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- Tasks: Provide on-site tech support for devices and applications, troubleshooting issues directly with users.
- Company: Join a dynamic Technology team focused on enhancing user experience and system efficiency.
- Benefits: Enjoy a permanent position with opportunities for growth and skill development in tech support.
- Why this job: Be part of a collaborative culture where your tech skills make a real impact on users' daily work.
- Qualifications: Proficiency in Microsoft Office O365, Windows 10, and device troubleshooting is essential.
- Other info: Flexibility to work outside normal hours may be required; ideal for tech-savvy problem solvers.
The predicted salary is between 30000 - 42000 £ per year.
ROLE OVERVIEW //
We are recruiting for a Deskside Support Analyst to join the Technology team on a permanent basis.
KEY RESPONSIBILITIES //
The key responsibilities of this role are set out below and there may be others which are not listed. You may be required on occasion to work outside our normal working hours of 9:30am to 5:30pm.
- Provide direct on-site problem resolution for end user devices and applications, including at desk, over telephone, email and in-person at Tech Hub
- Troubleshoot and support end-users of the firm’s systems.
- Install device hardware and application software (laptop and mobile devices).
- Perform device imaging and configuration (laptop and mobile devices).
- Install and configure printers and peripherals.
- Perform software management for all end-user devices.
- Help to ensure maximum system and network availability.
- Windows and/or Apple domain administration.
- Active Directory administration.
- Create, administer and maintain the users’ computing environments, e.g. creation and maintenance of user account and profiles, home drives, user file security, user email accounts.
- Troubleshoot and support end-users with logon, printing, file saving, network access, application problems.
- Assist with deployment and installation of all hardware and software related to client environments.
- Test and install software applications for users.
- Troubleshoot and support application software.
- Work with the technical staff to review all technical designs affecting end user experience.
- Assist with the installation of new initiatives.
- Assist in the troubleshooting of telecommunications and network equipment problems.
- Troubleshoot and repair laptop/mobile hardware, monitors, etc.
- Basic workstation OS integrity troubleshooting and re-imaging if necessary.
- Maintain device inventory and CMDB.
- Update and maintain knowledgebase.
- Identify potential changes and system improvements to present to managers for consideration and implementation.
- Maintain office directory to ensure it accurately reflects moves and changes and is up to date.
- Manage, maintain and improve Netcall ACD.
- Manage device estate using Intune and other toolsets as part of EUC strategic duties to ensure devices are compliant and do not pose a threat as part of the Security Vulnerability Group duties.
- Work with partners to manage despatch, supply and collection of desktop equipment to end users working remotely.
CANDIDATE PROFILE //
Candidates for this position must be proficient in the following technologies :
- Microsoft Office O365 to an advanced level
- Microsoft Teams to an advanced level
- Microsoft Windows 10
- Edge browser
- iManage Work 10
- Exchange Mailbox (Online) and DLs
- PC, laptop, iPhone equipment installation and troubleshooting
- Citrix/Secure Access
- Microsoft Intune
Deskside Support Analyst employer: Slaughter and May
Contact Detail:
Slaughter and May Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deskside Support Analyst
✨Tip Number 1
Familiarize yourself with the specific technologies mentioned in the job description, especially Microsoft Office O365 and Microsoft Teams. Being able to demonstrate your advanced skills in these tools during the interview will set you apart from other candidates.
✨Tip Number 2
Practice troubleshooting common issues related to Windows 10 and mobile devices. Having real-life examples of how you've resolved similar problems can showcase your hands-on experience and problem-solving abilities.
✨Tip Number 3
Prepare to discuss your experience with device imaging and configuration. Be ready to explain the processes you've used and any challenges you've faced, as this is a key responsibility of the role.
✨Tip Number 4
Show your understanding of user account management and Active Directory administration. Highlight any relevant experience you have in creating and maintaining user profiles, as this is crucial for the Deskside Support Analyst position.
We think you need these skills to ace Deskside Support Analyst
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Deskside Support Analyst position. Highlight the key responsibilities and required technologies, as this will help you tailor your application to show that you meet their needs.
Tailor Your CV: Customize your CV to emphasize your experience with the specific technologies mentioned in the job description, such as Microsoft Office O365, Microsoft Teams, and device troubleshooting. Use relevant keywords to ensure your CV stands out.
Craft a Strong Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific experiences where you successfully resolved technical issues or supported end-users, demonstrating your problem-solving skills.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects attention to detail, which is crucial for a Deskside Support Analyst.
How to prepare for a job interview at Slaughter and May
✨Show Your Technical Skills
Be prepared to discuss your experience with Microsoft Office O365, Microsoft Teams, and Windows 10. Highlight specific instances where you successfully troubleshot issues or installed software, as this will demonstrate your hands-on expertise.
✨Demonstrate Problem-Solving Abilities
During the interview, be ready to share examples of how you've resolved technical problems for end-users in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your analytical skills.
✨Familiarize Yourself with Company Tools
Research the tools mentioned in the job description, such as Citrix, Microsoft Intune, and iManage Work 10. Showing familiarity with these technologies can set you apart and indicate your readiness to hit the ground running.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, ongoing projects, and the company's approach to technology support. This not only shows your interest in the role but also helps you assess if the company is the right fit for you.
