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Head of Banking Partnerships & Operations
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Cleo AI
Head of Banking Partnerships & Operations

Head of Banking Partnerships & Operations

London Full-Time 85000 - 110000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead banking partnerships and operations, ensuring smooth collaboration and performance.
  • Company: Cleo AI empowers financial well-being through innovative tech solutions.
  • Benefits: Enjoy competitive pay, flexible work, and generous leave policies.
  • Why this job: Join a fast-growing startup making a real impact on financial health.
  • Qualifications: 8+ years in fintech with leadership experience and strong analytical skills.
  • Other info: Hybrid-first workplace with regular team socials and personal development opportunities.

The predicted salary is between 85000 - 110000 £ per year.

We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.

If there’s anything we can do to accommodate your specific situation, please let us know.

About Cleo

Most people come to Cleo to do work that matters. Every day, we empower people to build a life beyond their next paycheck, building a beloved AI that enables you to forge your own path toward financial well-being.

Backed by some of the most well-known investors in tech, we’ve reached millions of people to support them throughout their financial lives, from their first paycheck to their first home and beyond. We\’re hitting headlines too. This year, Forbes named us as one of their Next Billion Dollar Startups, and we were crowned the \’Hottest Tech Scaleup\’ at the Europas.

Follow us on LinkedIn to keep up to date with new product features and insights from the team.

Cleo builds a relationship with her customers that helps them transform their financial health, and gets them the products they need to save them money and reach their goals. As we scale, we’re bringing new features and products into the ecosystem at whiplash-inducing pace – across spending cards, credit score coaching services and beyond. To make this work at our global scale we’re looking for someone to manage banking partnerships operations across the Cleo platform.

As the Head of Banking Partnerships and Operations , you will be a crucial part of the team scaling Cleo. Your focus will be on operationalizing our card, direct deposit, and savings programs, and all future banking-related products, working closely with external partners, as well as product, engineering and customer support teams.

This role reports into the Director of Operations & Partnerships.

What you will be doing

  • Leading: You will be responsible for leading the team that supports all the banking partners and their operations, including but not limited to, banking partner & processing relationship management, complaints, disputes, audits and more.
  • Operations Excellence: Working to elevate the visibility, performance, and importance of operations across the company, expanding current remit, and strengthening cross-functional relationships – including integration with product, engineering and more. Serving as a central hub of all resource and knowledge around operations and securing resources to enable operations and product teams.
  • Collaboration & building a tight ship: You are the glue between product and Cleo’s external banking partners, not only will you ensure a seamless flow of information and delivery, you will also build processes to simplify and improve the collaboration between the two.
  • Partnerships: You will oversee the management of all the relationships with our external banking partners to serve complex financial products, overseeing the day-to-day management of tasks, issue escalation and fraud/compliance oversight.
  • Credit Card and Banking Operations: You will oversee all of the normal operations behind banking products, including audits, testing, quality assurance, as well as traditional credit operations including disputes, complaint management, credit reporting and more.
  • Product ops: Your team serves as the glue between the product, operations and compliance structure – you will oversee and help build out processes, success measures and executing on initiatives to operationalize Cleo’s banking operations, improve our systems and hit OKRs.

    • About you

  • You have worked in partnerships, operations or with third party banking providers
  • You have worked within a financial technology company and/or have experience in the financial technology sector, 8+ years experience
  • You have led teams of 4+ people, and have experience managing across a horizontal business, and experience in leadership functions
  • You have participated in a senior leadership function, helping drive strategy and making clear business decisions
  • You can demonstrate a sharp analytical mind, and the ability to identify root-cause issues
  • You have the ability to distill complex issues into structured frameworks and action plans, and communicate them clearly across company disciplines
  • You’re good at working from 0-1 on problems and can share examples of teams or operational processes and systems that you have led from idea to execution.

    • Nice to haves

  • You have worked in consumer lending, in cards before, and know how to operate at a fast pace with care
  • You have worked at a VC-backed startup before, and seen hyper-growth in action
  • You have managed sensitive commercial relationships with external vendors successfully, and can give examples of where you made a tangible business or customer impact through your relationships with these vendors.
  • You have experience improving processes and efficiency for customer-facing teams
  • Experience in project management

    • What do you get for all your hard work?

  • A competitive compensation package (base + equity) with reviews every 8 months . You can view our public progression framework and salary bandings here: – This position is a BDP5 level and we can pay £98,129 – £128,008 p.a depending on experience.
  • Work at one of the fastest-growing tech startups, backed by top VC firms like Sofina, Balderton & EQT Ventures.
  • A clear progression plan. We want you to keep growing. That means trying new things, leading others, challenging the status quo and owning your impact. Always with our complete support.
  • Flexibility : We treat you as humans first, employees second. Because we can’t fight for the world’s financial health, if we’re not healthy ourselves. This means all the usual perks but it also means flexibility. We take pride in being a flexible workplace that trusts our Cleople to deliver their best work, giving you the autonomy to structure your day around morning drop-offs to school or daily dog walks.
  • Hybrid-first: Join our hybrid-first team, where we blend the best of both remote and in-office work. We expect our team members to be in our London office 1-2 times a week. On Thursdays, we buy you lunch but you can come to the office on whichever days work best for you!
  • Other benefits; 25 days annual leave a year + public holidays (+ an additional day for every year you spend at Cleo)Check out our new benefits package here: employer-matched pension in the UKCompany-wide performance reviews every 8 months e.g every 2 terms, in line with our termly cycles (Jan-April, May-Aug, Sept-Dec): Generous pay increases for high-performers and high-growth team membersEquity top-ups for team members getting promoted Private Medical Insurance via Vitality, dental cover, and life assuranceEnhanced parental leave1 month paid sabbatical after 4 years at CleoRegular socials and activities, online and in-personWe\’ll pay for your OpenAI subscriptionOnline mental health support via SpillAnd many more!

    • Head of Banking Partnerships & Operations employer: Cleo AI

    Cleo AI is an exceptional employer that prioritises employee well-being and growth, offering a competitive compensation package alongside a clear progression plan. With a hybrid-first work culture that promotes flexibility, employees can balance their personal and professional lives while contributing to a mission-driven company that empowers individuals to achieve financial health. The supportive environment fosters collaboration and innovation, making it an ideal place for those looking to make a meaningful impact in the fintech sector.
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    Contact Detail:

    Cleo AI Recruiting Team

    View Cleo AI Profile

    StudySmarter Expert Advice 🤫

    We think this is how you could land Head of Banking Partnerships & Operations

    ✨Tip Number 1

    Familiarise yourself with Cleo's mission and values. Understanding how they empower users to achieve financial well-being will help you align your experience with their goals during discussions.

    ✨Tip Number 2

    Network with current or former employees of Cleo on LinkedIn. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations for the Head of Banking Partnerships & Operations role.

    ✨Tip Number 3

    Prepare specific examples from your past work that demonstrate your ability to manage banking partnerships and operations effectively. Highlight instances where you've improved processes or resolved complex issues, as these will resonate well with the hiring team.

    ✨Tip Number 4

    Stay updated on trends in the fintech industry, particularly around banking partnerships and operations. Being knowledgeable about recent developments will show your passion for the field and your readiness to contribute to Cleo's growth.

    We think you need these skills to ace Head of Banking Partnerships & Operations

    Partnership Management
    Operational Excellence
    Team Leadership
    Financial Technology Knowledge
    Analytical Skills
    Process Improvement
    Cross-Functional Collaboration
    Relationship Management
    Credit Operations
    Compliance Oversight
    Project Management
    Problem-Solving Skills
    Communication Skills
    Strategic Thinking

    Some tips for your application 🫡

    Tailor Your CV: Make sure your CV highlights relevant experience in partnerships and operations, especially within the financial technology sector. Use keywords from the job description to demonstrate your fit for the role.

    Craft a Compelling Cover Letter: Write a cover letter that showcases your leadership experience and ability to manage banking partnerships. Include specific examples of how you've driven strategy and improved processes in previous roles.

    Highlight Relevant Skills: Emphasise your analytical skills and ability to distill complex issues into actionable plans. Mention any experience with credit card operations or managing sensitive commercial relationships, as these are key aspects of the role.

    Showcase Your Impact: In your application, provide concrete examples of how you've made a tangible impact in past positions. This could include successful project management, process improvements, or enhancing team collaboration.

    How to prepare for a job interview at Cleo AI

    ✨Understand Cleo's Mission

    Before your interview, make sure you understand Cleo's mission to empower people financially. Familiarise yourself with their products and how they help users manage their finances. This will show your genuine interest in the company and its goals.

    ✨Highlight Relevant Experience

    Be prepared to discuss your experience in partnerships and operations, especially within the financial technology sector. Share specific examples of how you've led teams and managed relationships with banking partners, as this is crucial for the role.

    ✨Demonstrate Analytical Skills

    Since the role requires a sharp analytical mind, be ready to discuss how you've identified root-cause issues in past roles. Prepare to share structured frameworks or action plans you've developed to tackle complex problems.

    ✨Showcase Leadership Qualities

    As a candidate for a senior leadership position, it's important to demonstrate your leadership style. Discuss how you've driven strategy and made impactful business decisions in previous roles, and be ready to explain how you can lead Cleo's banking partnerships team effectively.

    Head of Banking Partnerships & Operations
    Cleo AI
    Location: London
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    • Head of Banking Partnerships & Operations

      London
      Full-Time
      85000 - 110000 £ / year (est.)
    • C

      Cleo AI

      50-100
      View Cleo AI Profile
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