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- Tasks: As a Spa Concierge, you'll manage guest experiences and ensure top-notch service.
- Company: Join the Chancery Rosewood, a luxurious hotel opening in Summer 2025 in a historic location.
- Benefits: Enjoy perks like flexible hours, employee discounts, and a vibrant work environment.
- Why this job: Be part of a creative team in a stunning setting, shaping memorable guest experiences.
- Qualifications: No prior experience needed; just bring your passion for hospitality and a friendly attitude.
- Other info: This role is perfect for those looking to grow in the luxury hospitality industry.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
The Chancery Rosewood, a Rosewood Hotel Group property, is housed in the iconic former U.S. Embassy on Grosvenor Square, reimagined by British architect Sir David Chipperfield. It will include 144 spacious suites designed by Joseph Dirand, including a variety of dining and entertainment spaces: providing a stage for progressive ideas, voices and expression.
As a Spa Concierge, you will be the first and last touchpoint for our Asaya guests, ensuring every interaction feels effortless, nurturing, and exquisitely curated. You will handle reservations, greet guests with a sense of calm authority, support our practitioners, maintain a peaceful flow throughout the space, and deliver an experience that embodies mindful luxury at every step.
What You’ll Do
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Welcome and guide guests through their wellness journey with warmth, grace, and attentiveness.
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Manage bookings, treatments, itineraries, and retail purchases with absolute precision.
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Champion the Asaya philosophy by offering deeply personalised recommendations.
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Maintain the spa’s sense of tranquillity and uphold exceptional standards of presentation.
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Support practitioners and therapists to create a seamless, holistic guest experience.
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Handle guest feedback with empathy, confidence, and a solutions-focused approach.
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Work closely with the wider Wellness & F&B teams to coordinate guest journeys.
What We’re Looking For
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Previous spa, wellness, luxury retail, or concierge experience is an advantage.
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Strong emotional intelligence, calm under pressure, and a guest-first mindset.
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An ability to anticipate needs before they’re spoken.
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Excellent communication and organisational skills.
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A genuine passion for wellbeing, mindfulness, and holistic hospitality.
The Chancery Rosewood
Opening in Summer 2025, a Rosewood Hotel Group property, is housed in the iconic former U.S. Embassy on Grosvenor Square, reimagined by British architect Sir David Chipperfield. It will include 144 spacious suites designed by Joseph Dirand, including a variety of dining and entertainment spaces: providing a stage for progressive ideas, voices and expression.
Diversity & Inclusion
At Rosewood, we are committed to equity, inclusion, and belonging. We ensure a fair, transparent hiring process and are dedicated to creating opportunities for all, regardless of background.
About Rosewood Â
Rosewood Hotel Group is built on relationship hospitality—where genuine connections shape luxury experiences. Across our hotels, we push boundaries, embrace individuality, and create spaces that feel both welcoming and extraordinary.
Spa Concierge employer: The Chancery Rosewood
Contact Detail:
The Chancery Rosewood Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Concierge
✨Tip Number 1
Familiarise yourself with the Rosewood brand and its values. Understanding their commitment to luxury and personalised service will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with professionals in the hospitality and wellness industry. Attend events or join online forums where you can connect with others who may have insights about the role or the company.
✨Tip Number 3
Research the latest trends in spa services and guest experiences. Being knowledgeable about current offerings and innovations will demonstrate your passion and readiness for the role.
✨Tip Number 4
Prepare thoughtful questions to ask during your interview. This shows your genuine interest in the position and helps you stand out as a candidate who is engaged and proactive.
We think you need these skills to ace Spa Concierge
Some tips for your application 🫡
Understand the Role: Familiarise yourself with the responsibilities of a Spa Concierge. Highlight your customer service skills and any relevant experience in hospitality or wellness sectors.
Tailor Your CV: Customise your CV to reflect your experience related to spa services, guest relations, and any specific skills that align with the job description. Use keywords from the job posting to make your application stand out.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the spa industry and your understanding of the luxury hospitality market. Mention why you want to work at The Chancery Rosewood specifically.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at The Chancery Rosewood
✨Know the Spa Services Inside Out
Familiarise yourself with the range of spa services offered at The Chancery Rosewood. Be prepared to discuss how you would promote these services and enhance the guest experience.
✨Showcase Your Customer Service Skills
As a Spa Concierge, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or client.
✨Understand the Brand Values
Research Rosewood Hotel Group's brand values and mission. Be ready to explain how your personal values align with theirs and how you can contribute to their vision.
✨Prepare Questions for the Interviewers
Think of insightful questions to ask during the interview. This shows your genuine interest in the role and helps you understand the expectations better.
