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For Companies At a Glance
- Tasks: Engage with customers to resolve overdue balances and support collections processes.
- Company: Join Vonage, a leader in cloud communications, helping brands innovate globally.
- Benefits: Enjoy remote work flexibility and a collaborative team culture with regular events.
- Why this job: Be part of a fast-paced environment that values problem-solving and cross-functional teamwork.
- Qualifications: Fluency in English; experience in finance and collections; strong problem-solving skills.
- Other info: Diverse backgrounds welcomed; no perfect candidate needed to make an impact.
The predicted salary is between 48000 - 72000 £ per year.
Join Vonage and help us innovate cloud communications for businesses worldwide! Why this role matters
We are looking for a Collections Analyst who will focus on working alongside our team in reaching out to customers across regions to collect on overdue balances, reconcile balances, assist in handling Collections analyst escalations and work cross-functionally to ensure disputes are raised and resolved in a timely manner in order to drive increased results.
Your contribution will be essential to ensure continuity in our Revenue Operations and Collections processes and support our collections function in the timely receipt of payments, and drive further optimization in our Financial Operations globally. This is a great opportunity for someone who is an excellent communicator and feels comfortable being managed remotely.
It is also a fast-paced role, requiring a problem solver with a financial mind, and someone who thrives in an environment where cross functional collaboration drives the business forward. If you thrive on investigating issues holding up payment and driving things to a conclusion collaborating with business partners across the company, this is the role for you.
The Finance Team:
The position will report to the Senior Manager of Collections for the API Business unit, based in our head office in New Jersey, US and will help support escalations from the Collections analysts in all regions.
We are a hard working team and take pride in challenging the status quo, leading business development and striving to make positive change. We are collaborative both within Finance as well as across the entire Vonage business.
Beyond our daily work, we are a sociable team, regularly taking time out for team events and personal development.
Your key responsibilities:
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Support cash collections for delinquent customers by reaching out to customers directly to resolve unpaid balances.
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Assist in Collections analyst escalations by providing guidance and support.
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Liaise with Sales, Carrier and Customer Support team and assist with internal as well as external Finance related queries
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Perform periodic and ad hoc reconciliation of customer accounts to resolve variances and payment delays
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Partner with our tax team to support and coordinate local tax and withholding tax requirements.
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Ensure Finance related processes are adhered to for SOX compliance and efficient business operations
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Assisting with process improvement projects that will enhance further collections.
What you\’ll bring:
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Fluency in English and Mandarin (a plus)
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Great problem solving skills and ability to prioritize, multi-task and communicate effectively
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Minimum 5 years relevant experience
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Commercially minded and comfortable working with minimal supervision
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Experience in Finance and Collections for a US company
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Experience in multi-currency billing and the full OTC cycle
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Advanced user of Microsoft Excel & Google sheets for ad-hoc reporting
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Sense of humor and a can do attitude
And Ideally
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Experience of communications product, or similar complex high volume transactions businesses
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Experience of using Zuora and/or Oracle Fusion Advanced Collections
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There’s no perfect candidate. You don\’t need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you\’re passionate about what you could achieve at Vonage, we\’d love to hear from you.
Who we are:
Vonage is a global cloud communications leader. And your talent will further help brands – such as Airbnb, Viber, WhatsApp, and Snapchat – accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
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Collections Analyst I (Fixed Term Contract- 12 mos) employer: Vonage
Contact Detail:
Vonage Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Analyst I (Fixed Term Contract- 12 mos)
✨Tip Number 1
Familiarise yourself with the collections process and financial operations specific to the telecommunications industry. Understanding how companies like Vonage operate can give you an edge in discussions during interviews.
✨Tip Number 2
Brush up on your problem-solving skills, as this role requires you to investigate payment issues. Consider preparing examples of past experiences where you've successfully resolved similar challenges.
✨Tip Number 3
Network with current or former employees of Vonage or similar companies. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Demonstrate your proficiency in tools like Microsoft Excel and Google Sheets by preparing a few examples of reports or analyses you've conducted. This will showcase your technical skills and readiness for the role.
We think you need these skills to ace Collections Analyst I (Fixed Term Contract- 12 mos)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in finance and collections. Emphasise your problem-solving skills and any experience with multi-currency billing or the OTC cycle, as these are key for the role.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your ability to work collaboratively across teams and provide examples of how you've successfully resolved payment issues in the past.
Highlight Language Skills: If you speak Mandarin, be sure to mention this prominently in your application. Fluency in multiple languages can be a significant advantage in this role, especially when dealing with international customers.
Showcase Technical Proficiency: Demonstrate your advanced skills in Microsoft Excel and Google Sheets. You might want to include specific examples of how you've used these tools for reporting or analysis in previous roles.
How to prepare for a job interview at Vonage
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Collections Analyst. Familiarise yourself with cash collections, reconciliations, and how to handle escalations. This will help you answer questions confidently and demonstrate your knowledge.
✨Showcase Your Problem-Solving Skills
Since this role requires strong problem-solving abilities, prepare examples from your past experience where you've successfully resolved issues related to collections or finance. Highlight your analytical skills and how you approach challenges.
✨Emphasise Communication Skills
As an excellent communicator, be ready to discuss how you effectively liaise with different teams, such as Sales and Customer Support. Prepare to share instances where your communication made a significant impact on resolving disputes or improving processes.
✨Familiarise Yourself with Tools
If you have experience with tools like Microsoft Excel, Google Sheets, Zuora, or Oracle Fusion, be prepared to discuss this in detail. Mention specific functions or reports you've created that relate to collections or financial analysis.
