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For Companies At a Glance
- Tasks: Support users with IT issues and ensure smooth digital operations.
- Company: Join Runnymede Borough Council, a progressive organisation focused on community and innovation.
- Benefits: Enjoy a hybrid work model, competitive salary, and a modern work environment.
- Why this job: Be part of a dynamic team making a real impact in the community.
- Qualifications: Experience in IT support and strong problem-solving skills are essential.
- Other info: Work from a vibrant Civic Centre in a growing area.
The predicted salary is between 29696 - 32957 £ per year.
Job Description
Join Our Digital Services Team
Service Desk Analyst
37 hours per week
Salary range: £29,696 £32,957 per annum (depending on experience)
Hybrid Role
About the Role
Runnymede Borough Council is looking for an experiencedService Desk Analystto join our forward-thinking Digital Services team. Based at our modern Civic Centre in the heart of Addlestones regeneration zone, this is an exciting opportunity to …
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Service Desk Analyst employer: Runnymede Borough Council
Contact Detail:
Runnymede Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Familiarise yourself with the latest IT service management tools and methodologies. Being well-versed in platforms like ITIL can give you an edge, as it shows your commitment to best practices in service delivery.
✨Tip Number 2
Network with current or former Service Desk Analysts, especially those who have worked in similar environments. They can provide insights into the role and the specific challenges faced at Runnymede Borough Council.
✨Tip Number 3
Prepare for potential technical assessments by brushing up on common troubleshooting scenarios. Being able to demonstrate your problem-solving skills in real-time can significantly boost your chances.
✨Tip Number 4
Showcase your customer service skills during any interviews or discussions. As a Service Desk Analyst, your ability to communicate effectively and empathise with users is crucial, so be ready to share relevant experiences.
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Service Desk Analyst position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Tailored CV: Create a CV that specifically addresses the skills and experiences relevant to the Service Desk Analyst role. Use keywords from the job description to ensure your CV stands out to recruiters.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the organisation. Provide specific examples of your previous experience in service desk support and how it has prepared you for this position.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Service Desk Analyst.
How to prepare for a job interview at Runnymede Borough Council
✨Understand the Role
Make sure you thoroughly read the job description for the Service Desk Analyst position. Familiarise yourself with the key responsibilities and required skills, so you can demonstrate how your experience aligns with what they are looking for.
✨Showcase Your Technical Skills
As a Service Desk Analyst, you'll need to have strong technical abilities. Be prepared to discuss specific tools and technologies you've used in previous roles. Highlight any relevant certifications or training that showcase your expertise.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific situations on the service desk. Think of examples from your past experiences where you successfully resolved issues or provided excellent customer service, and be ready to share these during the interview.
✨Ask Insightful Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, the tools they use, or their approach to problem-solving. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
