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- Tasks: Engage customers, support sales, and run tea Masterclasses at our iconic London store.
- Company: Join Twinings, a leading brand in wellbeing drinks with a rich history and vibrant culture.
- Benefits: Enjoy 25 days holiday, employee discounts, a pension scheme, and access to LinkedIn Learning.
- Why this job: Be part of a transformative journey while sharing your passion for tea and enhancing customer experiences.
- Qualifications: A love for tea, customer service experience, and a willingness to learn are essential.
- Other info: This role is entry-level and offers opportunities for future assessments.
The predicted salary is between 24000 - 36000 £ per year.
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Great People Work Here.
In Twinings UK&I we are on a stimulating journey of transformation as we seek to achieve our exciting goal of becoming a leading brand in wellbeing drinks. We have created an organisation designed to be in flow, where everyone has a pivotal role to play, and an experience that enables you to get the most out of life at Twinings and thrive.
Department: The Strand
Location: London
Description
Great People Work Here.
In Twinings UK&I we are on a stimulating journey of transformation as we seek to achieve our exciting goal of becoming a leading brand in wellbeing drinks. We have created an organisation designed to be in flow, where everyone has a pivotal role to play, and an experience that enables you to get the most out of life at Twinings and thrive.
Please note for this role we are recruiting for future talent for this role, and your application will be considered for any future assessment days we have planned. The Strand store is open 7 days per week and this role is fully based onsite in London.
Please ensure that you watch the video below before making your application.
Key Responsibilities
- Focus will be on supporting the sales on the shop floor as well as enhancing the customers shopping experience through friendly and welcoming interactions and a baseline knowledge of the products and services that we offer.
- Support the team from an operational standpoint, working on the tills, taking bookings for the Masterclass Programme as well as handling incoming deliveries and restocking the shop floor product storage.
- Maintenance of the store as the historic Twinings flagship premises is of great importance and you\’ll be required to know the procedures for looking after various elements of the shopfloor and the back of the house such as resalting the dishwashers, and proper care for the mosaic floor.
- Coverage of the shopfloor tea bar and the responsibility of brewing, serving, and explaining the wide array of blends and single origin and estate teas we offer here at the Strand to customers.
- Running the Masterclasses in the bespoke Tasting Room. These two-hour sessions will require strong knowledge of both tea as a subject, its history and Twinings own history as well as skills in oration and public performance. The Masterclasses are the of great importance to the Strand as we are the first face of Twinings to many of our customers and the Masterclass is a special event that allows us to showcase our history and induct people into the love of tea.
- Facilitating, helping organise and catering to bespoke experiences, including the provision of needed materials, designing of the event’s menus or orders of serve, and liaising with elements of the broader Twinings team in preparation of the event.
Skills, Knowledge and Expertise
- Has a passion for tea and wellbeing drinks
- Can build and maintain relationships with team members, collaborate and seeks input from others
- Listens to, understands and recognizes specific needs of individual customers.
- Confident in giving advice and making decisions in unexpected situations.
- Flexible to do different tasks.
- Curious to learn more every day.
- Experience of working in a customer facing role
Benefits
- Quarterly bonus based on personal contribution and financial performance
- 25 days holiday plus 8 bank holidays and the option to buy and sell holidays
- Perkbox – employee discount scheme with discounts online, in high street stores, cinema, holidays, restaurants and many more
- Pension scheme with your contributions matched for up to 10% of your salary
- Cycle to work scheme
- SimplyHealth Cash plan
- Onsite Staff shop and online staff discounts
- Access to LinkedIn Learning
- Access to ABF Networking. connect, collaborate, and grow across the ABF Group.
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Sales and Business Development
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Industries
Food and Beverage Services
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Brand Ambassador - Talentpool employer: Twinings
Contact Detail:
Twinings Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Brand Ambassador - Talentpool
✨Tip Number 1
Familiarise yourself with Twinings' history and product range. Understanding the brand's journey and its offerings will help you engage customers effectively and showcase your passion for tea during interactions.
✨Tip Number 2
Practice your public speaking skills, especially if you're interested in running Masterclasses. Being confident and articulate will not only impress the hiring team but also enhance your ability to connect with customers.
✨Tip Number 3
Network with current or former employees of Twinings. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the role.
✨Tip Number 4
Demonstrate your flexibility and willingness to learn. Highlight any experiences where you've adapted to new tasks or environments, as this aligns with the dynamic nature of the Brand Ambassador role at Twinings.
We think you need these skills to ace Brand Ambassador - Talentpool
Some tips for your application 🫡
Watch the Introductory Video: Before applying, make sure to watch the video provided in the job listing. It will give you valuable insights into Twinings' culture and expectations for the Brand Ambassador role.
Tailor Your CV: Highlight your customer service experience and any relevant knowledge about tea or wellbeing drinks. Make sure to showcase your ability to engage with customers and your passion for the product.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the brand. Mention specific experiences that demonstrate your skills in customer interaction and teamwork, as well as your flexibility and willingness to learn.
Prepare for Potential Assessments: Since this application is for a talent pool, be ready for future assessment days. Brush up on your knowledge of Twinings' history and products, and think about how you would conduct a Masterclass session.
How to prepare for a job interview at Twinings
✨Show Your Passion for Tea
Make sure to express your enthusiasm for tea and wellbeing drinks during the interview. Twinings is looking for someone who shares their passion, so be prepared to discuss your favourite teas and what you love about them.
✨Demonstrate Customer Service Skills
Since this role involves enhancing the customer shopping experience, highlight any previous customer-facing roles you've had. Share specific examples of how you've successfully interacted with customers and resolved issues.
✨Know Your Stuff
Familiarise yourself with Twinings' history and product range. Being knowledgeable about their teas and the brand will show that you're genuinely interested and ready to represent them effectively.
✨Be Ready for Role-Playing
Prepare for potential role-playing scenarios where you might need to demonstrate how you'd handle customer interactions or run a Masterclass. Practising these situations can help you feel more confident during the interview.
