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For Companies At a Glance
- Tasks: Join our team as a Technical Support Engineer and solve tech issues daily!
- Company: We're a leading Managed Service Provider focused on IT support and software development.
- Benefits: Enjoy competitive pay, 22 days holiday, and fun monthly team events!
- Why this job: Be part of a supportive culture that prioritizes your growth and career development.
- Qualifications: Proficiency in Windows OS and networking essentials is a must; MacOS knowledge is a bonus.
- Other info: Work with cool tech, enjoy onsite facilities, and collaborate with a dynamic team!
The predicted salary is between 30000 - 42000 £ per year.
The Role
A leading Managed Service Provider is seeking a talented Helpdesk Technical Support Engineer to join their dynamic team. Specializing in IT support, CRM, and software development, this organization is dedicated to providing excellent service to its clients while fostering a supportive and growth-oriented workplace.
Perks and Benefits:
- Competitive salary
- 22 days holiday (increasing with tenure)
- Matched company pension scheme
- Bereavement leave
- Sick pay
- Free on-site parking
- Monthly team lunch clubs and social events
- Onsite facilities, including a pool table and football table
- Company laptop
- Career development opportunities, with a focus on supporting employees to achieve their professional goals.
Key Responsibilities
- Provide technical support via phone, email, or in person.
- Troubleshoot and resolve issues with operating systems, software applications, and hardware (including desktops, laptops, servers, routers, printers, and firewalls).
- Log and manage incidents using the service desk ticketing system.
- Set up and configure computer systems.
- Document customer interactions, solutions, and processes to build a comprehensive knowledge base.
- Collaborate with team members to escalate and resolve complex issues.
- Contribute to team development by sharing knowledge and assisting with training.
- Create and maintain technical documentation and reports.
Requirements
- Proficiency in Windows operating systems and networking essentials (knowledge of MacOS is a plus).
- Strong knowledge of: Windows Server (Domains, Active Directory, DHCP, DNS), Microsoft 365 (Teams, Exchange, SharePoint, Intune, AutoPilot), Virtualization platforms (VMware ESX, vCenter, or Hyper-V), Familiarity with remote desktop tools and help desk software.
Desirable
- Additional experience with Sophos, Egnyte, or Ubiquiti is highly desirable.
Apply online or email conor@digitalwaffle.co
Technical Support Engineer employer: Digital Waffle
Contact Detail:
Digital Waffle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Familiarize yourself with the specific technologies mentioned in the job description, such as Windows Server, Microsoft 365, and virtualization platforms. Having hands-on experience or relevant certifications can set you apart from other candidates.
✨Tip Number 2
Practice your troubleshooting skills by setting up a home lab where you can simulate common technical issues. This will not only boost your confidence but also give you real-world examples to discuss during the interview.
✨Tip Number 3
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and the specific challenges faced in the role, which can help you tailor your approach.
✨Tip Number 4
Prepare to discuss your experience with customer service and how you've handled difficult situations in the past. Highlighting your communication skills and ability to work under pressure will resonate well with the hiring team.
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Technical Support Engineer position. Understand the key responsibilities and requirements, especially the technical skills needed, such as proficiency in Windows operating systems and networking essentials.
Tailor Your CV: Customize your CV to highlight relevant experience and skills that match the job description. Emphasize your technical support experience, familiarity with the required software and tools, and any previous roles that involved troubleshooting and resolving IT issues.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for IT support and your ability to provide excellent service. Mention specific examples of how you've successfully resolved technical issues in the past and how you can contribute to the team.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a technical support role.
How to prepare for a job interview at Digital Waffle
✨Show Your Technical Skills
Be prepared to discuss your proficiency in Windows operating systems and networking essentials. Highlight any experience you have with Windows Server, Microsoft 365, and virtualization platforms, as these are crucial for the role.
✨Demonstrate Problem-Solving Abilities
Expect to answer scenario-based questions that assess your troubleshooting skills. Use specific examples from your past experiences to illustrate how you effectively resolved technical issues.
✨Familiarize Yourself with the Company Culture
Research the company’s values and work environment. Be ready to discuss how you can contribute to their supportive and growth-oriented workplace, emphasizing teamwork and collaboration.
✨Prepare Questions for the Interviewers
Have a list of thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and helps you understand more about the team dynamics and career development opportunities.
