Service & Lifecycle Lead

Overview of the Role
RS Group is currently seeking a permanent IT Service & Lifecycle Lead to join our team. The IT Service & Lifecycle Lead is a leadership position responsible for governing incoming IT demand (both project-based and “Keep The Lights On” efforts) to ensure alignment with business objectives, IT strategy, and resource capacity.

This role establishes best practices, prioritises high-impact initiatives, and shapes the strategic and operational direction for how new services are vetted and introduced. Through proactive lifecycle planning—from asset refreshes and upgrades to end-of-life decisions—you will replace ad-hoc, reactive approaches with a well-structured, future-focused model. In this leadership capacity, you will mentor, coach, and guide cross-functional teams, ensuring that IT investments deliver sustained value and that governance processes continue to evolve with organisational needs.

What You Will Be Doing

• Demand Governance: Evaluate incoming IT requests for feasibility, strategic fit, and resource impact. Maintain a transparent intake and prioritisation process.
• Service Lifecycle Management: Oversee the full lifecycle of IT services, including planning, upgrades, and decommissioning, ensuring minimal disruption and cost efficiency.
• Strategic Collaboration: Partner with IT leadership and architects to shape the IT portfolio and integrate new services effectively.
• Process Improvement: Drive continuous improvement using ITIL best practices and performance metrics.
• Risk & Compliance: Monitor project performance, manage risks, and ensure regulatory compliance.
• Stakeholder Engagement: Liaise with business units and vendors to align services with evolving needs and contractual obligations.
• Reporting: Deliver insights and dashboards to inform leadership decisions and track service performance.

About You
In this role, you\’ll have the opportunity to foster a culture of continual service improvement. Consistently exploring ways to meet stakeholder expectations, enhance customer and user satisfaction, and improve overall effectiveness and efficiency.

Ideal candidates should have expertise in:

• Strong process competencies with a solid understanding of the Service Value chain.
• ITIL certification (Foundation minimum; ITIL 4 Managing Professional or Strategic Leader certifications preferred).
• Strong command of ITIL processes (e.g., Demand, Service Portfolio, Financial, Capacity, and Lifecycle Management).
• Familiarity with various IT environments (infrastructure, cloud, SaaS) and project-delivery frameworks (Agile, Waterfall, Hybrid). ITSM toolsets such as ServiceNow, and exposure to architectural frameworks (e.g., TOGAF).
• Demonstrated experience in implementing intake processes or governance frameworks, including backlog prioritization and resource allocation.
• Adept at partnering with cross-functional teams and steering committees, bridging diverse viewpoints and gaining consensus.
• Excellent written and verbal communication skills; ability to create clear, concise documentation and presentations for various audiences.
• Proven leadership in mentoring and guiding teams through process improvements and adoption of structured methodologies.
• Strong ability to analyse cost, risk, and impact to inform decision-making.
• Track record of driving process improvements and championing change management in complex IT environments.

RS – who we are

At RS we’ve been solving engineering problems for over 80 years: big ones, small ones, easy and difficult ones. We turn the ‘what ifs’ into the ‘why nots’, the impossible into the possible.Our purpose? Making amazing happen for a better world.We offer service and product solutions. We send out a parcel every 2 seconds, to over 130 countries. We provide over 700,000 in-stock and over 3 million unstocked products to more than 1.2 million customers.We want people like you, as you are curious about things, you like doing things differently and in a human way with empathy. Because that’s exactly how we partner with people – our customers, suppliers, colleagues, and communities – to solve problems.We’ll also invest in your development and wellbeing – because building a more diverse and inclusive culture, being ethical, responsible, and committed to our Environment, Social and Governance (ESG) action plan is at the heart of everything we do.Come and join us and over 2000 colleagues here in the UK – and we’ll help you to think big, do more and unleash your brilliance, so you do amazing things too.

Rewards

At RS, as well as the usual employee benefits you’d expect from a FTSE listed company, we’ve just introduced several new Family Friendly Policies including:

• Help for people to take control of ongoing Health conditions such as diabetes or asthma.
• Support for Neurodiverse colleagues and families with neurodiverse members.
• Support for Women at different life stages from streamlined fertility support through to diagnosis and monitoring of both endometriosis and menopause.
• Helping our LGBTQ+ community through enhanced coverage for trans colleagues.

Are you ready to explore the possibilities?

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Created on 02/07/2025 by TN United Kingdom

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