Team Lead - System Enablement Specialists
Team Lead - System Enablement Specialists

Team Lead - System Enablement Specialists

London Full-Time 32000 - 48000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead a team to develop and maintain system documentation and training initiatives.
  • Company: Join Lightspeed Commerce, a global leader in cloud commerce solutions.
  • Benefits: Enjoy flexible work, health credits, mental health support, and career growth opportunities.
  • Why this job: Make a real impact in a collaborative culture that values innovation and inclusion.
  • Qualifications: 1+ years of team management experience, strong communication, and problem-solving skills required.
  • Other info: Work remotely for 60 days a year and access free LinkedIn Learning.

The predicted salary is between 32000 - 48000 £ per year.

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Join to apply for the Team Lead – System Enablement Specialists role at Lightspeed Commerce

Hi there! Thanks for stopping by
Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!
As theTeam Lead, System Enablement Specialist , you will oversee a team focused on the development and maintenance of enablement documentation for IS-owned systems and tools. IS Systems Enablement is also responsible for delivering training initiatives that drive effective system adoption across the organization.
What You\’ll Be Doing

  • Partner with IS PM leadership to ensure successful enablement on high impact IS projects & initiatives
  • Ensure consistent execution of the playbook to meet stakeholder needs throughout the project lifecycle.
  • Lead, mentor, and manage a team of system enablement specialists, ensuring high performance and engagement.
  • Provide adoption metrics to cross functional leadership to highlight areas of improvement and enforce enablement.
  • Provide regular project status updates to leadership and ensure adherence to deadlines.
  • Engage with cross-functional stakeholders to share team updates, exchange feedback, and align on priorities.
  • Foster a collaborative and inclusive team culture that encourages innovation and knowledge sharing.

At a More Granular Level

  • Leadership & Team Management:
  • Lead, mentor, and manage a team of system enablement specialists, ensuring high performance and engagement.
  • Set clear objectives, provide regular feedback, and conduct performance evaluations to support the professional development of team members.
  • Foster a collaborative and inclusive team culture that encourages innovation and knowledge sharing.
  • System Optimization:
    • Collaborate with cross-functional teams (IS, Product, etc.) to identify and address system needs and opportunities for improvement.
    • Develop and maintain system documentation, playbooks, and best practices to standardize processes across the organization.
  • Project Management:
    • Manage multiple projects simultaneously, ensuring they are delivered on time, within scope.
    • Develop project plans, allocate resources, and track progress, while proactively identifying and mitigating risks.
    • Communicate project status, updates, and challenges to stakeholders at various levels of the organization.
  • Stakeholder Engagement:
    • Act as a liaison between technical teams and non-technical stakeholders to translate business requirements into system enhancements.
    • Build strong relationships with key stakeholders, understanding their needs and providing solutions that align with business objectives.
    • Facilitate training sessions, workshops, and onboarding for end-users to maximize the adoption and utilization of systems.
  • Continuous Improvement:
    • Identify opportunities for process automation and improvement, leveraging data analysis and industry best practices.
    • Lead initiatives to implement new tools, technologies, or systems that enhance operational capabilities.
    • Monitor system performance and user feedback to drive continuous optimization and ensure high availability and reliability.

    What You Will Bring To The Team

    • A clear, structured and transparent communicator
    • Background in IT and a tech savy allrounder
    • Proven experience in managing teams (1 year+), with a focus on coaching, mentoring, and driving continuous improvement
    • Exceptional organisation skills as well as ability to adapt quickly
    • Excellent communication skills in English
    • Strong collaboration skills, with a proven ability to work closely with internal teams to drive alignment and results
    • Strategic thinking and problem-solving abilities, with a proactive approach to anticipating challenges and driving solutions
    • Willingness to travel occasionally

    What’s in it for you?
    Come live the Lightspeed experience…

    • Ability to do your job in a truly flexible environment;
    • Unlock your potential with our growth program, paving the way for promotions and career advancement;
    • Genuine career opportunities in a company that’s creating new jobs every day;
    • Work in a team big enough for growth but lean enough to make a real impact.

    … and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:

    • Lightspeed share scheme (we are all owners)
    • Health & Wellness Credit- expense towards your gym membership, yoga classes, a new bike or whatever else you do for your health
    • Mental Health Support through the Modern Health App – whether it is meditation, coaching or counseling you need – each employee gets access to this platform
    • People Experience – Our PX benefit allows you to work from pretty much anywhere in the world for 60 days a year
    • LinkedIn Learning: At Lightspeed we believe in having a growth mindset, we provide free access to LinkedIn learning along with your career GPS to help you learn & grow
    • Time off to volunteer and give back to your community
    • Transit benefit when you travel by public transport
    • Regular breakfast or lunches, drinks & snacks in our amazing offices

    To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.
    Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
    Where to from here?
    Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.
    Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.
    Who We Are
    Powering the businesses that are the backbone of the global economy, Lightspeed\’s one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
    Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.
    Lightspeed handles your information in accordance with our Applicant Privacy Statement.

    Seniority level

    • Seniority level

      Mid-Senior level

    Employment type

    • Employment type

      Full-time

    Job function

    • Job function

      Information Technology

    • Industries

      Software Development

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    Team Lead - System Enablement Specialists employer: Lightspeed Commerce

    At Lightspeed Commerce, we pride ourselves on being an exceptional employer that fosters a flexible and inclusive work environment. Our commitment to employee growth is evident through our comprehensive development programmes, including access to LinkedIn Learning and a unique People Experience benefit that allows you to work from anywhere in the world for 60 days a year. Join us in London, where you can make a meaningful impact while enjoying a range of health and wellness benefits, all within a vibrant team culture that values innovation and collaboration.
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    Contact Detail:

    Lightspeed Commerce Recruiting Team

    StudySmarter Expert Advice 🤫

    We think this is how you could land Team Lead - System Enablement Specialists

    ✨Tip Number 1

    Familiarise yourself with Lightspeed's products and services. Understanding their offerings will not only help you in interviews but also demonstrate your genuine interest in the company and its mission.

    ✨Tip Number 2

    Network with current or former employees of Lightspeed. Engaging with them on platforms like LinkedIn can provide you with insider insights about the company culture and expectations for the Team Lead role.

    ✨Tip Number 3

    Prepare to discuss your leadership style and experiences in managing teams. Be ready to share specific examples of how you've fostered collaboration and innovation in previous roles, as this aligns closely with the job requirements.

    ✨Tip Number 4

    Stay updated on industry trends related to system enablement and project management. Being knowledgeable about the latest tools and best practices will position you as a strong candidate who can drive continuous improvement at Lightspeed.

    We think you need these skills to ace Team Lead - System Enablement Specialists

    Leadership and Team Management
    Project Management
    Stakeholder Engagement
    System Documentation Development
    Training and Facilitation Skills
    Analytical Skills
    Communication Skills
    Collaboration Skills
    Problem-Solving Skills
    Adaptability
    Technical Aptitude
    Process Improvement
    Data Analysis
    Strategic Thinking

    Some tips for your application 🫡

    Tailor Your CV: Make sure your CV highlights relevant experience in team management, system enablement, and project management. Use keywords from the job description to demonstrate that you meet the specific requirements of the Team Lead role.

    Craft a Compelling Cover Letter: In your cover letter, express your passion for leading teams and driving system adoption. Share specific examples of how you've successfully managed projects or improved processes in previous roles, aligning them with the responsibilities outlined in the job description.

    Showcase Communication Skills: Since the role requires exceptional communication skills, consider including a section in your application that highlights your experience in stakeholder engagement and cross-functional collaboration. This could be through specific projects or initiatives you've led.

    Highlight Continuous Improvement Initiatives: Demonstrate your commitment to continuous improvement by detailing any initiatives you've led that resulted in process optimisation or enhanced team performance. This aligns well with the company's focus on innovation and knowledge sharing.

    How to prepare for a job interview at Lightspeed Commerce

    ✨Showcase Your Leadership Skills

    As a Team Lead, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully managed teams in the past, focusing on mentoring and driving performance. Highlight specific instances where you fostered a collaborative culture or resolved conflicts.

    ✨Understand System Enablement

    Familiarise yourself with system enablement concepts and best practices. Be ready to discuss how you would approach developing documentation and training initiatives. Showing that you understand the importance of effective system adoption will impress the interviewers.

    ✨Prepare for Project Management Questions

    Since the role involves managing multiple projects, be prepared to discuss your project management experience. Bring examples of how you've developed project plans, allocated resources, and tracked progress. Emphasise your ability to meet deadlines and communicate effectively with stakeholders.

    ✨Engage with Cross-Functional Teams

    The role requires collaboration with various teams. Prepare to discuss how you've successfully engaged with cross-functional stakeholders in the past. Highlight your communication skills and ability to translate technical requirements into business solutions, as this is key for the position.

    Team Lead - System Enablement Specialists
    Lightspeed Commerce
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