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- Tasks: Manage and support Remedy processes like Incident, Problem, and Change Management.
- Company: Whitehall Resources is committed to diversity and inclusion in the workplace.
- Benefits: Enjoy fully remote work and a flexible contract for 6 months.
- Why this job: Join a key client project and enhance your ITSM skills in a supportive environment.
- Qualifications: Active SC clearance and experience with Remedy version 20.02 required.
- Other info: Opportunity to work on integration and reporting within the Remedy Suite.
The predicted salary is between 48000 - 72000 £ per year.
Job Description
Remedy Consultant – SC Cleared
Whitehall Resources require a Remedy Consultant with active SC clearance to work with a key client on a 6 month contract.
*Fully remote.
*Inside IR35.
*Active SC clearance required.
Remedy Consultant – SC Cleared
Role Description:
. Experience and/or capability to manage Remedy version 20.02 including the following modules/processes (Service Level Management, Incident, Problem, Change Management, Knowledge Management and Service Request Management)
. Provide technical support of the Remedy Suite including CMDB, Asset Management, Service/Incident/Problem/Change management within the production and non-live environment
. Managing CMDB data model and Asset/CI Audit Log
. Experience undertaking daily checks
. Experience in the management and resolution of Remedy Incident
. Configuring and customising components of ITSM – Incident, Problem, Change, Task, SRM, SLM and CMDB
. Experience of Asset Management
. Create and/or update Remedy documentation to comply with software life cycle methodologies
. Integration of Remedy with external reporting systems
. Desirable – experience generating reports from multiple Remedy sources
. Desirable – experience with direct database query technologies
. Experience supporting all stages of the Software Development Lifecycle (SDLC)
All of our opportunities require that applicants are eligible to work in the specified country/location, unless otherwise stated in the job description.
Whitehall Resources are an equal opportunities employer who value a diverse and inclusive working environment. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, national origin, pregnancy, disability, age, veteran status, or other characteristics.
Remedy Consultant - SC Cleared employer: Whitehall Resources Ltd
Contact Detail:
Whitehall Resources Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remedy Consultant - SC Cleared
✨Tip Number 1
Make sure you highlight your active SC clearance in any conversations or networking opportunities. This is a crucial requirement for the role, and mentioning it upfront can set you apart from other candidates.
✨Tip Number 2
Familiarise yourself with Remedy version 20.02 and its key modules. Being able to discuss your hands-on experience with Service Level Management, Incident Management, and other relevant processes will demonstrate your expertise during interviews.
✨Tip Number 3
Network with professionals in the ITSM field, especially those who have worked with Remedy. Engaging in discussions on platforms like LinkedIn can provide insights and potentially lead to referrals for the position.
✨Tip Number 4
Prepare to discuss your experience with the Software Development Lifecycle (SDLC) and how it relates to Remedy. Being able to articulate your understanding of this process will show that you are well-rounded and capable of handling the role's responsibilities.
We think you need these skills to ace Remedy Consultant - SC Cleared
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the specific requirements for the Remedy Consultant position. Highlight key skills and experiences that align with the role, such as your experience with Remedy version 20.02 and relevant modules.
Tailor Your CV: Customise your CV to reflect your experience with the Remedy Suite, including any technical support roles you've held. Emphasise your familiarity with Service Level Management, Incident Management, and other relevant processes mentioned in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and how your skills meet the company's needs. Mention your active SC clearance and provide examples of how you've successfully managed Remedy incidents or configured ITSM components.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. Ensure that all information is clear and concise, making it easy for the hiring team to see your qualifications.
How to prepare for a job interview at Whitehall Resources Ltd
✨Know Your Remedy Modules
Make sure you have a solid understanding of the specific Remedy modules mentioned in the job description, such as Service Level Management and Incident Management. Be prepared to discuss your experience with these modules and how you've used them in past roles.
✨Demonstrate Technical Proficiency
Since the role requires technical support of the Remedy Suite, be ready to showcase your technical skills. Prepare examples of how you've managed CMDB data models or resolved incidents effectively in previous positions.
✨Familiarise Yourself with SDLC
Understanding the Software Development Lifecycle is crucial for this role. Brush up on your knowledge of each stage and be prepared to discuss how you've supported projects through the SDLC in your past experiences.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of specific situations where you've had to troubleshoot issues within Remedy or manage incidents, and be ready to explain your thought process and actions taken.
