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For Companies At a Glance
- Tasks: Lead a friendly team, deliver great customer service, and manage store operations.
- Company: Join Co-op, a community-focused retailer with over 175 years of experience.
- Benefits: Enjoy 36 days holiday, 30% store discount, and a pension with up to 10% employer contributions.
- Why this job: Be part of an inclusive culture that values your voice and supports your growth.
- Qualifications: Must be 18+, with strong people skills and a desire to develop leadership abilities.
- Other info: Apply easily via mobile, no CV needed, and enjoy full paid training.
Job Description
Closing date: 06-11-2025
- Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations
- Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected
- Make sure that the store remains safe, legal, and fully operational
- Manage diligence checks and stock accuracy to make shopping a great experience for our customers
- Support your store manager by deputising when they’re not working and delivering a variety of HR processes
- Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback
- Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan
- A genuine care for the needs of customers and members
- The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
- Great people skills, with the ability to build positive relationships with customers and colleagues
- Strong organisational and problem-solving skills
- A desire to learn, grow and develop your leadership skills
- The flexibility to work a range of different shifts
- Full, paid training and dedicated support for your personal development and career progression
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands
- A pension scheme with up to 10% employer contributions
- Stream– a money management app giving you access to a percentage of your pay as you earn it
- 36 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultationsÂ
- 24/7 employee assistance service
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme
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Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Leader
✨Tip Number 1
Familiarise yourself with Co-op's values and community initiatives. Understanding their commitment to fairness and inclusivity will help you align your responses during the interview, showcasing that you share their vision.
✨Tip Number 2
Prepare to discuss your leadership style and how you can support and develop a team. Think of specific examples from your past experiences where you've successfully coached or mentored others.
✨Tip Number 3
Be ready to demonstrate your problem-solving skills. Consider scenarios where you've had to handle challenging situations in a customer service environment and how you resolved them effectively.
✨Tip Number 4
Show your enthusiasm for community involvement. Think about ways you can contribute to local initiatives and how you can build relationships within the community as a Customer Team Leader.
We think you need these skills to ace Customer Team Leader
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and requirements of a Customer Team Leader. Highlight key skills and experiences that align with what Co-op is looking for.
Tailor Your Application: Even though no CV is needed, ensure your application reflects your relevant experience and skills. Use specific examples from your past roles that demonstrate your ability to lead a team and provide excellent customer service.
Complete Online Assessments: Prepare for the two online assessments required as part of the application process. Allocate around 20 minutes to complete these tests, ensuring you are in a quiet environment where you can focus.
Showcase Your Values: Co-op values inclusivity and community involvement. In your application, express your commitment to these values and how you can contribute to creating a welcoming environment for both customers and colleagues.
How to prepare for a job interview at Co-op
✨Show Your Customer Focus
As a Customer Team Leader, demonstrating your genuine care for customers is crucial. Prepare examples of how you've provided excellent customer service in the past and be ready to discuss how you would handle challenging situations.
✨Highlight Leadership Skills
This role requires balancing leadership with hands-on work. Be prepared to share experiences where you've successfully led a team or coached others, showcasing your ability to foster an inclusive culture.
✨Demonstrate Problem-Solving Abilities
Strong organisational and problem-solving skills are key for this position. Think of specific instances where you've resolved issues effectively, whether on the shop floor or in a team setting, and be ready to discuss them.
✨Express Your Willingness to Learn
Co-op values personal development, so convey your desire to grow and develop your leadership skills. Share any relevant training or courses you've undertaken and express enthusiasm for future learning opportunities.
