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- Tasks: Manage courier resources and ensure smooth operations in a fast-paced environment.
- Company: Join CitySprint, the UK's leading courier service provider focused on innovation and customer satisfaction.
- Benefits: Enjoy generous holiday allowances, birthday leave, wellness programs, and discounts.
- Why this job: Be part of a dynamic team that values communication, initiative, and customer service excellence.
- Qualifications: Experience in the transport industry, strong organisational skills, and clear communication are essential.
- Other info: A DBS check is required; work permit needed for non-passport holders.
The predicted salary is between 26770 - 37681 £ per year.
Operations Controller (Transport Controller), London
Client:
CitySprint
Location:
London, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
95243b1eacd5
Job Views:
6
Posted:
02.07.2025
Expiry Date:
16.08.2025
Job Description:
Operations Controller | London | Permanent
Salary: £26,770 – £37,681 (Depending on experience)
Hours: 40 hours per week
Shifts: Monday to Friday, anytime between 07:00 and 19:00.
Benefits and Perks:
- Impressive holiday allowance that increases with your years of service.
- Additional day off for your birthday.
- Death in Service allowance.
- Enhanced Maternity and Paternity leave.
- Complimentary day of annual leave for family moments.
- Access to a health and wellness program.
- Discounts and rewards through \’Medicash Perks at Work\’.
- Bike to work scheme.
- Interest-free season ticket loans after a year\’s service.
CitySprint aims to be the UK’s leading courier services provider, focusing on innovation and customer service.
We are seeking a committed Operations Controller to join our London team. You will manage courier resources, support the Service Centre Manager, and ensure efficient operations aligned with customer SLAs and safety standards.
Main responsibilities include:
- Effective communication with couriers regarding workload.
- Monitoring jobs to completion, prioritizing key clients.
- Maintaining Service Level Agreements.
- Informing clients and colleagues of delays or issues.
- Managing fleet levels, especially during peak times.
- Supporting courier onboarding and compliance.
Key skills required:
- Customer expectation management.
- Initiative and independence.
- Clear communication skills.
- Organizational skills.
- Transport industry experience.
- Geographical knowledge.
- Punctuality and attendance.
- Computer literacy.
The successful candidate will undergo a DBS check. Conditional offers depend on a satisfactory check.
If interested, please apply via the \’Apply now\’ button. Note: a work permit may be required if you are not a passport holder of the country.
Created on 02/07/2025 by TN United Kingdom
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Operations Controller(Transport Controller) employer: CitySprint
Contact Detail:
CitySprint Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Controller(Transport Controller)
✨Tip Number 1
Familiarise yourself with the transport industry and its key players. Understanding the dynamics of courier services and logistics will help you speak confidently about your knowledge during interviews.
✨Tip Number 2
Network with professionals in the transport sector. Attend industry events or join online forums to connect with others who can provide insights or even refer you to opportunities at CitySprint.
✨Tip Number 3
Prepare to discuss specific examples of how you've managed customer expectations in previous roles. Highlighting your experience in handling challenges will demonstrate your suitability for the Operations Controller position.
✨Tip Number 4
Research CitySprint's values and recent developments. Showing that you understand their commitment to innovation and customer service will set you apart as a candidate who is genuinely interested in the role.
We think you need these skills to ace Operations Controller(Transport Controller)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the transport industry and showcases your organisational skills. Emphasise any previous roles where you managed resources or communicated effectively with clients and couriers.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the key responsibilities mentioned in the job description. Explain how your skills align with CitySprint's focus on innovation and customer service, and provide examples of how you've successfully managed workloads in the past.
Highlight Key Skills: In your application, clearly outline your key skills such as customer expectation management, initiative, and punctuality. Use bullet points to make these stand out and relate them directly to the job requirements.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Operations Controller role.
How to prepare for a job interview at CitySprint
✨Know the Company
Before your interview, take some time to research CitySprint. Understand their mission, values, and recent developments in the courier industry. This will help you tailor your answers and show genuine interest in the role.
✨Demonstrate Communication Skills
As an Operations Controller, effective communication is key. Prepare examples of how you've successfully communicated with teams or clients in the past. Highlight your ability to manage expectations and resolve issues promptly.
✨Showcase Organisational Skills
Be ready to discuss how you prioritise tasks and manage workloads, especially during peak times. Use specific examples from your previous roles to illustrate your organisational skills and ability to maintain service level agreements.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might face as an Operations Controller and how you would handle them. This will demonstrate your initiative and independence.
