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- Tasks: Lead a team to deliver essential housing services and support residents daily.
- Company: Join the Royal Borough of Kensington and Chelsea, dedicated to community care and improvement.
- Benefits: Enjoy career growth, a supportive environment, and the chance to make a real impact.
- Why this job: Shape housing services, build trust with residents, and drive meaningful change in your community.
- Qualifications: Strong leadership skills and experience in housing management; empathy and communication are key.
- Other info: Interviews start on 28th July 2025; we value diversity and inclusivity in our hiring process.
The predicted salary is between 36000 - 60000 £ per year.
Shape the services that help residents feel safe, heard and supported.
As a Neighbourhood Services Manager at the Royal Borough of Kensington and Chelsea, you\’ll lead a team dedicated to delivering the housing services that residents rely on every day.
Working Style:
You\’ll be based in the Borough for 4 days a week, playing a key role in serving the local community. Whether you\’re working on the frontline or behind the scenes, you\’ll be part of a dedicated team making a real difference to residents\’ lives.
What you\’ll be doing:
You\’ll manage a team of Neighbourhood Service Coordinators (Housing Officers), making sure that residents across our housing stock receive a consistent, high-quality service. This includes providing supervision and support to your team, building strong working relationships with local services, and working together to resolve issues with care and professionalism.
You\’ll lead from the front – whether that\’s responding to safeguarding concerns, working with your officers on complex tenancy matters or helping to improve estate environments. Alongside housing colleagues, you\’ll work with teams across repairs, environmental services and capital works, ensuring that residents are well-informed and feel listened to.
You\’ll also take the lead on performance monitoring, using insight to drive improvement and help shape a more joined-up and inclusive approach. Engaging with residents – including at meetings and community events – will be a key part of your role, alongside responding to Member enquiries and complaints in a timely, thoughtful way.
For further details, please review the Job Description and Person Specification
What you\’ll bring
You\’ll have strong leadership skills and experience managing a frontline housing team, with a clear understanding of tenancy and leasehold management, housing legislation and the challenges faced by social housing residents. Just as importantly, you\’ll bring empathy, focus and a calm, solutions-based approach to managing difficult situations.
We\’re looking for someone who leads by example – a confident communicator who can build trust with residents and bring out the best in others. You\’ll be used to working across services, forming effective partnerships with agencies like Adult Social Care, community safety and mental health. A housing qualification (CIH Level 3 or above, or equivalent) is desirable or appropriate experience and knowledge in tenancy and leasehold management.
You\’ll be someone who believes in listening to residents and empowering your team – and who wants to help shape a housing service that truly reflects our communities.
Why join us
At RBKC, we\’re all in – investing in our people, our communities and our future.
You\’ll be joining a team that\’s committed, experienced and working hard to deliver services residents can trust. This is a role with real scope to make an impact – not only on individual lives, but on how we evolve and improve as a housing service.
You\’ll have the opportunity to shape your team, develop your leadership skills and grow your career in a council that supports progression and values collaboration. We\’re looking for someone who wants to lead with care, bring fresh thinking and help drive meaningful, lasting change.
About us
Kensington and Chelsea is home to diverse communities, thriving businesses and unique local places. Everything we do is focused on supporting our residents, strengthening our approach and creating a fairer borough.
As a competent and caring Council, we take pride in our work every day, ensuring our services are delivered with care and competence. We listen to our residents, act with integrity and work together to build a borough that is greener, safer and fairer for all.
As a Neighbourhood Services Manager, you\’ll help build stronger relationships with residents, rebuild trust where it\’s been lost, and ensure that housing services continue to evolve in response to what people need and expect.
Interview details and role requirementsInterviews will be held week commencing 28th July 2025.This role requires a basic DBS.
Ready to join us?
We\’re all in – are you? If you share our values and have the skills to contribute, we\’d love to hear from you.
Please apply online explaining how you meet the requirements set out in the person specification and job description.
We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants.
We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community.
We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.
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Neighbourhood Manager employer: The Royal Borough of Kensington & Chelsea Council
Contact Detail:
The Royal Borough of Kensington & Chelsea Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Manager
✨Tip Number 1
Familiarise yourself with the local community and its specific needs. Attend community events or meetings to understand the issues residents face, which will help you demonstrate your commitment to serving them during interviews.
✨Tip Number 2
Network with current or former employees in similar roles. They can provide insights into the challenges and expectations of the position, which can be invaluable when discussing your experience and approach in the interview.
✨Tip Number 3
Prepare examples of how you've successfully managed teams in challenging situations. Highlight your leadership style and how it aligns with the values of empathy and collaboration that the role requires.
✨Tip Number 4
Research the latest trends in housing legislation and social housing challenges. Being knowledgeable about current issues will show your dedication to the role and your ability to lead effectively in a changing environment.
We think you need these skills to ace Neighbourhood Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and expectations of a Neighbourhood Services Manager. Highlight key aspects such as leadership, community engagement, and housing legislation in your application.
Tailor Your CV: Customise your CV to reflect your experience in managing frontline housing teams and your understanding of tenancy and leasehold management. Use specific examples that demonstrate your leadership skills and ability to handle complex situations.
Craft a Compelling Cover Letter: Write a cover letter that connects your personal values with those of the Royal Borough of Kensington and Chelsea. Emphasise your commitment to community service, empathy, and your approach to building trust with residents.
Showcase Relevant Qualifications: If you have a housing qualification (like CIH Level 3 or above), make sure to mention it prominently. If not, highlight your relevant experience and knowledge in housing management to demonstrate your capability for the role.
How to prepare for a job interview at The Royal Borough of Kensington & Chelsea Council
✨Showcase Your Leadership Skills
As a Neighbourhood Manager, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully managed teams in the past, focusing on your approach to supervision and support.
✨Understand Housing Legislation
Familiarise yourself with relevant housing legislation and tenancy management principles. Be ready to discuss how this knowledge can help you address the challenges faced by social housing residents.
✨Emphasise Empathy and Communication
Highlight your ability to communicate effectively and empathetically with residents. Share experiences where you've built trust and resolved conflicts, showcasing your calm, solutions-based approach.
✨Prepare for Community Engagement Scenarios
Since engaging with residents is key, think about how you would handle community meetings or events. Prepare to discuss strategies for listening to residents' concerns and ensuring they feel heard and supported.
