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- Tasks: Lead a friendly team, provide great customer service, and manage store operations.
- Company: Join Co-op, a community-focused company with over 175 years of history.
- Benefits: Enjoy 36 days holiday, 30% store discount, and virtual healthcare services.
- Why this job: Grow your leadership skills in an inclusive environment while making a positive impact.
- Qualifications: Must be 18+, with strong people skills and a desire to learn.
- Other info: Flexible shifts, full training provided, and a commitment to diversity.
Job Description
Closing date: 03-02-2025
- Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations
- Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected
- Make sure that the store remains safe, legal, and fully operational
- Manage diligence checks and stock accuracy to make shopping a great experience for our customers
- Support your store manager by deputising when they’re not working and delivering a variety of HR processes
- Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback
- Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan
- A genuine care for the needs of customers and members
- The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
- Great people skills, with the ability to build positive relationships with customers and colleagues
- Strong organisational and problem-solving skills
- A desire to learn, grow and develop your leadership skills
- The flexibility to work a range of different shifts
- Full, paid training and dedicated support for your personal development and career progression
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends)
- A pension scheme with up to 10% employer contributions
- Wagestream– a money management app giving you access to a percentage of your pay as you earn it
- 36 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme
Customer Team Leader employer: Co-op
Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Leader
✨Tip Number 1
Familiarize yourself with Co-op's values and community initiatives. Understanding how we operate and our commitment to fairness will help you align your answers during the interview.
✨Tip Number 2
Prepare to discuss your leadership style and experiences. Think of specific examples where you've successfully coached or supported a team, as this is crucial for the Customer Team Leader role.
✨Tip Number 3
Showcase your customer service skills by preparing scenarios where you handled challenging situations. We value friendly and thoughtful service, so be ready to demonstrate this in your responses.
✨Tip Number 4
Be flexible and open about your availability for varied shifts. Highlighting your willingness to work early mornings, late evenings, and weekends will make you a more attractive candidate.
We think you need these skills to ace Customer Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Customer Team Leader. Highlight your relevant experience and skills that align with these expectations.
Showcase Your People Skills: Emphasize your ability to build positive relationships with customers and colleagues. Provide examples of how you've successfully led or supported a team in previous roles.
Prepare for Online Assessments: Since you'll need to complete two online assessments, practice similar tests beforehand. This will help you feel more comfortable and confident during the actual assessments.
Express Your Commitment to Inclusivity: Mention your dedication to fostering an inclusive culture within the workplace. Share any experiences where you've contributed to diversity and inclusion in your previous roles.
How to prepare for a job interview at Co-op
✨Show Your Customer Service Skills
As a Customer Team Leader, you'll need to demonstrate your ability to provide friendly and thoughtful service. Prepare examples of how you've handled challenging customer situations in the past and how you ensured a positive experience.
✨Emphasize Team Leadership Experience
Highlight any previous experience you have in coaching or supervising a team. Discuss how you foster an inclusive culture and support your colleagues, as this is crucial for the role.
✨Be Ready for Shift Flexibility
Since the job requires varied shifts, be prepared to discuss your availability and flexibility. Show that you're willing to adapt to different working hours, including early mornings and late evenings.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific instances where you've successfully solved problems in a retail environment. This could include managing stock accuracy or ensuring the store remains safe and operational.
