Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage courier resources and ensure smooth operations in a fast-paced environment.
- Company: Join CitySprint, the UK's leading courier service provider focused on innovation and customer satisfaction.
- Benefits: Enjoy generous holiday allowances, birthday leave, wellness programs, and discounts.
- Why this job: Be part of a dynamic team that values communication, initiative, and customer service excellence.
- Qualifications: Experience in the transport industry, strong organisational skills, and clear communication are essential.
- Other info: A DBS check is required; work permit needed for non-passport holders.
The predicted salary is between 26770 - 37681 £ per year.
Overview Operations Controller | London East | Permanent
Salary: £27,000 – £31,000
Hours: 40 Hours per week
Shifts: Monday to Friday, shifts between 10 am to 7 pm
Benefits and perks:
An impressive holiday allowance of 25 days.
Additional day off for your birthday so you can celebrate in style.
Death in Service allowance to ensure your loved ones are provided for in the event of tragedy.
Spend those crucial moments with your new-born baby with our enhanced Maternity and Paternity leave.
Complimentary day of annual leave to cherish unmissable family moments – could be graduation, first day of school.
Look after your wellbeing with access to a health and wellness program.
Make the most of Medicash Perks at Work – a tool for CitySprint colleagues to enjoy a variety of high-street discounts and rewards.
Our ride to work scheme means you can keep fit while saving money – what’s not to like?
CitySprint is on a Fast track to become the UK’s leading courier services provider, with current market domination of the Same day service areas already.
Through regular investment in our people, our service offering and our customer proposition, we are paving the way for courier services to be more intuitive, more capable, and more responsive to our customers’ needs than ever before
Being this awesome takes a lot of hard work and commitment to our company values and vision. So naturally we need to secure top-notch Operations Controller to ensure we continue growing and improving every day.
This is where you come in!
We are looking to recruit an Operations Controller to join our team in London East.
As an Operations Controller, you will manage all day-to-day courier resources to maximise efficiencies across the network, adhering to customer SLAs and Health and Safety parameters. You will support the Service Centre Manager in creating a KPI-driven environment focused on service and revenue.
A successful Operations Controller manages day-to-day resources within the Service Centre, supporting the Service Centre Manager and Operations Manager to positively contribute to the overall success of the Service Centre. This includes delivering and managing efficient and timely collections and deliveries of all designated resources, as well as managing all stakeholder relationships to ensure CitySprint maintains a positive commercial reputation.
The main responsibilities within the Operations Controller role are:
Direct communications relating to designated courier workload courteously and efficiently at all times.
Monitor jobs through to POD and completion, prioritising platinum customers.
Implement and maintain Service Level Agreements (both customer and service centre specific).
Proactively keep clients and colleagues informed of any delays or issues.
Ensure fleet size is sufficient to service clients, particularly during peak periods — maintain levels and recruit when required.
Proactively support the onboarding of all couriers, ensuring compliance with business regulations and creating a professional image from all courier resources.
The key skills we need you to have for the role include:
Managing and exceeding customer expectations.
Acting on your own initiative without constant supervision.
Ability to communicate clearly with clients, couriers, and suppliers, remaining professional at all times.
Being highly organised.
Previous transport industry experience.
Solid geographical knowledge.
Excellent punctuality and attendance.
Computer literate.
The successful candidate will be required to undergo a DBS check as part of the recruitment process. Conditional job offers are subject to a satisfactory DBS check.
If this Operations Controller role sounds like a great fit we would love to hear from you!
#J-18808-Ljbffr
Operations Controller(Transport Controller) employer: CitySprint
Contact Detail:
CitySprint Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Controller(Transport Controller)
✨Tip Number 1
Familiarise yourself with the transport industry and its key players. Understanding the dynamics of courier services and logistics will help you speak confidently about your knowledge during interviews.
✨Tip Number 2
Network with professionals in the transport sector. Attend industry events or join online forums to connect with others who can provide insights or even refer you to opportunities at CitySprint.
✨Tip Number 3
Prepare to discuss specific examples of how you've managed customer expectations in previous roles. Highlighting your experience in handling challenges will demonstrate your suitability for the Operations Controller position.
✨Tip Number 4
Research CitySprint's values and recent developments. Showing that you understand their commitment to innovation and customer service will set you apart as a candidate who is genuinely interested in the role.
We think you need these skills to ace Operations Controller(Transport Controller)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the transport industry and showcases your organisational skills. Emphasise any previous roles where you managed resources or communicated effectively with clients and couriers.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the key responsibilities mentioned in the job description. Explain how your skills align with CitySprint's focus on innovation and customer service, and provide examples of how you've successfully managed workloads in the past.
Highlight Key Skills: In your application, clearly outline your key skills such as customer expectation management, initiative, and punctuality. Use bullet points to make these stand out and relate them directly to the job requirements.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Operations Controller role.
How to prepare for a job interview at CitySprint
✨Know the Company
Before your interview, take some time to research CitySprint. Understand their mission, values, and recent developments in the courier industry. This will help you tailor your answers and show genuine interest in the role.
✨Demonstrate Communication Skills
As an Operations Controller, effective communication is key. Prepare examples of how you've successfully communicated with teams or clients in the past. Highlight your ability to manage expectations and resolve issues promptly.
✨Showcase Organisational Skills
Be ready to discuss how you prioritise tasks and manage workloads, especially during peak times. Use specific examples from your previous roles to illustrate your organisational skills and ability to maintain service level agreements.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might face as an Operations Controller and how you would handle them. This will demonstrate your initiative and independence.
