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- Tasks: Build strong relationships with customers and guide them on their Workday journey.
- Company: Workday is a leading enterprise software company focused on people-first culture and innovation.
- Benefits: Enjoy a collaborative environment, remote work options, and opportunities for personal growth.
- Why this job: Join a diverse team dedicated to customer success and make a real impact in the tech industry.
- Qualifications: 5+ years in customer-facing roles; experience with HCM, Payroll, or Financials preferred.
- Other info: Workday values inclusivity and encourages you to bring your authentic self to work.
The predicted salary is between 32000 - 46000 ÂŁ per year.
Direct message the job poster from Workday
Principal TA Business Partner Go-to-market EMEA
Your work days are brighter here.
At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it\’s what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.
About The Team
Join our team and experience Workday!
Workday Customer Success ensures our customers achieve maximum value from Workday. We provide outstanding experiences across the customer lifecycle by focusing on customer outcomes and improving adoption of our products. Our team is comprised of a diverse mix of backgrounds and experiences working towards the goal of helping our customers succeed.
We are a global organization with teams located across the United States, EMEA and APAC.
About The Role
Global Customer Success (GCS) engages every customer to ensure meaningful value throughout their Workday journey. With our focus on customer growth and innovation, we improve product adoption, increase customer outcomes, and secure renewals in partnership with our account teams. GCS develops customer advocates and champions by delivering exceptional business value. We meet each customer where they are, using our Workday Community, digital capabilities, and AI resources to improve self-serve journeys and deliver personalized success paths.
We continually build an environment for our Workmates that is inclusive, collaborative, engaged and fully empowered to innovate and drive incredible customer success.
Responsibilities:
- Establishing a trusted advisory relationship that works to ensure customer’s overall happiness with our products.
- Developing customized Success Paths that guide customers on their Workday journey.
- Delivering proactive and ongoing adoption and customer success value engagements at key moments of our customers\’ journey
- Acting as a liaison between product management and the customer with a focus on communicating the Workday roadmap and how the roadmap will influence customer activities.
- Prioritising and driving resolution on customer issues.
- Driving product adoption by aligning Workday\’s features and functionality with customers\’ overall business needs.
- Creating customer champions and advocates.
Expected results within 3-6 months:
- A working knowledge of Workday products and services.
- Self-sufficient management of a portfolio of customers.
- Detailed account plan development for customer portfolio, including product adoption strategies and the identification of any up-sell opportunities.
- Manage and establish client relationships including key executives and decision makers at each of your customers.
- Timely execution of customer success engagements
About You
Basic Qualifications
- 5+ years experience in a customer facing services role (customer success, consulting, or account management) that includes issue resolution and management at both the business owner and executive levels.
- 5+ years project experience with HCM, Payroll, or Financials.
Other Qualifications
- Functional domain expertise with Financials (in addition to HCM/Payroll) is preferred.
- Consistent track record to collaborate and build positive relationships with customers including the executive level.
- Demonstrated ability to engage across corporate functions (Sales, Services and Product Management).
- Account management / adoption planning experience preferred.
- Excellent verbal and written communication skills, including the ability to chair meetings with executive leadership, host webinars.
- Excellent organization, time management, and communication skills.
- Previous SaaS consulting experience is preferred.
- Bachelor degree or equivalent work experience; Business or Technical degree preferred.
- Ability to travel up to 30%
Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.
Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.
Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!
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Seniority level
-
Seniority level
Not Applicable
Employment type
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Employment type
Full-time
Job function
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Job function
Other
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Industries
Software Development
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Senior Customer Success Manager employer: Workday
Contact Detail:
Workday Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager
✨Tip Number 1
Network with current or former Workday employees on platforms like LinkedIn. Engaging in conversations about their experiences can provide you with valuable insights into the company culture and expectations for the Senior Customer Success Manager role.
✨Tip Number 2
Familiarise yourself with Workday's products and services, especially in HCM, Payroll, and Financials. Understanding these areas will not only help you during interviews but also demonstrate your commitment to the role and the company.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed customer relationships and driven product adoption in your previous roles. Tailoring your experiences to align with Workday's focus on customer success will make you stand out.
✨Tip Number 4
Showcase your ability to collaborate across different functions by preparing anecdotes that highlight your teamwork skills. Workday values a collaborative environment, so demonstrating your experience in working with sales, services, and product management will be beneficial.
We think you need these skills to ace Senior Customer Success Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and qualifications for the Senior Customer Success Manager position. Tailor your application to highlight relevant experiences that align with the job description.
Highlight Relevant Experience: In your CV and cover letter, emphasise your 5+ years of experience in customer-facing roles, particularly in customer success, consulting, or account management. Provide specific examples of how you've resolved issues and built relationships with executive-level clients.
Showcase Communication Skills: Since excellent verbal and written communication skills are crucial for this role, include examples of your experience chairing meetings, hosting webinars, or any other relevant communication activities. This will demonstrate your ability to engage effectively with customers and stakeholders.
Personalise Your Application: Make your application stand out by personalising it. Mention why you are excited about the opportunity at Workday and how your values align with their culture of putting people first. This shows genuine interest and can make a positive impression.
How to prepare for a job interview at Workday
✨Understand Workday's Culture
Before your interview, take some time to research Workday's unique culture. They value employee happiness and collaboration, so be prepared to discuss how you can contribute to this environment and share examples of how you've fostered a positive workplace in the past.
✨Showcase Your Customer Success Experience
As a Senior Customer Success Manager, your experience is key. Be ready to provide specific examples of how you've successfully managed customer relationships, resolved issues, and driven product adoption. Highlight any metrics or outcomes that demonstrate your impact.
✨Prepare for Executive-Level Communication
Given the role's focus on engaging with executive leadership, practice articulating your thoughts clearly and confidently. Prepare to discuss how you've effectively communicated complex ideas to senior stakeholders and facilitated productive meetings.
✨Demonstrate Problem-Solving Skills
Workday values proactive problem solvers. Be prepared to discuss challenges you've faced in previous roles and how you approached them. Use the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your critical thinking abilities.
