover letter, express your passion for technology and customer service. Mention specific examples of how you've successfully solved technical problems in the past and how you can apply those skills to help Yardi's clients.
Showcase Problem-Solving Skills: During the application process, highlight your analytical abilities and problem-solving skills. Provide examples of situations where you effectively troubleshot issues, particularly in a technical context, to demonstrate your fit for the role.
Research Yardi: Familiarise yourself with Yardi's software solutions and the real estate market. Understanding their products will not only help you tailor your application but also prepare you for potential interview questions about how you can contribute to their success.
How to prepare for a job interview at Yardi
✨Showcase Your Technical Skills
As an Associate Technical Account Manager, you'll need to demonstrate your technical aptitude. Be prepared to discuss your experience with troubleshooting software issues and any relevant technical knowledge, such as SQL Server or web server expertise.
✨Emphasise Customer Service Experience
Yardi values a customer-centric approach. Share examples from your past roles where you provided exceptional customer support, resolved client issues, or went above and beyond to ensure client satisfaction.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific technical challenges. Practice articulating your thought process in troubleshooting scenarios, showcasing your analytical skills and ability to think on your feet.
✨Research Yardi and Its Solutions
Familiarise yourself with Yardi's software solutions and the real estate market they serve. Understanding their products will not only help you answer questions more effectively but also show your genuine interest in the company and its mission.
