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For Companies At a Glance
- Tasks: Provide first-class IT support and troubleshoot various tech issues.
- Company: Join Checkatrade, the UK's leading platform for finding tradespeople.
- Benefits: Enjoy a competitive salary, bonus scheme, and access to the latest tech gadgets.
- Why this job: Be part of a fast-growing company with a bold vision for digital transformation.
- Qualifications: Must have experience in 1st and 2nd line support and ITIL certification.
- Other info: Work in a diverse and inclusive environment with opportunities for mentorship.
The predicted salary is between 36000 - 60000 £ per year.
Looking to join a business going places? Join us at Checkatrade!
We have an exciting new opportunity for a Service Desk Engineer to serve as the first point of contact for IT support in our London, Kings Cross office. You’ll be passionate about ensuring that end users receive timely, effective, and professional assistance with their technical needs. You’ll play a critical role in maintaining operational efficiency and enhancing the user experience. You’ll join us at an exciting time, with a top leadership team on board and an ambitious five-year plan that will see us growing ten-fold. If you’re an ITIL-qualified Senior Service Desk Engineer and enjoy a fast-paced tech scale up, we’d love for you to get in touch!
Location: Kings Cross, London. (5 days per week).
Where do you fit in?
As a trusted partner to end users, you’ll play a key role in ensuring seamless IT support to our teams across London and Portsmouth. You’ll report to the Engineering Manager of IT Operations, providing end-user assistance across software and hardware. This includes Office 365, Apple MacBooks, Dell laptops, and Wyse thin clients. You’ll also support audio/video equipment and all collaboration tools, including Slack, Zoom, and MS Teams. In addition, you’ll undertake systems and application support, troubleshooting issues relating to a large variety of SaaS platforms. You’ll also manage hardware and asset lifecycle, ensuring a well-maintained inventory.
Success in this role requires more than just technical skills. You’ll need to be highly self-sufficient and resourceful, able to figure things out independently – especially when transitioning between different tech stacks. You’ll be a proactive problem solver with a strong sense of ownership, working with urgency and delivering solutions effectively. A mentorship mindset is also key – you’ll play an active role in mentoring and upskilling others, helping to elevate the overall IT capability within the team.
Our future is bright, and we are investing in innovation. You’ll ensure our IT operations provision is seamless and removes barriers, adding value to our end users. Exceptional customer focus is non-negotiable, your approach will ensure that the IT experience is smooth, professional, and efficient for all users, including C-suite executives.
We are an equal opportunities employer that is committed to diversity and inclusion in the workplace.
What’s in it for you?
- A business investing in advanced tools and technologies.
- A passionate business with a community of product, engineering, and commercial teams around you. Let’s be bold and get it done!
- A transformational opportunity—we are digitising a largely offline sector. Join us on this journey and build a career with us.
- An excellent salary and benefits package, including a bonus scheme, access to a smart tech scheme with the latest gadgets and much, much more.
What do you need to succeed?
- Senior Service Desk Engineer experience with 1st and 2nd line support.
- Googlework space & Okta experience is essential
- Background in fast-paced tech scale-ups or marketplace environments.
- Experience in high growth companies.
- ITIL foundation certification.
- Strong diagnostic and problem solving skills with root cause analysis expertise.
- Service orientated with excellent communication skills, comfortable working with all levels including C-suite.
- Experience with large digital transformation programs and new technology adoption.
Interview process:
Stage 1: initial conversation with IT Director and Engineering Manager
Stage 2: Technical discussion with IT Director and Engineering Manager
About Us
We’re Checkatrade – the UK’s leading platform for finding a tradesperson. With more than 50,000 trades listed and over 6 million reviews, we help homeowners get jobs done right and help tradespeople grow their business.
We’re growing fast, with big plans to become the go-to brand for home improvements. If you care about great work, take pride in the details, and want to make an impact, you’ll fit right in.
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Mid-Senior level
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Full-time
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Information Technology
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IT Support Engineer / Technical Support Analyst
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Senior Service Desk Engineer employer: Checkatrade
Contact Detail:
Checkatrade Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Desk Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Office 365, Apple MacBooks, and collaboration tools like Slack and Zoom. Being able to discuss your hands-on experience with these tools during the interview will demonstrate your readiness for the role.
✨Tip Number 2
Highlight your ITIL certification and any relevant experience in fast-paced tech environments. Be prepared to share examples of how you've applied ITIL principles in previous roles, as this will show your understanding of best practices in IT service management.
✨Tip Number 3
Prepare to discuss your problem-solving skills and provide specific examples of how you've tackled complex technical issues. This is crucial, as the role requires a proactive approach to troubleshooting and a strong sense of ownership over your work.
✨Tip Number 4
Since the role involves mentoring others, think about your past experiences in training or upskilling team members. Be ready to talk about how you can contribute to elevating the overall IT capability within the team at Checkatrade.
We think you need these skills to ace Senior Service Desk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Senior Service Desk Engineer. Focus on your 1st and 2nd line support skills, ITIL certification, and any experience with Google Workspace and Okta.
Craft a Compelling Cover Letter: In your cover letter, express your passion for IT support and how you can contribute to Checkatrade's ambitious growth plans. Mention your problem-solving skills and ability to work with C-suite executives.
Showcase Your Technical Skills: Be specific about the technologies you've worked with, such as Office 365, Apple MacBooks, and collaboration tools like Slack and Zoom. Highlight any experience with SaaS platforms and digital transformation projects.
Demonstrate Your Customer Focus: Emphasise your commitment to exceptional customer service in your application. Provide examples of how you've ensured a smooth IT experience for users in previous roles.
How to prepare for a job interview at Checkatrade
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Office 365, Apple MacBooks, and other technologies mentioned in the job description. Highlight specific examples of how you've successfully resolved technical issues in the past.
✨Demonstrate Problem-Solving Abilities
Prepare to share instances where you've tackled complex problems independently. Use the STAR method (Situation, Task, Action, Result) to structure your responses and illustrate your proactive approach.
✨Emphasise Customer Focus
Since exceptional customer service is crucial for this role, be ready to discuss how you've ensured a smooth IT experience for users at all levels, including C-suite executives. Share specific examples that highlight your communication skills.
✨Exhibit a Mentorship Mindset
Talk about your experience in mentoring or upskilling others within your team. This will show your commitment to enhancing the overall IT capability and your ability to work collaboratively in a fast-paced environment.
