Senior Implementation Specialist

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WHO WE ARE

Neara is a high-growth technology company, backed by some of the world\’s leading venture capital and private equity investors, including EQT and Partners Group. Neara has developed a software platform that builds sophisticated, engineering-grade 3D digital models of critical infrastructure, delivered under a software-as-a-service model. To date, Neara has primarily focused on modelling electricity grids but is also expanding rapidly into other infrastructure verticals such as telecommunications and rail.

Neara\’s software platform has been adopted by infrastructure owners and operators around the world to solve some of the greatest challenges facing the industry. Neara\’s platform delivers solutions across the entire asset life cycle, from the design and construction of new networks to access renewable energy generation, to high value problem statements in asset management, through to the impact of climate change and extreme weather on the reliability and availability of critical commodities such as electricity.

Recognized as one of Time Magazine\’s 100 Most Influential Companies of 2024, our vision is to change how the world designs, builds and operates critical infrastructure. After achieving close to 90% market share in Australia and New Zealand, Neara\’s primary growth focus is now the Americas, UK and Europe where a significant majority of our revenue growth is now derived.

As the Customer Success Manager, you\’ll become involved in key projects that drive actionable insights for our clients. You can expect a strong collaboration with the Director, Customer Success to ensure project quality and timely delivery, in addition to interacting daily with clients. You\’ll have the opportunity to improve and automate our processes along the way and to provide mentoring to Implementation Specialists and System Analysts.

WHAT YOU WILL DO

• Take ownership of designing, delivering and deploying projects end-to-end for customers alongside the wider Customer Success and Delivery teams in greater Europe
• Build long-term relationships with customers to technically scope projects, derisk and execute on projects
• Work cross-functionally and directly with clients to identify innovative solutions to complex problems using systems configuration and data manipulation
• Build reports and dashboards for effective data analytics and tracking, and ensure Neara\’s system is adapted to client\’s requirements.
• Create efficient workflows for delivery projects with a focus on automation, ensuring efficient handling of large datasets
• Identify and prioritize improvements to improve a project\’s speed
• Finalise Quality Checks on the digital twin and identify areas requiring reconfiguring in line with relevant data sets where necessary
• Analyze client requests or issues (specific to delivery/presales projects) and identify new innovative opportunities for that implementation project.

WHO YOU ARE

• Degree in Mathematics / Statistics, Computer Science or Engineering
• Experience working in a consulting firm is preferred
• Experience with programming concepts (Python or similar)
• Industry experience in electric utilities or similar is preferred
• Strong problem solving skills with the ability to frequently interact with customers
• Proven experience of system implementations, integrations, technical project delivery

WHAT WE ARE OFFERING YOU

• The opportunity to fast-track your career within an innovative, well-funded, rapidly scaling international software company. You can bring your creativity when solving complex problems and make a real impact on our business by helping us improve our processes and functionalities.
• Competitive salary benefits
• Excellent annual leave offering
• Flexible hours and working arrangements
• The real benefit is working on a genuinely complex, innovative and industry-leading product making a genuine difference in the world around us.

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