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- Tasks: Support pub operations with billing, customer service, and administrative tasks.
- Company: Join HEINEKEN UK, a leader in brewing great beers and ciders.
- Benefits: Enjoy an annual bonus, private healthcare, 35 days holiday, and a monthly case of drinks!
- Why this job: Be part of a dynamic team focused on growth, learning, and making a social impact.
- Qualifications: Detail-oriented, organised, and proficient in Microsoft Office; customer service experience is a plus.
- Other info: Flexible working days and a strong emphasis on personal development.
The predicted salary is between 24600 - 26400 ÂŁ per year.
Pub Operations Executive
Function: Star Pubs
Location: St Andrews Square, Edinburgh
Salary: ÂŁ24,600 – ÂŁ26,400 per annum
Contract: 12 Month Fixed Term Contract
Closing date: Tuesday 15th July 2025.
Are you looking for your next chapter at HEINEKEN UK? You already know that we make great beers and ciders, well we also offer exciting and dynamic careers! We have a fantastic opportunity available, as a Pub Operations Executive.
About the role
We’re thrilled to announce an exciting opportunity within the Customer and Supplier Billing team for an enthusiastic and dedicated colleague. As part of this role, you will report directly to the Pub Operations Manager and collaborate closely with a committed team to deliver exceptional administrative support to our operations.
The customer & supplier billing team plays a pivotal role in managing tenant accounts with precision, ensuring accuracy in billing and payments. Your responsibilities will include handling rental discounts, increases, and promotional credits, as well as ensuring that all requests align with our commercial policy. You\’ll oversee the team mailboxes, ensuring timely responses under our Service Level Agreement (SLA). Additionally, you’ll provide outstanding customer service to our stakeholders and customers when they contact the business.
Who we’re looking for
We’re looking for someone with a keen eye for detail and the ability to manage a substantial workload through effective organisation. You should be adept at building meaningful relationships and experienced in communicating effectively with both internal and external stakeholders. Experience working with customers and managing systems would be beneficial in this role. Proficiency in Microsoft Office packages (Excel, Word, PowerPoint) is essential, as is a willingness to learn and seek out opportunities for process improvement.
At HEINEKEN, we value learning and growth, and we believe there is ample opportunity for development in this role. We recognise that you may bring unique experiences that aren’t listed here – we value a thirst for learning and development, so don’t worry if you don’t tick every box listed.
Our Benefits:
As part of the team, along with your salary you’ll also receive;
- An annual bonus,
- Company funded Private Medical Healthcare,
- Double matched pension (up to 10%),
- 35 days holiday
- A monthly case of our delicious ciders and beers!
- Comprehensive Opportunities to develop-We\’ve just launched our Star Skills Playbook which has a comprehensive development programme for every role in Star Pubs – the world is your oyster once you join!
Our Ways of Working
Heineken’s Global Purpose is to “brew the Joy of True Togetherness to inspire a better world” and to fulfil this we believe in working closely with each other and collaborating f2f when we can. To enable this, we ask colleagues to be in the office Tuesdays and Thursdays and one other day of colleague’s choice.
The application
If you like what you’ve read and want to explore this opportunity further, please apply before the closing date listed at the top of the advert.
Please note, we may close vacancies early where we receive significant numbers of applications, so don’t delay!
If you need any adjustments made to support your application, for example if you require information in differentformats, or if you have any accessibility issues, then we’re more than happy to review our processes – please feel free to get in touch with us as
In all likelihood the ideal candidate for this role won’t meet every single requirement in this advert, in fact we all need the opportunity to grow and develop in role. We understand some applicants are less likely to apply to jobs unless they feel they meet every single qualification. The team at HEINEKEN would encourage you to submit an application if the advert has peaked your interest rather than ruling yourself out based on any self-limiting beliefs.You never know, you may be exactly what we’re looking for!
This role is offered on Standard HEINEKEN Terms and Conditions. For the avoidance of doubt, this includes our standard notice periods and discretionary sick pay terms (added to our Absence Policy on 1 November 2014).
Apply today to discoverYour Future, Untapped.
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Pub Operations Executive employer: The HEINEKEN Company
Contact Detail:
The HEINEKEN Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pub Operations Executive
✨Tip Number 1
Familiarise yourself with HEINEKEN's values and mission. Understanding their commitment to 'brew the Joy of True Togetherness' will help you align your responses during interviews and show that you're a good cultural fit.
✨Tip Number 2
Network with current or former employees of HEINEKEN, especially those in similar roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach.
✨Tip Number 3
Prepare specific examples of how you've managed customer relationships and handled administrative tasks in previous roles. This will demonstrate your relevant experience and ability to thrive in a busy environment.
✨Tip Number 4
Showcase your proficiency in Microsoft Office, particularly Excel, by discussing any relevant projects or tasks where you've used these tools effectively. This will highlight your technical skills, which are essential for the role.
We think you need these skills to ace Pub Operations Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Pub Operations Executive role. Emphasise your attention to detail, organisational skills, and any experience in customer service or billing.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and HEINEKEN UK. Mention specific examples of how your previous experiences have prepared you for the responsibilities outlined in the job description.
Highlight Relevant Skills: In your application, be sure to mention your proficiency in Microsoft Office, particularly Excel, as well as any experience you have with managing systems or customer accounts. This will demonstrate your capability to handle the tasks required.
Show Willingness to Learn: Express your eagerness to grow and develop within the role. Highlight any past experiences where you sought out opportunities for improvement or learning, as this aligns with HEINEKEN's values.
How to prepare for a job interview at The HEINEKEN Company
✨Show Your Attention to Detail
As a Pub Operations Executive, attention to detail is crucial. Be prepared to discuss examples from your past experiences where your keen eye for detail made a difference, especially in managing accounts or billing processes.
✨Demonstrate Your Customer Service Skills
This role involves providing outstanding customer service. Think of specific instances where you successfully handled customer inquiries or resolved issues, and be ready to share these during the interview.
✨Highlight Your Organisational Abilities
With a substantial workload expected, showcasing your organisational skills is key. Prepare to explain how you prioritise tasks and manage your time effectively, perhaps by using tools or methods that have worked for you in the past.
✨Familiarise Yourself with Microsoft Office
Proficiency in Microsoft Office is essential for this position. Brush up on your Excel, Word, and PowerPoint skills, and be ready to discuss how you've used these tools in previous roles to enhance productivity or streamline processes.
