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- Tasks: Assist customers with overseas holiday insurance queries and manage calls and emails.
- Company: Join a reputable business in East Grinstead known for excellent customer service.
- Benefits: Earn £15 per hour, with full training provided and flexible working hours.
- Why this job: Gain valuable experience in customer service while helping people in need.
- Qualifications: Fluency in French and good organisational skills are essential.
- Other info: Temporary role starting immediately, perfect for students looking for summer work.
Lloyd Recruitment Services are pleased to be working with a reputable business in East Grinstead who are currently in search of a French-speaking Customer Service Advisor on a 3-month temporary contract. Please note: Fluency in French is a crucial requirement for this temporary role, starting immediately until September. A rota is provided to cover a 35-hour working week, 5 days across 7. Full training will be provided. The role: As a French Speaking Customer Service Advisor, you will provide a practical, professional, and efficient response to requests from policy holders and coordinate assistance in line with the policy limits and company procedures. We are seeking individuals to provide comprehensive assistance to customers reaching out to the Emergency Services department, offering appropriate help, support, and guidance for incidents covered by overseas holiday insurance. What\’s in it for you? £15 per hour Starting ASAP Key Tasks/Accountabilities: Efficiently manage all incoming and outgoing telephone calls and emails in a professional and courteous manner Maintain clear and complete records of each assistance case, ensuring follow-through to completion Escalate any service failures or potential problems to the Deputy Manager or Business Manager Provide advice to customers and address queries regarding claims related to overseas policies Essential Skills & Experience Required: Good standard of education, including an English Language GCSE or equivalent Fluent in French, spoken and written High level of organisational skills Ability to work effectively as part of a team Capable of managing multiple assistance cases and prioritising effectively Maintain composure and focus under pressure Driven by a commitment to providing the highest level of customer care and service Excellent verbal and written communication skills Refer a friend and you will receive a retail voucher of your choice up the value of £500. Full details can be found on our website. Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer
French Speaking Customer Service employer: Lloyd Recruitment - East Grinstead
Contact Detail:
Lloyd Recruitment - East Grinstead Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land French Speaking Customer Service
✨Tip Number 1
Brush up on your French language skills, especially in customer service contexts. Practising common phrases and responses can help you feel more confident during the interview.
✨Tip Number 2
Familiarise yourself with the company's services and policies related to overseas holiday insurance. This knowledge will allow you to demonstrate your understanding of the role and how you can contribute.
✨Tip Number 3
Prepare for situational questions that may arise during the interview. Think about how you would handle specific customer scenarios, especially those involving emergencies or claims.
✨Tip Number 4
Showcase your organisational skills by discussing any relevant experiences where you managed multiple tasks or cases effectively. This will highlight your ability to thrive in a fast-paced environment.
We think you need these skills to ace French Speaking Customer Service
Some tips for your application 🫡
Highlight Language Skills: Make sure to emphasise your fluency in French, both spoken and written, as this is a crucial requirement for the role. Include specific examples of how you've used your language skills in previous customer service roles.
Tailor Your CV: Customise your CV to reflect the key tasks and accountabilities mentioned in the job description. Highlight any relevant experience in managing customer queries, especially in a fast-paced environment.
Craft a Strong Cover Letter: Write a compelling cover letter that outlines your passion for customer service and your ability to handle multiple cases effectively. Mention your commitment to providing high-quality care and support to customers.
Proofread Your Application: Before submitting, carefully proofread your application to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Lloyd Recruitment - East Grinstead
✨Showcase Your Language Skills
Since fluency in French is a crucial requirement, be prepared to demonstrate your language skills during the interview. Practice common customer service scenarios in French to show your confidence and proficiency.
✨Understand the Role
Familiarise yourself with the key tasks and responsibilities of a Customer Service Advisor. Be ready to discuss how you would handle specific situations, especially those related to emergency services and overseas holiday insurance.
✨Highlight Your Organisational Skills
The role requires managing multiple assistance cases effectively. Prepare examples from your past experiences where you successfully prioritised tasks and maintained composure under pressure.
✨Demonstrate Commitment to Customer Care
Emphasise your dedication to providing excellent customer service. Share anecdotes that illustrate your ability to address customer queries and resolve issues efficiently, showcasing your commitment to high-quality care.
