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- Tasks: Support Masters programmes with admin tasks and event coordination at The Shard.
- Company: Join the University of Warwick, a top-ranked research university in the UK.
- Benefits: Enjoy flexible working, 26 days holiday, and excellent learning opportunities.
- Why this job: Be part of a vibrant team in a dynamic environment, making a real impact on students' lives.
- Qualifications: Customer service experience and strong admin skills are essential; IT literacy is a must.
- Other info: Evening and weekend shifts required; occasional travel to the Midlands.
The predicted salary is between 32000 - 48000 ÂŁ per year.
18 hours ago Be among the first 25 applicants
University of Warwick provided pay range
This range is provided by University of Warwick. Your actual pay will be based on your skills and experience â talk with your recruiter to learn more.
Base pay range
About The Role
For informal enquiries, please contact Asha Ginda (Deputy Programme Manager)
The post will be based at The Shard, which is at the heart of the London Bridge Quarter neighbourhood, one of Londonâs most vibrant districts. However, the successful candidate will be required to travel occasionally to the University in the Midlands. The successful candidate will also be required to work evenings based on shifts, including weekends, to meet customer needs.
In this busy and varied role, you will be responsible for providing high quality administrative support for courses and processes within our Masters portfolio. This will involve acting as the first point of contact for a range of enquirers and maintaining accurate records throughout the student life cycle (i.e. from pre- arrival to graduation). You may also assist with supporting of internal and student events, such as recruitment and graduation events. As part of a large team of skilled administrators, this is your opportunity to really get involved with the daily running of our Masters portfolio.
About You
We are seeking to appoint an enthusiastic, self-motivated, and customer-focused individual to assist in the effective administration and delivery of our London based Masters programmes.
The Ideal candidate will have experience of delivering excellent customer service through effective team working and be able to demonstrate the ability to work effectively in a matrix organisational context. Evidence of highly well-developed administration skills preferably in an HE environment and a high level of IT literacy will be required, as will the ability to work with a high degree of accuracy and with particular attention to detail. You will be at ease working in a changing environment, being able to demonstrate flexibility to be involved in a number of operational support activities at a time of changing landscape in HE provision.
For further information regarding the skills required for this role please see the person specification section of the attached job description. Please match your skills and experience against the person specification.
About The Department
Warwick Business School (âWBSâ) is the UKâs top provider of finance and business research and education with a mission to establish itself as the leading university-based business school in Europe. In October 2014, WBS opened a London base at The Shard â one of Londonâs most iconic buildings.
WBS offer a broad range of undergraduate, graduate and executive courses. The Programme Team based at the Shard is responsible for the effective administration and delivery of our London based Masters programmes. The team works with a wide range of internal and external stakeholders, providing support, guidance and advice to both, students and academic staff.
About The University
Born in the 60s with a mindset of boldness, imagination and collaboration, the University of Warwick is a world-leading research-intensive university with the highest academic and research standards. Weâre one of the worldâs top universities, ranked 67th in the world and 10th in the UK*, with 92% of our research assessed to be âworld leading or internationally excellentâ**.
You\’ll be joining a diverse, innovative and globally connected community committed to igniting real world progress. Here at Warwick, we offer you opportunities to follow your ambitions as long as you bring the energy and determination to succeed.
- QS World University Rankings 2024
- Research Excellence Framework 2021
To find out more about us visit our website.
How to Apply
CLOSING DATE: Sunday 20th July 2025 at 23:55 (BST)
To apply, please click âApplyâ below and submit an application form by the closing date.
Please plan for any potential delays as you will not be able to submit an application form past this deadline (even if you opened the form at, say, 23:30).
You will have to attach a CV and a cover letter.
- Your CV should include your employment history (including your most recent employment), your education history, and any other relevant experience.
- Your cover letter should explain your motivations for applying to the role. It should also explain, using examples, how you meet each of the essential and desirable criteria detailed in the Job Description PDF document below. Please note that all essential criteria must be met by candidates who are invited to interview.
Please see here for guidance on writing a cover letter. We highly recommend using individual criteria as headers and explaining below, using examples, how you meet the criterion, though you are free to format the letter as you wish.
To streamline our hiring processes, we can only accept applications submitted via our official careers webpage, warwick-careers.tal.net.
- Interview Date: 8th August 2025
- Desired Start Date: To be confirmed
What we Offer
We will provide you with a great range of benefits, which include an attractive pension scheme, 26 days holiday plus Christmas closure, excellent learning and development opportunities, and savings on a wide range of products and services. We offer a generous maternity/paternity/adoption/parental leave policy, and onsite childcare facilities.
We recognise the importance of a healthy work/life balance and offer you access to flexible working, for more information click here.
We are proud to say that we are a Living Wage employer.
If you are considering relocating to the UK, read our Relocation Guide to find out more about what Warwick has to offer and what might be involved in the process.
Our Commitment to Inclusion
Warwick is committedto building an organisation ofmutual respectanddignity, promoting awelcoming, diverse, and inclusive workingand learning environment. We recognise that everyone is different in a variety of visible and non-visible ways, and that those differences are to berecognised, respected, and valued. Where possible, we go beyond legislation to provide a place where everyone can thrive, supporting all staff to achieve their full potential. We aspire to remove economic, social, and cultural barriers that may otherwise prevent people from succeeding.
We therefore welcome and encourage applications from all communities regardless of culture, background, age, disability, sex/gender, gender identity or expression, ethnicity, religion/belief, or sexual or romantic orientation. To find out more about our social inclusion work at Warwick visit our webpageshere.
The University currently holds aRace Equality Charter Bronze Award,Athena Swan Sliver Awardand aDisability Smart Bronze Award.Further information on all of the University\’s Awards and Accreditations can be found here. The University of Warwick is also one of the six founder institutions of theEUTOPIA European University Alliance.
Disclosure & Barring Service (DBS)
The University of Warwick is committed to safeguarding and promoting the welfare of all those we work with.
In line with the DBS Code of Practice, the successful candidates for any roles involving regulated activity, will be subject to a DBS check at the appropriate level. The University will take all necessary measures to ensure that any individual subject to a barring order does not undertake any work with the barred group specified (i.e. children and/or adults).
We expect all employees, volunteers, and partners to share our commitment to safeguarding.
Rehabilitation of Ex-Offenders
The University undertakes not to discriminate against anyone who makes a disclosure relating to a conviction. The information disclosed at application stage is only visible to the central DBS team (i.e. not recruiting managers) to ensure there is no bias during the shortlisting process.
Job Description
JD Programme Coordinator (Masters) (100498).pdf â 212KB Opens in a new window
Right to Work in the UK
We wish to advise applicants that this role is not eligible for sponsorship for a Skilled Worker visa. If you do not yet have the right to work in the UK you will need to check the UK Government Website to see if you are eligible to obtain the right to work in the UK through one of the other UK immigration routes before you make your application.
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Programme Coordinator (Masters) (100498-0625) employer: University of Warwick
Contact Detail:
University of Warwick Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Programme Coordinator (Masters) (100498-0625)
â¨Tip Number 1
Familiarise yourself with the University of Warwick's values and mission. Understanding their commitment to diversity and inclusion will help you align your responses during interviews, showcasing how you can contribute to their culture.
â¨Tip Number 2
Network with current or former employees of the University of Warwick, especially those in administrative roles. They can provide valuable insights into the work environment and expectations, which can be beneficial for your interview preparation.
â¨Tip Number 3
Prepare specific examples from your past experiences that demonstrate your customer service skills and ability to work in a team. The role requires effective collaboration, so having concrete instances ready will make you stand out.
â¨Tip Number 4
Stay updated on current trends in higher education administration. Being knowledgeable about the challenges and innovations in this field can help you engage in meaningful discussions during interviews, showing your passion for the role.
We think you need these skills to ace Programme Coordinator (Masters) (100498-0625)
Some tips for your application đŤĄ
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Programme Coordinator position. Make notes on how your skills align with the role.
Tailor Your CV: Craft your CV to highlight relevant experience in administration and customer service. Ensure it reflects your ability to work in a team and manage multiple tasks effectively, as mentioned in the job description.
Write a Compelling Cover Letter: Your cover letter should express your enthusiasm for the role and the University of Warwick. Use specific examples to demonstrate how you meet both the essential and desirable criteria outlined in the job description.
Follow Application Instructions: Make sure to submit your application via the official careers webpage and attach all required documents, including your CV and cover letter. Double-check for any errors before hitting submit to ensure a polished application.
How to prepare for a job interview at University of Warwick
â¨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Programme Coordinator for the Masters programmes. Familiarise yourself with the administrative tasks, customer service expectations, and the importance of maintaining accurate records throughout the student life cycle.
â¨Demonstrate Your Customer Service Skills
Prepare examples that showcase your experience in delivering excellent customer service. Highlight situations where you effectively resolved issues or provided support, as this role requires a strong focus on assisting students and academic staff.
â¨Showcase Your IT Literacy
Since the role demands a high level of IT literacy, be ready to discuss your proficiency with various software and tools. Mention any specific systems you've used in previous roles, especially those relevant to higher education administration.
â¨Emphasise Flexibility and Adaptability
The job involves working in a changing environment, so be prepared to discuss how you've successfully adapted to new challenges in the past. Share examples of how you've managed multiple tasks or shifted priorities effectively.
