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For Companies At a Glance
- Tasks: Join our award-winning team to analyse user research and experimentation insights.
- Company: Be part of the UK's largest employee-owned business, John Lewis Partnership.
- Benefits: Enjoy hybrid working, flexible hours, and a supportive work environment.
- Why this job: Make an impact by enhancing digital experiences and driving business decisions.
- Qualifications: Experience in data analysis, A/B testing, and user research is essential.
- Other info: Early applications are encouraged due to high interest; flexible working discussions welcome.
The predicted salary is between 43200 - 72000 £ per year.
Apply on JLP Jobs – the official careers website for John Lewis Partnership, John Lewis & Partners, and Waitrose & Partners.
About the role
We\’re looking for someone special to join our double award-winning User Research & Experimentation team at John Lewis. At John Lewis, we generate valuable insights through large-scale experiments and user research. We aim to leverage these insights to enhance business decisions.
In this role, you\’ll work with insights from our User Researchers and the outputs of experiments, integrating these with other sources like Behavioral Analytics and Desk research to inform decisions within our Digital and Ecommerce team.
You should have hands-on experience with both experimentation and user research outputs, confident in analyzing data in spreadsheets and interpreting qualitative insights from user sessions. Strong communication skills are essential to convey findings effectively and support better decision-making.
Target salary: up to 60k
Working pattern/flexible working: The Partnership adopts a hybrid approach, allowing a mix of office and home working, typically 1-2 days in the office weekly.
Location: London Head Office, Pimlico
Job Title: User Research & Experimentation Strategist (internal title)
Essential skills/experience:
- Strong understanding of data analysis, including statistics, with proficiency in spreadsheets.
- Experience with large-scale A/B testing and its application in decision-making.
- Knowledge of user research methods to improve digital products and services.
- Ability to collaborate with stakeholders, gather requirements, and present findings persuasively.
- Excellent communication skills for technical and non-technical audiences.
Desirable skills/experience:
- Experience working in agile environments on digital projects.
- Proficiency with data visualization tools.
- Experience with large datasets related to digital customer behavior and e-commerce.
- Understanding of Conversion Rate Optimization (CRO) principles.
- Experience with web analytics tools like Adobe, GA, ContentSquare.
The partnership
We’re the UK’s largest employee-owned business, home to John Lewis and Waitrose. We’re committed to building a happier world through innovation, diversity, and shared ownership. We foster an environment where everyone can thrive and contribute to our success.
We emphasize kindness, respect, and embracing differences, ensuring our Partners feel valued and empowered.
Important points to note
Some roles require pre-employment vetting, including DBS checks and financial probity assessments, which will be communicated during recruitment. We encourage early application as vacancies may close early due to high interest. We support flexible working arrangements and invite discussions about work-life balance during interviews.
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Experimentation and User Research Specialist employer: John Lewis & Partners
Contact Detail:
John Lewis & Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Experimentation and User Research Specialist
✨Tip Number 1
Familiarise yourself with the latest trends in user research and experimentation. This will not only help you understand the role better but also allow you to engage in meaningful conversations during interviews, showcasing your passion and knowledge.
✨Tip Number 2
Network with professionals in the field of user research and experimentation. Attend relevant webinars or local meetups to connect with others who work at John Lewis or similar companies. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of your experience with A/B testing and data analysis. Be ready to explain how your findings have influenced decision-making in previous roles, as this will demonstrate your practical understanding of the job requirements.
✨Tip Number 4
Showcase your communication skills by practising how to present complex data in a simple and engaging way. Consider creating a mock presentation based on hypothetical user research findings to illustrate your ability to convey insights effectively.
We think you need these skills to ace Experimentation and User Research Specialist
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Experimentation and User Research Specialist position. Familiarise yourself with the skills mentioned in the job description, such as data analysis, A/B testing, and user research methods.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job description. Emphasise your hands-on experience with experimentation and user research, as well as your proficiency in data analysis and communication skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for user research and experimentation. Use specific examples from your past experiences to demonstrate how you can contribute to the John Lewis Partnership's goals and values.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. Ensure that your application is clear, concise, and professional, as this reflects your attention to detail and communication skills.
How to prepare for a job interview at John Lewis & Partners
✨Showcase Your Data Analysis Skills
Since the role requires a strong understanding of data analysis, be prepared to discuss your experience with spreadsheets and statistics. Bring examples of how you've used data to inform decisions in past projects.
✨Demonstrate Your User Research Experience
Highlight your hands-on experience with user research methods. Be ready to explain how you've integrated user insights into digital products and services, and how this has impacted decision-making.
✨Communicate Effectively
Strong communication skills are essential for this role. Practice explaining complex findings in simple terms, as you'll need to present to both technical and non-technical audiences. Consider preparing a brief presentation of your past work.
✨Prepare for Collaboration Questions
The ability to collaborate with stakeholders is key. Think of examples where you've successfully gathered requirements or worked with others to achieve a common goal. Be ready to discuss how you handle differing opinions and drive consensus.
